Pobeda Airlines

Customer reviews

9/30/2019 T North

✅ Trip Verified | Sochi to St Petersburg. Terrible customer service, employees rude and unhelpful to me. Luggage not included in my ticket (35,000 rubels per bag). Even carry on small luggage bags were paid (30,000 rubels at the gate). 100,000 rubels total for baggage. Recommend not to fly Pobedo Airlines.

9/11/2019 Evgeniia Artemova

✅ Trip Verified | Larnaca to Moscow. It was not possible for me to purchase any food or drinks on the plane, because they didn't serve anything except for water on a 4 hour international flight. They charge a fee if a passenger doesn't check in online prior to coming to the airport.It is written somewhere in their policy, and...

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6/23/2019 Alexey Baev

✅ Trip Verified | Moscow to Baden-Baden. During the check-in there were no separate table for baggage drop off. Therefore, there was one queue for the people who was not registered and for the people who had been already registered. We spent 40 minutes in the queue in order to leave a baggage. According my opinion the number of...

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5/6/2019 A Halakova

✅ Trip Verified | Moscow to Eindhoven. I tried to register for my flight and I got an error on the website. In the call center, which costs 65 RUR per minute I was not helped. I do not know if I can fly back home tomorrow. This is a company which I fly because the flight is from the nearby airports. I do not care about luggag...

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4/25/2019 A Dareta

✅ Trip Verified | We bought a fly from Milan to Moscow and return. In Milano, We couldn’t complete the check in online but It was impossible and We need to pay extra 50€. Tomorrow, we will have our travel to return our home and We Couldn’t to complete the check in on line. I suppose that tomorrow we will pay 50€ again.

2/23/2019 Francesco Maccagnini

✅ Trip Verified | In both my two flights with them, from Milan to Moscow and back I got in trouble with the online check in. First flight was impossible to online check in because their unfunctional web page and at the airport I had to pay 25€ fee. Many passenger got in the same trouble. The staff told me to ask a refund to an ...

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2/3/2019 S Makassahm

✅ Trip Verified | Istanbul to Moscow. This airline is the worst airline I've ever tried, it was the worst experience. Although the plane is good, it started by the hand luggage and they will make you pay 25 euros if you didn't do online check in. The staff in the airport are rude and close registration one hour before the fligh...

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1/30/2019 A Hadaryi

✅ Trip Verified | Cologne to Moscow, If you chose to fly with this airline please read all the latest policy of airline about baggage, online-checking, etc. Otherwise, you may be asked to pay 25€ or more at the airport, or you cannot fly, because airline has changed some rules that you need to pay. This happened to me, and the ...

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1/19/2019 Murat Yangin

✅ Trip Verified | Istanbul to Moscow. If you don’t check-in online before 5 hours from flight, they will charge 25 euro per person. I will never choose this airline. Also, the hostesses were very rude to me.

1/9/2019 M Gamarni

✅ Trip Verified | Milan to Moscow. Ridiculous cabin baggage policy. Bad service and having to pay extra fees. Service very poor. It looks like bonus of employees is linked to give you any penalties.

1/8/2019 Stanislav Shubin

Not Verified | St. Petersburg to Rostov-on-Don. Even though the hand luggage is free, you won't be able to bring a bag more than size of a shoe box on the plane (not even a regular backpack would fit). Had to pay additional fees to place my hand luggage in baggage section, which I didn't know before they placed my bag on the be...

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1/4/2019 Pierpaolo Chelo

✅ Trip Verified | On 22nd December 2018, I check-in online on their web site for the flight Pisa to Moscow. Immediately after having finished the check-in and being assigned the seat, I have been trying many times to print the boarding pass but the link to open the Pdf document was not operating. and there was no way to print i...

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1/2/2019 D Lawson

✅ Trip Verified | Istanbul to St Petersburg. Charged us €75 to check in, even though we tried multiple times to check in online, but could not. The other €45 in fees, I still don’t know what it was for. Their cabin luggage policy is the most ludicrous thing ever. Nothing over the size of a shoe-box. We travel a lot so we have o...

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12/23/2018 N Danyla

✅ Trip Verified | Bergamo to Moscow. For some reason system didn't allow me to check in online and I was advised to do it at the airport. When arrived to airport had to pay 25 euro to check in! I was of course told that I should have done it online and my explanations were dismissed.

12/14/2018 Cornelis De Boer

Not Verified | St Petersburg to Istanbul. Tried to check-in 4.5 hours before flight, but the website gave an error. Went to the airport, where we were charged 25 euros each for not checking-in online (which is 30 percent of the ticket price!). The atmosphere was really aggressive at the counter since a lot of customers were not...

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12/14/2018 N Valmari

✅ Trip Verified | Milan to Moscow Vnukovo. Cunning company that applies a nonsense hand baggage policy charging a fee higher than the cost of the ticket. I made a complaint and the response was purely copy and paste. Totally unprofessional, will never fly anymore. Other companies have same prices and, at least, normal service.

12/6/2018 Kristina Tokman

✅ Trip Verified | Krasnodar to Saint Petersburg than from Saint Petersburg to London and from London to Glasgow. From Saint Petersburg till end I must use Pobeda airlines. But because of weather in Krasnodar flight was very delayed. It means I was late to my next flight with Pobeda airlines to UK. When finally I came to Saint P...

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11/22/2018 L Yang

✅ Trip Verified | Stansted to St Petersburg. Overall very fluid experience, definitely exceeded expectations. Being someone who lives in the UK who flies regularly to Europe for weekend breaks, I'm no stranger to low cost carriers by the likes of Ryanair and Easyjet, this week I decided to try out Pobeda's new route from London...

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10/30/2018 M Steel

✅ Trip Verified | Istanbul to Moscow. Pobeda supposedly started their online checkin procedure several days ago (today is 30 October 2018). Only problem - it doesn't work. I arrived at the airport today to find it was "my fault", and the fault of every other Pobeda passenger at the check in. Due our "fault" we all had to pay 25...

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10/2/2018 D Whiting

✅ Trip Verified | Stansted to St Petersburgh via Moscow. Pobeda cancelled my flight back from Moscow for my trip in October 2018 without giving me a reason despite me asking why it was cancelled. I had already incurred visa and hotel costs based on them providing an acceptable service therefore a refund was not acceptable. I ca...

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