Malindo Air

Customer reviews

1/23/2019 S Mahriti

✅ Trip Verified | Delhi to Kuala Lumpur via Bali. Malindo Air is the worst airline I have ever traveled, flight was delayed, staff were not co-operating. On top of that luggage was misplaced, staff did not know anything and were not helpfull at all. Horrible, horrible experience, one should never travel with this airline.

1/20/2019 Bridget Keely

✅ Trip Verified | Kuala Lumpur to Singapore. They have check-in baggage included in the cost of the ticket which is good. But the staff need to sort out their customer service. None of them seem to know what the security rules are and it makes for very stressful travelling.

1/15/2019 A Shagashi

✅ Trip Verified | Kathmandu to Singapore via Kuala Lumpur. I had a wonderful experience as the crew were friendly. They offered passengers blankets and ear phones. But today (January 13th, January 14th) as I returned from Singapore, I found totally contradicting services when I came from my transit ie. Kuala Lumpur to Kathmandu...

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1/14/2019 Ka Wun Wu

✅ Trip Verified | Perth to Kuala Lumpur. This is the first time ever that the Airline would weigh my laptop and handbag. I understand the rule of max. 2 handcarry luggages but never ever have any airline count my lap top and hand bag. On that night, I line up for an hour, then the check in counter told me, my hand carry luggag...

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12/31/2018 Ahmed Ali

✅ Trip Verified | Kuala Lumpur to Perth. It is was really bad experience this time, as I flew last month and everything was fine, but yesterday I had been surprised by Malindo new policy with asking money for headphones, blanket, and Pepsi without any announcement. It is considered cheating as there is no warning message or ema...

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12/26/2018 T Meares

✅ Trip Verified | Brisbane to Denpasar. Certainly not a glowing review from us in relation to this flight. So many things made my first Malindo experience a poor one, which I don't intend to repeat. Here goes: 1. Trying to check the status of our flight the night before, Malindo's website system said the flight didn't exist. I ...

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12/15/2018 M Marzan

✅ Trip Verified | Kuala Lumpur to Penang. It was a 50 minutes flight, so no food was served on board. Surprisingly the seat was comfortable. Entertainment system was available on board, but headphone was not provided, so it's quite worthless because I couldn't watch the movies.

12/14/2018 Guillaume Gerard

✅ Trip Verified | Kathmandu to Kuala Lumpur. I was in the flight OD183 5th December on my way back from Nepal to New Caledonia where I live. The flight from Kathmandu reached Kuala Lumpur with 1h 45 delay. To catch my connecting to Sydney leaving at 23:20 local time I had no choice than running. I was supposed to get my bag and...

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12/3/2018 D Steenson

✅ Trip Verified | Perth to Bangkok via Kuala Lumpur. Malindo minimizes expenditure in areas such as check-in desks. For check-in to take over an hour is, however, excessive the three staff struggling with what appeared to be several large family groups travelling with excess luggage, Other airports / airlines apply triage the q...

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12/3/2018 Samuel Purantoro

✅ Trip Verified | Kuala Lumpur to Jakarta. I had the worst seating option ever. 8A doesn't have a window! I felt that the safety demonstrations were not performed professionally and the plane had all in-flight entertainments removed. Food was okay - cheese chicken pizza, but I wished they could have served better. Flight attend...

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11/27/2018 R Gonzaga

✅ Trip Verified | I flew in on MH and arrived in Suvarnabhumi Airport but I booked a one way return on Malindo from DMK to KUL. Firstly, DMK is such a terrible airport that I can’t recommend it. It is filthy and worn out. Otherwise, the Malindo flight home was unremarkable. The service, boarding etc were all good. The food was ...

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11/24/2018 Robin Chacko

✅ Trip Verified | Perth to Kochi via Kuala Lumpur. Poor service, inadequate facilities, no actions customer service; even refused to give some hot water for a little baby to make feed. They are charging now like other major airlines and no longer economical, less luggage, and you can experience the worst service.

11/13/2018 R Ottesen

✅ Trip Verified | Kuala Lumpur to Bangkok. From reading the reviews on I was expecting a horrible experience. But actually it was one of the best flights i’ve had in Asia. Checked the bags in at the KLIA express downtown Kuala lumpur and straight to the terminal where security and the priority immigration was a dream. The Sama S...

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11/8/2018 T Chan

✅ Trip Verified | Singapore to Kota Kinabalu via KUL. Flight got rescheduled to following day. We booked a straight flight to Kota Kinabalu for 3 November 2018. However, to our dismay, the flight was cancelled and our flight got rescheduled to 4 November 2018, just 2 weeks prior to departure. We tried calling the agent and airl...

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10/29/2018 R Javendra

✅ Trip Verified | Kathmandu to Kuala Lumpur. We were refused the business lounge due to our ticket purchase being prior to 15 Aug. As told by the staff here at Kathmandu, Malindo had given a standing instruction to the airport staff in Kathmandu that the lounge would not be available for passengers with tickets purchased before...

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10/22/2018 J Harsheer

✅ Trip Verified | Chennai to Denpasar via Kuala Lumpur. Excellent staff. Thanking all the Malindo Air staff to get back my lost wallet while travelling from Chennai to Denpasar, Bali. Also ground staff in Denpasar was very cooperative and supportive when I informed them about the lost wallet.

10/21/2018 T Andrews

✅ Trip Verified | Bali to Melbourne. Airline cabin is dirty. Headsets TVs very poor quality. Food is poor quality. Most concerning was that items were stolen from our luggage. Overall service appalling. Single worst airline I have ever flown with

10/13/2018 S Kan

✅ Trip Verified | The most incomprehensible delay of more than 2 hours at Changi Airport, under the guise of ‘bad weather’ with no further explanation, when Singapore’s own SilkAir is merrily landing and taking off on the runway. Either the airline has stinged on their airport ‘tax duties’ or Changi has a conspiracy going on wi...

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10/12/2018 Damien Ibbertson

✅ Trip Verified | Denpasar to Brisbane. Plane clean. Seating adequate. Food and entertainment good. Cabin crew friendly overall. For a low cost fare I received all inclusions at no extra cost.

10/10/2018 Mark Emmanuel Ybanez

✅ Trip Verified | Kathmandu to Kuala Lumpur in August 2018. Although their air ticket is more affordable, the customer service of their crew where exceptional. They smile and they look you in the eye when they greet and talk to you. And, they point and show your seat with an extended arm and open palm. I loved the menu choices ...

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