Malaysia Airlines


Customer reviews

8/31/2019 Anders Pedersen

✅ Trip Verified | 30-31 Aug 2019 Saigon-Kuala Lumpur-Jakarta on their favorite aircrafts, the aged B737s. Allowed to check in online and checked-in very early in Saigon as they have open counters almost throughout the day. They operate 3-5 flights from Saigon per day. Got both two Boarding Passes issued instantly. The luggage wa...

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8/31/2019 Ken Duffin

✅ Trip Verified | London to Auckland via Kuala Lumpur. Oh Malaysia Airlines, why can't you be like McDonald's and offer the same standard on all routes. A350-900 from LHR to KUL is fantastic. Great plane, great lounges, great staff. Why on earth would you continue to sell the dreadful experience of A330-200 business class betwee...

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8/29/2019 Belzybob, Airbus A350-900 (359) seat 10A

My comments include the return flight to KL in seat 3A. I won't repeat comments already made by others, but can confirm that in both 3A and 10A the lie flat bed length was fine for my height (5'8"). Both seats are showing signs of age in that some functions did not work or operated partially. That combined with the generally gru...

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8/27/2019 T Waryanto

✅ Trip Verified | Kualanamu to Jakarta via Kuala Lumpur. The worst full service airline in the region. First, long delay. Second, ground staff and flight attendant were rude to me. The inflight entertainment is outdated.

8/25/2019 Craig Willis

✅ Trip Verified | Kuala Lumpur to Melbourne two years ago, in August 2017. An excellent flight with Malaysia Airlines. Check in at KLIA very smooth and quick and was able to spend time in the "new" MAS Lounge which is very spacious and an excellent selection of Western and Asian cuisine. Boarding was reasonably efficient though ...

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8/24/2019 Alfredo Fernando

✅ Trip Verified | Hanoi to Jakarta via Kuala Lumpur. Really disappointed with Malaysia Airlines. No notification received on potential 7h flight delay (from initial 1pm to 8pm). Compensation was not really taken care in terms of timing and service. Further delay in my following flight up to 3h delay without any compensation Ca...

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8/24/2019 L Dickinson

✅ Trip Verified | London to Kuala Lumpur with Malaysia Airlines. I find it difficult to report any negatives about this flight. The A350 is a fine aircraft, comfortable, roomy (I am 6ft and had knee room in the cheap seats) and offers excellent IFE with large seat back screens. Cabin crew were excellent with two choices of meals...

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8/18/2019 Craig Willis

✅ Trip Verified | MH 148 from Melbourne to KL. Check in most efficient and guided to express lane for security and passport clearance. MAS use the Qantas lounge which is a bunker at Melbourne but nice food and drinks on offer. Slight boarding delay as some passengers were paged by the gate staff on a number of times. Upon boardi...

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8/15/2019 Ian Eldred, Airbus A350-900 (359) seat 10A

This flight was the second leg of my PER-LHR trip. The seat and facilities were a very welcome improvement on my B737 flight from PER to KUL. I had no issues with the seat whether upright, relaxing or lie flat, but then I'm 5' 8'' and not 6' plus like some reviewers. Not the first time I have flown the A350 and once again I foun...

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8/15/2019 Ian Eldred, Boeing 737-800 (738) v2 seat 1A

Limited recline seat very similar to QF domestic B737 Business class, although legroom may be slightly less. A full flight of 16 biz pax overtaxed the cabin attendant and service was a little disjointed, although attendant was very pleasant and polite throughout. The B737 galley and facilities are just not suited to a busy cabin...

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8/13/2019 S Garmash

✅ Trip Verified | My elderly parents traveled from Delhi to Adelaide via Kuala Lumpur. I mentioned wheelchairs while booking tickets and it was printed on the ticket too. At Delhi Airport, only my mother-in-law was given the wheelchair initially. The staff kept on insisting that my father-in-law doesn't need a wheelchair. My FI...

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8/6/2019 Ken Duffin

Not Verified | Kuala Lumpur to London. After slating the A330-200, top marks to Malaysia Airlines for the A350. You would think it was an entirely different airline. As good a business class as you can get in my humble and so much of that is down to the aircraft.

8/3/2019 A Leshauri

✅ Trip Verified | Kuala Lumpur to Seoul. I put in a bid to upgrade to business class for a trip on 4th August, and when my bid was accepted I wanted to cancel. I contacted the Reservations department by phone, they told me there's no phone number for the MH upgrade department. How convenient.

8/3/2019 S Tazari

✅ Trip Verified | London to Kuala Lumpur. Golden Lounge in Heathrow provide great view of the runway. Rice, beef and oxtail soup provided with selections of fruits and snacks. Purposely booked seat 6A as I prefer to look out of the window. Boarding for premium class is efficient through another entrance. Cabin and seat are clea...

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8/2/2019 S Kandian

✅ Trip Verified | Chennai to Auckland via Kuala Lumpur. I was sick when I boarded the flight. I requested the cabin crew about this and asked for medicine and hot water. They initially denied the request as they were really busy serving food. However, they didn't provide me with enough amenities such as blankets, hot water or m...

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8/2/2019 T Lasela

✅ Trip Verified | Taipei to Jakarta via Kuala Lumpur. Great Value! Delicious food, i really enjoy the nasi lemak! Great flight attendant, especially the one that service us, he is very nice and very helpful. Thank you for the great experience of this flight.

7/31/2019 Tapani Utunen

✅ Trip Verified | Penang to Hong Kong via Kuala Lumpur. Took four international and domestic flights with MH in July 2019: HAN-KUL-PEN and PEN-KUL-HKG, all sectors on a B738. The onboard service has been good to excellent on all these flights (i.e. the cabin crews very cooperative and approachable) and the food well-presented. ...

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7/30/2019 Abdallah E, Airbus A330-300 (333) seat 9H

I've been travelling with Malaysia Airlines for the past 20 years and they need new planes flying this route. The area is great, the overhead luggage space generous, the service was good to excellent but the seat is like sitting on a mortuary slab. One saving grace was that the galley is just behind you and the cabin crew didn't...

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7/27/2019 Hamizi Hamzah

✅ Trip Verified | I have flown with Malaysia Airlines for 3 times previously from Kuala Lumpur to Jakarta on Nov 2018, Kuala Lumpur to Hong Kong on February 2019 & the latest flown with Malaysia Airlines was 9th July 2019 from Kuala Lumpur to Taipei. Overall what can I say is good. Cabin Crew was nice to all Passengers. Seat wa...

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7/27/2019 V Pieter

✅ Trip Verified | Kuala Lumpur to Singapore with Malaysia Airlines. Stay away! There is absolutely no reason for one to pay for such a rude and impolite experience. This airline should have been bust multiple times already. As a weekly traveller I never in my life experienced such a rude, lazy and ufriendly staff. They should be...

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