Porter Airlines


Customer reviews

10/24/2019 C Lewis

Not Verified | Timmins to Ottawa via Toronto. Having flown a week before with Porter under the basic airfare, I assumed the same bag containing the same things would be acceptable for my return flight. I was told when checking in that I would need to pay an extra 50$ for my bag as it was over the capacity for a personal item. I ...

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10/20/2019 B Bennett

Not Verified | Halifax to Toronto via Montreal. Brutal baggage fees on this airline and very rude ground staff. Charged me $51 dollars for a small backpack that fit no problem in the overhead bin. I don’t pay that much to check a bag to go to Europe. Thank goodness there is a choice as I will never fly this airline again. They s...

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10/14/2019 Raymond Pratt

✅ Trip Verified | Newark to Toronto. Lovely flight, friendly flight attendants. I particularly like the leather seats and cabin ambience. The free beer and snacks were unexpected. I have to say, after completing a ‘red-eye’ from Oregon earlier that morning I was pleasantly surprised. Thank you, Porter.

10/13/2019 S Heeny

✅ Trip Verified | Windsor to Toronto. Terrible customer service. Worst experience. They charged us 50$ for one bag because we couldn’t fit it into our other bags.

10/2/2019 David McGovern

✅ Trip Verified | Halifax to Montreal. Waited 1 hour and 15 minutes for my luggage. The porter representatives told me they wait for all their flights to come in before realeasing the checked in luggage. Spoke to a representative on their Facebook chat and they seem to not care about their service and did not respond not even a ...

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9/25/2019 Alexandre Michaud

Not Verified | Flew Ottawa to Halifax. My wife and I want to acknowledge the fantastic care we received from an employee of Porter Airlines, who helped us so much at a very difficult moment at the airport in Halifax. The other agents also took great care to change our tickets that could suit my medical condition after I suffere...

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9/7/2019 Colleen Comden

✅ Trip Verified | Ottawa to Saint John. We purchased tickets, costing over $1300 and due to a medical emergency we had to cancel our vacation. Porter Airlines did not refund our money, charged us a cancellation fee and gave us a credit that is basically unusable. Do not fly Porter Airlines

8/28/2019 RJ Krole, Bombardier Q400 seat 4D

Sitting in front of the Turbo propellers as I did is was not enjoyable. Very loud and this constant hum. On my return sat in the back much more enjoyable and quieter.

8/16/2019 Michael Khoi

✅ Trip Verified | Montréal to Toronto. The customer service is rude and they lied about the size of carry-on luggage so they can charge you more money. They charge you small carry on luggage as long as the luggages have wheels. In the end you will pay more than any other airlines.

7/20/2019 S Gahare

✅ Trip Verified | Windsor to Toronto. Worst customer service when checking in bags. The website lies about the size of the carry on bags. The staff that take care of check ins are very arrogant and rude as if they are paying out of their pocket for your flight. I will never recommend this airline.

6/13/2019 Margret Larochelle

✅ Trip Verified | A colleague and I took a plane from Sault Ste. Marie, Ontario to Billy Bishop Airport in Toronto. We boarded the plane at 5:40 pm. Estimated time of arrival was 7:00 pm. We first realized something was up when the plane began descending and shortly after it ascended. This happened several times. No one informe...

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6/13/2019 J Neale

✅ Trip Verified | Toronto to Montreal. I had an otherwise great experience with Porter. The flight attendants, customer service people, etc. were very polite. However, I booked a basic trip and I booked this through cheapoair. Little to my knowledge, a proper carry on is not included and I was charged a fee when I arrived to th...

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5/26/2019 B Dean

✅ Trip Verified | Toronto to Boston. On the first leg of the journey, the gate agent indicated he would call ahead to hold the plane due to a long line at security. He apparently did not as five passengers did not make the flight. On the return flight, the gate agent indicated a carry on baggage fee was applicable which I dispu...

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5/25/2019 P Harul

✅ Trip Verified | The on board service was great - smiling flight attendants. However, we dealt with an unforeseen circumstance on the day that we were flying. My wife and I were at the boarding gate waiting for our flight. She was very unwell and I had to bring her to the emergency. As much as I understand that we had booked o...

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5/24/2019 Nicholas Pinsent

✅ Trip Verified | Halifax to Ottawa. There was a $10 difference in standard vs basic and I chose to book basic. They charged me $39 not $25 for my golf bag and then told me instead of my 2 carry ons I was not allowed a carry on, only a personal item. I asked if a back pack could be my personal item and the guy gave me dimension...

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5/20/2019 Yogesh Jaiyawala

✅ Trip Verified | The worst staff attitude ever. I was on my way from US to Montreal via Toronto and forgot my portable charger in the NY to Toronto flight with 2 credit cards on the backside of it. As soon as I was at security check for my connecting flight to Montreal, I realised it and informed the porter desk in the lounge....

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5/8/2019 W Nelson

✅ Trip Verified | Out of all the many times I've flown and traveled, I must say Porter Airlines is by far the worst way to travel. During the Easter weekend after purchasing a one way nonstop flight from Toronto to Thunder Bay for almost $500, a week in advance, my flight was at the very last minute changed to a 6 hours flight t...

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5/6/2019 Natasha Berube

✅ Trip Verified | Montreal to Thunder Bay via Toronto. Todd and Sandra were very helpful today and I wanted to point their efforts out. Flight was delayed/cancelled after boarding due to a mistake of a loading dock staff’s part. Todd was pleasant & calm in booking me & my travelling partners on a new flight. Sandra was a joy to...

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4/29/2019 Steve Strong

Not Verified | Chicago to Toronto with Porter Airlines. I paid premium for my flight and the agent charged me $39 for a carry on bag. She insisted I have to check it in. I fly with this on all airlines.

4/13/2019 N Markin

✅ Trip Verified | Toronto to Newark. If you want to depart at 6, get a ticket for 4. It is not only impossible for this airline to leave on time, they do not communicate delays. Of course, no one expects much from airlines, but the level of sheer disrespect to customers by Porter is out of control. If you’re returning to Toront...

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