Mokulele Airlines

Customer reviews

9/17/2014 A Takahashi

First of all the editors of this website should note that "Go! Mokulele" doesn't exist anymore the Cessna operations of that company are now run by a totally different company DBA "Mokulele Airlines". This may explain why I am puzzled by all the negative comments. I flew Kona-Maui Maui-Molokai and Molokai-Honolulu this summer an...

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3/3/2014 A Frankel

They change the schedule of the flight ok that happens. They send an email informing people. However if you do not respond to the email your reservation is lost in the system. Took 30 minutes to recover the reservation. Flight was 30 minutes late. I heard about people who had 5 hour delays on a 45 minute (max) flight. Incredibly...

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10/1/2013 D Weeb

Flew Honolulu-Kona round-trip. The hottest temperature in a cabin I have ever experienced. Attendant said it would cool off in 10 minutes but on a 30 min flight with wait time on the tarmac it was torture. Small planes even smaller overhead bins and an outrageous $17 charge on what should be a carry on bag because the overheads ...

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9/1/2013 D Silvey

Everything worked out on on our flight Honolulu-Molokai. The plane was very small. The only thing that surprised me was that we all had to step on the scales which was quite embarrassing. Can't they do it privately if they must do it? I flew another airline back because of it. Didn't want to do the weigh in again in front of my ...

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5/27/2013 Curtis Muraoka

Do not fly go! Airlines if you want to get where you are going on time. It is my understanding they only have 4 planes for all of their routes in Hawaii. The planes are smallish (fewer than 60 seats) and they frequently are out of service for repairs. You can imagine the domino effect. One fellow traveler this past weekend told ...

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5/23/2013 A Garner

The flight was constantly delayed between islands. The last hop which is a 25 minute flight all 3 flights between Honolulu and Maui were delayed by 4 hours. The airlines never apologized for the delayed never explained why there was a delay and provided no compensation for the inconvenience. In addition they are selective on che...

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5/23/2013 F Schlesinger

At the time of the booking go! Airlines does not inform the customer that they charge an extra amount of $17 for every piece of baggage. You are however informed of this at the time of payment completion (when it is already to late to cancel your booking). We booked one roundtrip from Honolulu (HNL) to Maui (OGG). At the time of...

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4/18/2013 Henry L Sosinski

We booked a non-stop on Go! between Kahului (OGG) and Lihue (LIH) as it provided the best travel times for our group. A couple of months after the initial booking we were contacted by Go! and advised that our flight had to be changed to a direct flight through Honolulu (HNL). The Go! agent advised that the flight would not chang...

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8/20/2012 Kalea Pacote

The cheaper prices are not worth it for the cancellations and horrible service. Our 6.30pm flight was delayed until 8.30pm then 9.40 then cancelled! We were not informed until all other airlines had departed for the night so we were stuck! They then took 1.5 hrs to book our hotel and shuttles we didn't get to our hotel until 11p...

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5/18/2011 Y Finkelstein

I booked in advance a flight from Honolulu to Kawai Island (a round ticket). Upon check-in at the airport I realized that the ticket was issued - by a mistake of GO-Mukulele - for a different flight (from Honolulu to Hilo in the Big Island which I came from earlier). instead of apologizing for the mistake GO-Mukulele refused to ...

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4/10/2011 Corey Miller

Run don't walk away from this airline! Their prices are usually less than Hawaiian - believe me it's not worth it. My family was set to take a simple flight from Oahu to the Big Island. Our flight was at 3:15pm. First it got pushed to 4:30 and then without warning they cancelled it. They didn't even offer another flight until th...

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