The rear-facing seat is something of a novelty, but no more or less comfortable for that. There is plenty of room - I am 193cm and could stretch out with no issues. The Superwifi is fast and provides good connectivity. The closing door is certainly useful, but not so high as to stop people in the aisle from looking over the top. Nevertheless, ambient noise is kept to a minimum. The shoulder/neck pad in the seat is quite hard - compared to the rest of the padding, which causes problems getting the right position for sleeping - I found that I had a shoulder ache when I awoke.
The business class seats are slightly angled giving a bit more room. In lie flat mode, I guess that they provide 185cm of length and plenty of width. The seat padding is certainly comfortable and there is some separation from the next seat. The quality of the wifi varies quite a lot - these planes use OnAir which is much less effective than the new SuperWifi on other planes. With OnAir I struggled to get a connection to any website - not worth paying for in my view.
✅ Trip Verified | Male to Milan via Doha. Te first flight arrived with 2 hours delay, our connection was automatically moved to the next available flight more than 10 hours later. We have been asked to wait in a lounge or to queue to get outside the airport to a hotel. Facing extremely long queue we chose the first. Qatar Airways refused any compensation for the delay.
✅ Trip Verified | Barcelona to Mumbai via Doha in Economy class, paid to upgrade to business on DOH-BOM segment during online check in. On balance this was a good experience, not great. BCN-DOH on an A350 that apparently is owned by Latam and operated by Qatar. Branding was Qatar, but business class configuration was pure Latam - ie 2x2x2 - hence when they asked for in excess of 700 Euro to upgrade for a 6.5 hour flight I passed. Economy was pleasant as the flight wasn't crowded and I had three seats to myself. I did opt to upgrade on the DOH-BOM segment, as it was a Q-suite configured aircraft, and priced at just over 300 euro for a late night three hour flight arriving at 2:30am. India flights all running full post Jet Airways collapse so I thought it smart to upgrade. The Q-suite product is very good, although I found the suite a bit claustrophobic. Service was good. There's a bit of a cool demeanor with their cabin crews. Zero special treatment or recognition for Oneworld Emerald for seat allocation or onboard. The Doha lounge was overrated and almost appalling for me. In summary, the trip was good, not spectacular.
✅ Trip Verified | Washington to Bangkok in economy class on a 777. I arrived 70 minutes before the flight, leaving 10 minutes to spare before the official cutoff time. There were three ticket agents and no one else in line. However, there apparently was some debate over who would have to serve me, as no one would check me in. Several times a clock behind the counter was pointed to, and the agents wandered off without acknowledging me. Finally a supervisor asked one of the agents to take care of me. The agent again pointed to the clock (which at this point was still about 7 minutes prior to the cutoff) but the supervisor pointed to the work station and finally I was attended to. On board, the flight crew seemed neglectful, we were pushing back during the safety presentation and there were passengers standing in the aisles. The inflight experience was fine. The seats were comfortable, legroom was adequate, and the cabin was clean, and even economy class gets an amenity kit. The meals were the highlight, with multiple cuisines on offer. An hour of free wifi is included for anyone who pays enough attention to read these things, and the connection speed was truly exceptional. The only complaint about the inflight experience was the headphone jack. If you want to use your own headset, bring a two pronged adapter, or you'll suffer through the adequate but not much-more-than-that headset provided. My second flight was 10 hours after my first, and the Doha Airport is a tragic experience unless you have, or pay for lounge access. or you have a desire to shop for high end luxury brands of clothing and luggage. The connecting flight was just like the first, but with no seat charging options. A bit surprising to not have that option, but the entertainment system was good enough to keep me amused. All in, this was better than my last few experiences on Qatar, and I wouldn't tell friends to avoid them. Just get there earlier than the cutoff, and bring a battery and a headphone adapter.
✅ Trip Verified | Belgrade to Sydney via Doha. I decided this year to do my Balkans trip with Qatar having used Lufthansa and Emirates before. What a classy Business class. Now i know why they are voted the best in the world. The service from Doha to Sydney was fantastic and also the trip going over to Belgrade. This airline is without doubt leaving the others in there wake. Having had to fly Qantas to get to Sydney and vice versa Business class it makes you realise how poor our own Qantas airline is. The cabin crew on Qatar know how to serve (thats a word lacking in our countries airline) they were tireless in there quest to serve great meals and wine and ensure we were well looked after. Pity they do not fly to Brisbane which would avoid the sub standard Q we have to use. Well done Qatar you're great.
✅ Trip Verified | Doha to New York. The Airbus A350-1000 is the latest addition to Qatar Airways' fleet, with its Q Suites that have been raved as the best business class product in the world. In my opinion, it is indeed the best business class product I experienced to date. First and Business Class passengers had their own vast premium check-in area and, not a separate line but a separate security screening facility, which made the whole process peaceful and seamless. The lounge at Doha airport was huge and beautiful. It was quite crowded when I came as it took me a while to find a dining table. However, it did not seem like a chronic issue as it was cleared shortly after. Food offerings were OK, not inspiring providing this was their home base. The gate area, though, was tight and crowded, but I think that was more about the airport. However, as QR is the main operator of the airport, I am surprised why they do not exercise their influence on the design of the gate, which has just been recently completed, to match their excellent service. My Q Suite, in my opinion, was the most intelligently designed business class seat I have seen (those included AA, DL, UA, CX, CI, JL, RJ, BR, TK, BA, OZ, VN, KE, GA and more). The suite may have appeared a bit claustrophobic with the door closed, but it felt totally different with generous shoulder room and hip room, which made sleeping so easy and comfortable. QR offered pajamas and turn down service, a first class perk. Cabin service and food were excellent, and meals were presented nicely, a la carte and on demand. I really enjoyed the flight.
A BIG thank you to the service manager and cabin crew who assisted with my unwell mother early in the flight. Thank you for the patience of the staff as we kept bumping the lights and call button on.
✅ Trip Verified | Auckland to Johannesburg via Doha. On time flights, easy online check in, great food, oh so much food! Pleasant staff, soft landing. OR Tambo airport staff fussed about my visa/return ticket, couldn’t listen to any reason, didn’t seem to quite understand the straightforward visa conditions written on my printout visa until his supervisor had to call immigration at my destination country to verify my eligibility. Another young lady was more apologetic about this inconvenience, kept reassuring me, not him, he was off to the next customer! I understand he’s “only doing his job” but there’s always a better way. And also sometimes flight info is not on the board at Doha, twice I struggled finding out which gate to board at, conveniently however they walk about staff with gate/flight info.
This was the first time that I flew in the A350-900. The cabin was clean and gave the impression of spaciousness. The flight was smooth and with relatively low noise. The pressurization system worked very well with little problems with ear pressure. Cabin crew were attentive and the food was well presented. I did not like the salt and pepper grinders which I found too small for me to effectively grip and twist. Of more concern was the positioning of the food tray which extended to a point about 40cm away from me. This meant having to lean forward in the seat in order to eat. Eventually I tired of this and placed a folded blanket behind my back. But, overall an enjoyable flight.
Thank you for a very comfortable flight. This was my first time flying on my own, your staff were excellent, nothing was too much trouble. I had booked to be met at Doha and to be assisted with getting to my connected flight. Your young lady was so helpful taking all the stress off me. I would highly recommend this service. The food was good with a nice menu to choose from. Liquid refreshment was plentiful with a wide choice to choose from. My only complaint would be the lack of toilets. It would be good if there could be a separate wash room for people who want to shave, apply makeup etc. You know you are in for a long wait when you see people waiting and they have their large toilet bags with them. This is the second time I have flown with Qatar and it will not be the last. Your staff make what could be stressful and uncomfortable very pleasant indeed. I thank you for your kind attention Regards. Mrs Anne Sutton
✅ Trip Verified | Birmingham to Amritsar via Doha. Friendly and helpful staff. Treated with a smile. On return I felt ill. The staff was very helpful and caring until I reached Birmingham. Took care of my son and made me feel confident I was in safe hands. I would highly recommend this flight. Compared to the alternative it has very helpful and caring staff. Thank you to the doctor on board who made me feel safe. First on my choice to fly again.
There is no storage space at all. And the risk that passengers passing the seat bumo into you because the aisle becomes narrow here.
There is a missing windows. If the person in front of you leans back his seat you can hardly get a look out of the window. But it is comfortable to lean against the plane wall.
✅ Trip Verified | Manchester to Entebbe via Doha. Bought this ticket, due to it being cheaper than Emirates, which I flew over 15 years not changing it. Advantages: Comfortable atmosphere Well organised crew Free 30 minutes of WiFi for all passengers despite extreme low app rating, it shows all the baggage information, which removes all your worries about it. Superb IFE system (as on Emirates, depends on the aircraft you fly). Good food and often advised with drinks. For me who flew only Emirates for 15 years, I find Qatar good. Which means, I totally recommend using it.
✅ Trip Verified | Doha to Stockholm. Premium airline and service. You can't go wrong flying with Qatar airways that's for sure. Good food and great wine list with splendid service as always.
✅ Trip Verified | Denpasar to Doha. Premium airline and service. Food is great and the wine list is on top! Only minor complaint was that the Amuse-bouche was a bit too cold so you really couldn't enjoy it. But you can't go wrong in the whole with this airline that is one thing that is sure.
✅ Trip Verified | Flight from Bangalore to Doha was an early morning flight. Extremely orderly boarding process followed by informative captains announcement. One gripe on this leg was the aircraft was on the colder side with no blanket! They had a few and was handed out for people who requested them. The food was good and the flight attendants were as always very attentive. On landing though we had to take a bus from the aircraft to the terminal. This caused a lot of people to panic and run to their connections. I had a two hour layover but had just enough time to make it to my gate. The second leg was a longer flight - this time the aircraft was newer and the seat back entertainment system was of higher quality. Meal service was good and timely. They served two main meals with a snack in the middle. As always the flight attendants were very attentive. Unusually they ran short of the lamb option! As for the seat - my seat was very uncomfortable. It was behind an exit row. Both the seat anchor from the front seat and the seat back entertainment system took away a major portion of the foot space. Had to find an angle to sit for the whole 12 hour journey. On arrival it took nearly an hour to retrieve bags - which is understandable. The takeoff/landing and pilot announcements were all extremely good!
✅ Trip Verified | Doha to New York. Very bad. The food was horrible. The bathroom was so dirty. The whole time the aircraft was smelling. I requested to change my seat, they didn’t do it. I never will use Qatar Airways. I don’t recommenced to anyone .
✅ Trip Verified | Boston to Hyderabad via Doha. Flight out of Boston left on time around 11:05PM. The aircraft type also has changed from an A350 to an aging Boeing 777-300. Aircraft was clean and had the usual amenities. The food was the usual fare. Two meals served with a snack in the middle. Arrived in Doha on time. The seat back entertainment system shows its age in the screen quality. However everything was working and they had a nice selection of movies. Doha airport was super clean and comfortable. Onward journey was on a newer Boeing 787-8. The legroom is still not bad. The seat width leaves much to be desired. No position allowed me to sit without rubbing elbow on the armrest. One cannot also use the neck pillow effectively in these seats as the new fangled head rest interferes.Again very attentive service. Very happy with the overall journey except for the experience in the Boeing 787.