Malindo Air

Customer reviews

5/10/2019 S Mann

✅ Trip Verified | Johor Bahru to Kuala Lumpur. My flight experience a heavy turbulence due to raining along my way to Kuala Lumpur. Overall, cabin crew were very friendly and greeted warmly when we enter and leave the aircraft and very helpful guiding me to my seat. As the aircraft had very light load on that day, I can enjoy Ro...

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5/10/2019 Jek P Fong

✅ Trip Verified | I booked a Malindo flight from Kuala Lumpur to Langkawi for November 2019 from the Expedia website. During the booking process, the Expedia website states, to contact the airline for check baggage allowance and to purchase. After several emails over four weeks, Malindo finally emailed to advise my ticket does n...

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5/7/2019 M Hewitt

✅ Trip Verified | Denpasar to Adelaide, I've never been more pleasantly surprised. I checked in online, and was concerned because my name on their online account was my "LastNameMiddleNameFirstName Mr", not sure why, most likely as I booked through an online travel agent. Expecting to be turned away at the airport for my name ...

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5/5/2019 T Mirdens

✅ Trip Verified | Bandung to Kuala Lumpur. Flight was scheduled at 14:10 to Kuala Lumpur where we had a connection to Brussels via Abu Dhabi with Etihad Airlines. We got an email that the flight was delayed until 15:25. That was still ok since our next flight was at 19:45 local time. Displays at the gate confirmed. The take off...

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5/4/2019 B Marshall

✅ Trip Verified | I bought an economy return ticket from Malindo air which cost me AUD$786.73. I needed to change one flight but when tried to use the online manage booking, I found the change flight option was disabled. I called the call centre in Malaysia as Perth office never received the phone, talked with them after a numbe...

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4/25/2019 Kent Ong

✅ Trip Verified | Worst airline ever! I will never fly with Malindo Air again due to its punctuality and customer service. It’s horrible. Waste of time.

4/25/2019 R Bartoni

✅ Trip Verified | I book this flight but i didn't add the baggage as with the super economy it is not included. My fault. At the check in they ask me 3 time the price on Internet. My booking was from Bali to Myanmar with one stop in Kuala Lumpur. I booked the fly as a single one, connected. They wanted me to pay two time the ba...

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4/13/2019 Rebecca Radosevich

Not Verified | Perth to Langkawi. Terrible airline, excess baggage fees are unclear, the rules change with each check in counter and are excessively high. I will never choose this airline again. I have only put a 1 as my rating because I can’t put a 0. It cost me more for a small 10kg bag than it cost for my ticket. Shamelessly...

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4/10/2019 Laveena Dsouza

✅ Trip Verified | Kuala Lumpur to Bangalore. The flight crew was rude. Just before the take off I was really thirsty and asked for water as we made to wait for almost 20 min after the gate entry and had no access to drinking water, she said she would get it after the take off. 20 min after the take off I asked for it again she ...

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4/9/2019 Kazi Haque

✅ Trip Verified | Dhaka to Perth via Kuala Lumpur. It's a cheap flight with the worst customer service ever. Paid add ins for blanket and head phone, when I asked for it and produced the receipt, flight crews advised they have no confirmation of it and refused to provide the service and advised to contact customer service when I...

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3/22/2019 M Lee

✅ Trip Verified | Took a flight from Langkawi to Subang, with my 2 kids (2 and 5). I must say, I felt welcomed and they treated me well considering I had to take care of 2 very hyper children. At the boarding area, the staff actually approached me and asked which destination I was heading to and the main reason why I picked Mali...

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3/7/2019 N Hasin

✅ Trip Verified | Phuket to Kuala Lumpur. One of the worst airlines. Boarding took forever. We waiting in the bus for 30 minutes because we waiting for another passenger to fill the bus. The cabin crew look tired. No more again.

2/27/2019 Q Chan

✅ Trip Verified | Kuala Lumpur to Denpasar Bali. I flew with it before and never expected a lot of trouble this time. The seat I booked 8A was classed in the website as a window seat. But when I went into the aircraft (a B737-8) it had no window at all. There was a lot of noises from the kids on board but the air crew seemed to...

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2/24/2019 T Morgan

Not Verified | Melbourne to Denpasar with Malindo Air. Avoid this airline at all costs. Delays are inevitable, but poor communication, staff that don't smile, ground staff that lie to you, bags that go missing, inedible food, uncomfortable seats are all a choice.

2/18/2019 Abhinav Agarwal

✅ Trip Verified | Delhi to Bali via Kuala Lumpur. The behaviour of staff was not good. They refused to serve refreshments complimentary. For head phones you have to pay or travel without entertainment and refreshments. Overall not recommended to travel by Malindo Air. Better opt for AirAsia for economical flight..

2/16/2019 B Chattarsya

✅ Trip Verified | Kolkata to Kuala Lumpur. Flight was on Time, Food tasty but less quantity. Spacious leg space.In Flight Entertainment good but Headphone not provided. The behavior of Cabin crew lead was very bad. For me AirAsia is better than this flight.

2/12/2019 A Genwadi

✅ Trip Verified | Jakarta to Yangon via Kuala Lumpur. I was flying to Yangon transit in Kuala Lumpur for my best friend wedding and they leave my luggage in Kuala Lumpur, and the staff don't want to help. What kind of airline who does that! They even said that they cannot help at all.

1/31/2019 L Barkell

✅ Trip Verified | Malindo first of all cancel flights without informing any of us! We arrive at the airport and we are told sorry your flight is not 8:30 as scheduled but at 02:30 in the evening. This was a flight from KL to Phuket on 15th January. Trying to find out why there was no communication, the customer service crew are...

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1/26/2019 Stephen Hodges

✅ Trip Verified | Jakarta to Kathmandu via Kuala Lumpur. Repeated flight cancellations and delays without explanation. What should have have been a 9 hour trip became a 21 hour ordeal. That's still not over. The plane itself was newer, seats were comfortable and clean. Just spoiled by the fact that I missed all my connecting fl...

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1/25/2019 G Paradini

✅ Trip Verified | Brisbane to Bali. Booked flight months in advance, after 4 months from the reservation the flight company advises that the return flight can't be respected, proposing a couple of other flights to come back on different days that obviously don't suit my need. Proposing also maybe an accommodation if I'm forced ...

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