Customer reviews

8/21/2019 B Daranova

✅ Trip Verified | Rome to Manchester via Frankfurt. After being unable to reach the airport on time because of an accident on the road and missing our flight as a result, Lufthansa handled the situation very professionally and efficiently and reissued new flights so all stranded passengers can get home. It wasn't the airlines f...

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8/20/2019 Abdallah E, Boeing 747-400 (744) v2 seat 85A

I sat in Seat 85A (top deck business class) on my flight from Vancouver to Frankfurt in January of 2019. The seat was wide and there was plenty of legroom, but mind you I am only about 140 lbs and 5’8”. You will share a fairly wide middle arm rest with your neighbour and of course if you need to go to the washroom and he/she i...

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8/19/2019 C Varga

✅ Trip Verified | Budapest to Frankfurt. Very friendly and kind crew on a great new aircraft! Seats are nicely designed and reasonably comfortable, departed and arrived on time both sectors despite full flights, a very busy Frankfurt airport and remote stands both times in FRA. Snack on board was just a chocolate bar which was a...

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8/17/2019 Dariusz Lizak

Not Verified | Dublin to Krakow via Frankfurt. I risked a transfer from KLM to Lufthansa. It was a mistake. They change the rules after purchasing a ticket and all complaints remain unanswered. It looks like this: you bought a ticket, we change the rules and you have a problem, not us. What will you do for us? First and last ti...

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8/17/2019 Francesca Strausfeld

✅ Trip Verified | Frankfurt to Malpensa with Lufthansa. I wanted to thank the crew for their wonderful care and hospitality. My husband and I were away celebrating our 32nd wedding anniversary, the crew presented us with a bottle of champagne. It is my experience, that people often write to complain about something, but do not b...

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8/16/2019 Jean Yves Charre

✅ Trip Verified | In transit in Munich. Am Frequent Traveller with LH. I had booked three award tickets to go on vacation. I went with my wife and my son to the LH business lounge and was denied the possibility to buy access for my wife and my son because they have tickets issued by LOT. I argued that I did not book nor choose ...

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8/15/2019 Y Gan

✅ Trip Verified | Los Angeles to Rome via Frankfurt. First my seat broke in the middle of the flight and cant be repaired, I have to stay in half sitting, half laying down position the rest of the flight. Well this may be just my bad luck, but the thing really make me disappointed is the the customer service. We gave our coats ...

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8/13/2019 C Reim

✅ Trip Verified | Frankfurt to Malta. It’s not a 5 star airline on a 2 hour flight, no hot meal served in business class and not even a vegetarian option. What is that you not even get a business class seat just a blocked middle seat.

8/13/2019 Simon Gregorn

✅ Trip Verified | Munich to Valencia. Outbound on A321, inbound on 320. Both planes new but with spartan equipment. No IFE, no overhead screen to follow the route. Security information done on old fashioned way by flight attendants. On outbound flight the seat recline did not work. Both flights over 30min late. With catering LH...

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8/13/2019 Bruce Marais

Not Verified | Casablanca to Frankfurt. The rudest crew I have ever encountered, but surely these people should be trained to service an international client base. No inflight entertainment, no pre-drinks service, uncomfortable seats, just terrible in every way.

8/12/2019 Paul Carey

NotVerified | My flights with Lufthansa from London to Porto via Frankfurt were a disappointment. Lufthansa currently has a problem with its catering agents - it seems that very little food is available on short-haul flights in Europe. This downgrades the flying experience to something like that of a budget airline. On the shor...

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8/11/2019 Abdallah E, Airbus A350-900 (359) v1 seat 8A

very nice seat. Both times I have been on this aircraft I have chosen this seat and the seat was left empty next to it. Although it is the last row in Business Class the smaller section of Business Class seems more intimate and secluded. Overall this aircraft is a joy to fly in and with the higher humidity and lower pressure th...

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8/11/2019 Martin Tadus, Airbus A350-900 (359) v1 seat 37K

I was so excited to fly on this aircraft but at the end of the day I was so disappointed. The worst part was that climate control system is worse than older planes, people were complaining about being too warm on both flight, to Europe and back to Canada. Seats are so narrow you keep bumping onto person beside you, and I am not...

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8/11/2019 P Steensen

✅ Trip Verified | Rio de Janeiro to Frankfurt on Lufthansa in Business Class. I had a very positive experience sitting on the upper deck of the B747-400, which - due to its size had a rather private feel. The seats were arranged in a 2-2 configuration, all extending to a fully flat bed. I had read mixed reviews about the seats ...

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8/10/2019 Lourival J, Boeing 747-8 (748) seat 30A

Entertainment box reduces space fir feet

8/10/2019 Sander van Kan

✅ Trip Verified | Budapest to Amsterdam via Frankfurt. Again our flight to Frankfurt was delayed by 1 hour. Cabin crew friendly and seats were okay, however legroom on the a320 NEO is less then on the older A320's. Snack was again a small chocolate bar with a drink. Not really a 5 star experience, but okay.

8/9/2019 SeatGuru User, Airbus A340-600 (346) v1 seat 22C

First row premium economu. Limited space duento bulkhead. Avoid!

8/9/2019 P Sheane

✅ Trip Verified | I just traveled with my 16 month old infant on August 5, 2019 from Boston to Frankfurt with Lufthansa. I have chosen this airline for many years as a family friendly airline and for its reputation. Unfortunately when I traveled this time it was a total disaster leading me to write this review. I consider mysel...

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8/7/2019 Abdallah E, Airbus A321 (321) seat 25B

This should be a red (bad seat). Absolutely the most narrow seat I have ever sat in.

8/7/2019 R Kauner

✅ Trip Verified | Lisbon to Frankfurt. It was a pleasant flight in an adequate quality. On the ground, the lounge (TAP Lounge) offered a good variety of Food and Drinks and queues at security were short. Boarding was efficient, delivering the advertised priority boarding. On board, soon after take off, a tasty warm meal was ser...

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