Onur Air

Customer reviews

7/6/2019 Eddy Youssef

✅ Trip Verified | Antalya to Beirut, the worst ever. The plane was supposed to depart 9.00 am there was a delay without informing us. Delay till 11.00 but there was a delay more than 11.00. Will never book again with them.

5/1/2019 S Malachi

✅ Trip Verified | Beirut to Istanbul. Worst company ever. Flight was delayed 3 hours without prior notice and whenever asked why nobody responded. Some passengers lost their other connection flights because of this delay.

2/5/2019 Daria Tcyplukhina

✅ Trip Verified | I had a flight from the Berlin to Hurghada 24th January. I and my friend took the emergency exit row seats because the leg room was more generous and the whole row was free. The staff started immediately in a not polite form tell us that we have to turn off our phones even if they were already turned on the fl...

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11/22/2018 D Rajiri

✅ Trip Verified | Istanbul to Düsseldorf. The worst of the worst, during the whole flight, none of the crew smiled. During the flight I went to sit in another seat, that had a little more for my legs. And right after I sat the attendant came to me saying I'm not allowed to sit over there even if it's empty. It costs 2 0euro. No...

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9/25/2018 David Robson

✅ Trip Verified | I travelled on Onur Air from Makhachkala to Istanbul on 20th September. It was an early morning flight so I got to the airport the night before. International flights check in upstairs at Makhachkala airport. The airport departure screen only showed in Russian and a friend looked up the internet for my flight ...

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7/24/2018 Jorge Gonzalez

✅ Trip Verified | Istanbul to Izmir. We booked the flight online (8Q 162) - Onur Air cancelled the flight and did not offer an alternate flight. When we got to the airport we were told "there's nothing we can do". We never got a refund or anything. We had to buy a ticket on another airline to fly to Izmir

5/17/2018 G Staranov

✅ Trip Verified | Istanbul to Berlin. Onur Air is the worst airline I've travelled. While you're standing in the line for check-in in the Ataturk airport there are security guys of this airline who check passports of random people: they asked me about what I was doing in Turkey, what do I do in Germany, what is my profession, h...

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4/17/2018 V Starovoit

✅ Trip Verified | Antalya to Munich. This airline does not provide free water, they make you buy small bottles. This airline does not have special baby "beds" or shelves to provide safety for traveling babies. Moreover they did not provide the first row for families traveling with babies. The leg room is minimal and babies DO N...

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11/20/2017 P Olson

✅ Trip Verified | Flew Onur Air from Izmir to Istanbul. Horrible confusing experience. Flight scheduled for 20.45hrs departure. Waited at gate. Aircraft delayed. No reason given. Gate switched, announcements primarily in Turkish. 20.45hrs comes, still no aircraft and waiting passengers get restless. 22.00hrs no answers and gate ...

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8/27/2017 I Chaneva

✅ Verified Review | Samara to Antalya. I rarely write reviews even if the service is bad but I had to review this airline for the sheer fact it seems they went out of their way to be terrible! Firstly we booked a flight to depart at 17:30 but without telling us they moved this flight to 02:55 the next day. When we arrived for ...

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5/21/2017 Laura Bartholomew

✅ Verified Review | Kayseri to Istanbul. I had flights booked with Onur Air both in April and May 2017. Both times my husband and I arrived at the airport to find out our flight had been cancelled several weeks before and we were not informed. The airlines claims that they sent an email or SMS, they even verified that they did ...

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8/7/2016 V Ozan

✅ Verified Review | I flew Istanbul-Berlin-Istanbul for a business trip with Onur Air. The airline was providing a free checked baggage allowance, so it was a good deal for the price I paid. The online check-in was confusing and I had the impression that it was paid service with this airline. In Ataturk (IST) airport there was ...

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10/23/2015 G Penola

Check in process on line was straighforward. Flight delayed leaving Istanbul by over 1 hour. Ground crew at the airport were quite unhelpful. After take-off a trolley seemed to roll out of its position in the galley and made a very loud crash as did a smaller metal box. This is the first time I have ever seen a cabin attendant g...

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10/12/2015 Matis Petersen

Onur Air cabin crew and flight deck spoke poor English. Seating was bad, no legroom and I got stuck, seat 15B was 2 cm further forward than A and C (see picture) my girlfriends trousers got a rip because of broken plastic in armrest. The tray could only be lowered so it stood in an upright positions of 20-30 deg as it would hit ...

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10/3/2015 Jesse Cogdell

This is about the worst experience I have had flying. Firstly they canceled the original flight after making us wait over 5 hours at the gate. They lied about the reason for the wait claiming bad weather in Istanbul was the cause, purely to avoid having to pay compensation for the delay. In reality their plane had technical prob...

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9/2/2015 Galen Wilson

Very small seats and drinks were not free. Boarding was very disorganized, and we sat well past the boarding time with no explanation. The price was decent but would take Turkish Airlines instead if the price was anywhere near Onur Air. Verdict: if Onur Air price is much better than Turkish Airlines and the flight is short, it m...

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7/29/2015 Ozgur Sener

I flew from Istanbul to Berlin in July 2015. The seat was very uncomfortable. Water was not free, they charge 3 Euros for a small bottle. The staff could hardly speak any English. On top of all that, both pieces of my luggage was delayed 4 days.

6/16/2015 E Weiss

I was nervous after reading the reviews but everything was ok. Plane was new and we arrived on time. Cabin crew were nice but they don't speak much English. Given bread, juice and coffee for free. Great comfort for a good price.

2/24/2015 G Umiker

Istanbul - Izmir. Flight arrived on time. Staff nice and professional. They were smiling nice friendly. Aircraft A320 was clean comfortable. Paying service great with enough choice. Will choose Onur Air again on next trip to Turkey.

11/20/2014 Alois Leitner

Flew 3.11. DIY-IST with Onurair because of the convenient flight-time. Departure on time plane clean Airbus 321. Toilets clean but the legroom is awful I'm only 171 cm but my knees touched the sit in front of me. No IFE FA cool neutral no smile. There was a menu card prices affordable but nobody offered anything the trolley was ...

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