Malaysia Airlines


Customer reviews

6/2/2019 Marlene Lee

✅ Trip Verified | London to Denpasar via Kuala Lumpur. I’ve flown with Malaysia Airlines on many occasions for the past 35 years. I was loyal to the airline as I was born in Malaysia. The level of service has deteriorated to the point where Malaysia Airlines should be called a glorified budget airline at a premium price. I’ve f...

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5/30/2019 Kel Young, Airbus A330-300 (333) v2 seat 9K

Excellent area but seat tired and IFE from the ark! My body was numb after 8.5 hours of no padding but the area was worth the extra bucks. Not looking forward to overnight flight in the same seat.

5/29/2019 Donald Willson, Airbus A330-300 (333) v2 seat 32A

Both legs from Adel-KL and KL-Phuket were quite enjoyable in economy class. Service was good and seating acceptable. Having been critical of the Adelaide-KL leg and vice verser on serval occasions previously, I was not looking forward to the flight, but will give the journey 7/10, which in my scoring is good. So will continue to...

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5/29/2019 L Chan

✅ Trip Verified | I was traveling Kuala Lumpur to Senai. The customer service I received at the counter is the worse service I had received from a ground staff. She showing attitude to me as a passenger. During boarding some of the staff did not greet with sincere smile. Request to fill in water was rejected at the first place...

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5/29/2019 A Hamubakan

✅ Trip Verified | I travelled from Jakarta to Kuala Lumpur. Onboard the flight I requested vegetarian food the cabin crew told there was no vegetarian food instead of that he provided few biscuits packets. After I refused that I did not get served soft drinks or coffee.

5/26/2019 D Bargon

✅ Trip Verified | Delhi to Melbourne via Kuala Lumpur. Very poor service. Booked with Bassinet which was denied. Very rude and unprofessional ground staff in New Delhi. Customer service representative responded that could not do anything.

5/24/2019 S Chadanant

✅ Trip Verified | Bangkok to Tawau via Kuala Lumpur. Got to experience both new and old aircraft. The old one had poor entertainment system. Dirty toilet and poor food on all flights. Most cabin crew were decent, a few of them were not so great. Boarding was late on every flights, but they did arrive on time.

5/21/2019 Nasir Khan

✅ Trip Verified | On 30th April myself and my wife boarded the flight from Mumbai. The cabin attendants on MH0195 were very abrupt and had very poor customer service. The cabin attendants were not at all attentive to the needs of the passengers. No salutations when we left the plane. This was really appalling as when we got o...

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5/19/2019 Michelle Butters

✅ Trip Verified | Auckland to Phuket via Kuala Lumpur. We flew with Malaysia Airline just this week. The seating was very uncomfortable and hardly enough room to cross your legs while seated, and I am very short. The seating is far too small for international flights. How are you meant to sleep in these conditions? The shorter f...

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5/18/2019 Elaine Loh

✅ Trip Verified | Kuala Lumpur to Perth. Checked in at KL sentral - very convenient! Beautiful lounge with a great selection of food. A rather long queue to enter the gate, although parents of young children need not queue. I was happy to go on the A330 instead of the 737. However, the A330 is rather old. Seat configuration is ...

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5/16/2019 V Banigarla

✅ Trip Verified | Melbourne to Kuala Lumpur. Malaysia Airlines seemed to have changed its seat selection policy. Payment is now applicable to select even a regular seat. Now my young female child (11) and I have been placed in two separate rows in two middle seats - this is absolutely ridiculous. I saw this only at the web chec...

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5/16/2019 Francis Wong

✅ Trip Verified | Hong Kong to Perth via Kuala Lumpur. Bigger plane were deployed this time, which made the journey much more enjoyable. Service and food were stellar! MH is trying their best to stay on top of the games, despite limited resources and profit loss. From HK to KL I had managed to secure the "Throne" seat 4K, lots ...

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5/13/2019 Glenn McGee

✅ Trip Verified | Singapore to Kuala Lumpur. First business class flight on a Boeing 737-800. I always find Malaysia Airlines provide quality service. A short 1hr flight and the cabin crew were so attentive offering a range of beverages and meals. I chose the Curry pie which was hot and delicious. The seat was very comfortable ...

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5/12/2019 S Shetty

✅ Trip Verified | A very good journey from Mumbai to Bali via Kuala Lumpur. I flew with them this time due to convenient timings after a gap of 3-4 years after being fed up with very inconsistent service in between but this flight was a very pleasant surprise and if this is the service level then kudos for a great job done. Very...

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5/6/2019 Elaine Loh

✅ Trip Verified | Perth to Kuala Lumpur with Malaysia Airlines. Plane looks old and I could feel the person behind me constantly hitting my chair. 737s are never comfortable - even business class seats are not comfortable. A selection of juices and water was offered as pre-flight drinks but I requested champagne, which they were...

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5/2/2019 K Tan

✅ Trip Verified | Kuala Lumpur to Sydney. Worst airline ever and first time being bumped off a flight because it was overbooked. It's not fair to leave paying customers stranded with their miserable pittance compensation. The airport is located in the middle of nowhere and far away from KL CBD. How do you justify in compensati...

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5/2/2019 Malcolm Teasdale

Not Verified | Kuala Lumpur to Bangkok. This airline has a policy where after purchasing an economy class seat, you can bid on an upgrade. I did that and won the bid. Malaysia Airlines charged my CC immediately. However, when checking in at KL Airport, they had downgraded me with no firm reason. The assistant at the transit de...

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4/29/2019 R Gonzaga

✅ Trip Verified | Red eye from PER-KUL on 28 April. Ground services in Perth are good, clear announcements all around. The plane was delayed and an email came through informing us of the change in departure time. I selected the extra legroom seats in front of the economy cabin which were very comfortable. Plenty of legroom and t...

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4/29/2019 F Keare

✅ Trip Verified | Brisbane to Penang via Kuala Lumpur. On board the flight, I found it appalling that the staff offered me, a female travelling alone, only fruit juice as a pre-flight drink but offered males and couples alcoholic beverages. Not long after take-off, I requested a toiletry pack from the cabin-crew, as none was pr...

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4/27/2019 Abdallah E, Airbus A330-300 (333) v1 seat 9G

The seat map for this seat is misleading. This seat is actually offset to the bulkhead to the right so is in fact 50% in front of the opening to the business class section. I would advise anyone intending to pay for this seat for additional legroom to be wary that the occupier of the seat will be constantly be troubled by airli...

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