Royal Air Maroc

Fleet


Customer reviews

8/1/2017 N Girnel

✅ Verified Review | Casablanca to Marrakech. I've never seen such chaos at the airport, and there was no flight delay or anything wrong. Only two people checking a long line of people in - everyone was unclear where to go and when I asked I was given different answers from each Royal Air Maroc desk I went to. Flights are cheap ...

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7/23/2017 Nicolas Di Vara

✅ Verified Review | Nouakchott to Casablanca, the level of service was quite low. No preferential check in for business class or preferential boarding. It was a internal african route, so probably the carrier would not use the best plane in the fleet, but the Boeing 737-800 was not very clean, and the level of service was avera...

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7/16/2017 Allan Brown

✅ Verified Review | We were booked to fly on Royal Air Maroc flight AT587 from Casablanca to Sal Island (SID) July 14, 2017. The flight had a stop over at Praia Island. As we were boarding the ground crew asked any passengers who were flying to Sal Island to step aside and wait. All the passengers to Praia Island boarded as per ...

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7/6/2017 M Gill

✅ Verified Review | My flight from Sao Paulo to Gatwick via Casablanca on 5th July was cancelled at roughly 48 hours notice. There was an offer to reschedule my flight for later in the week but was useless as I had to be in the UK before their offered replacement. I managed to book a flight with another airline. I e-mailed sayi...

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5/30/2017 C Neemen

✅ Verified Review | Amsterdam to Casablanca. I flew with a group of fellow travellers from Amsterdam to Bamako in Mali with a stopover in Casablanca. Royal Air Maroc told half the group to receive their boarding passes for Bamako in Casablanca. They did not, because to aircraft was severely overbooked by returning Muslims from ...

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5/21/2017 E Stellen

✅ Verified Review | Lisbon to Doha via Casablanca. I sent two complaints to RAM and I have not heard a thing back. Our journey out of Doha was fine and there were no issues; once we got onto the aircraft we both slept most of the way. The return journey from Casablanca to Doha was however a little different and disappointing. T...

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5/12/2017 F Benson

✅ Verified Review | I have flown with Royal Air Maroc over 10 times within the last few months. Always London - Abidjan - London and always with a stopover in Casablanca. They are consistently the keenest pricing on this route and with RAM each time you make a booking it is like rolling the dice. The experience on the European f...

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4/29/2017 J Stagen

✅ Verified Review | Amsterdam to Marrakech return via Casablanca. More than 3 hours of delay on the first flight, reason given: pilot was sick, then talks about a strike (no evidence anywhere of a strike, they said this to discourage people demanding their money back). Missed corresponding flight in Casablanca. Only 3 people t...

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4/25/2017 G Hamilton

✅ Verified Review | Marrakech to Casablanca. Poor communication and customer service. Our flight was delayed by 2.5 hours which resulted in us missing our connection on Emirates. I travel frequently and realise these things happen, though this is where Royal Air Maroc really fail in their customer service. Passengers started co...

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4/7/2017 H Jackson

✅ Verified Review | Just as a pre-emptive note, I have flown many times and to Europe over 10 times and have never had such a horrendous experience. I flew out of JFK on March 23 2017, flight AT201 with a connection in Casablanca. The crew were inattentive and unfriendly. It was mostly an all-male crew. My TV monitor’s sound di...

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3/31/2017 S Peters

✅ Verified Review | Utter Chaos! I had the misfortune of booking onto a Royal Air Maroc flight from Casablanca to Tangier at 11pm. I realised things were amiss when my coach pulled up to the plane and the lights were flickering on and off. There was an electrical fault, and the passengers were eventually sent back to the termin...

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3/13/2017 Bruno Le Bansais

✅ Verified Review | Flew Royal Air Maroc from Casablanca to Bissau via Praia. Departing at 11pm and arriving at 5pm I would expect to have a little sleep. However, the crew wakes you up when serving dinner. When stopping at 1.30 pm in Praia, they put all the lights on (OK, I can understand that, for security procedures maybe) a...

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1/10/2017 Clarissa Carvalho

✅ Verified Review | São Paulo to Geneva via Casablanca. Overall, I was positively surprised. Boeing 787 is an incredible airplane, and very quiet, which helps out with sleeping. Seating is spacious and there is lots of leg room and space in the overhead compartments. Check-in and boarding in Sao Paulo were comparable to any oth...

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1/9/2017 F Turner

✅ Verified Review | Frankfurt to Monrovia via Casablanca and Accra. Royal Air Maroc check in at Frankfurt Airport was efficient and painless. The flight took off a few minutes late but reached Casablanca on time. Food and beverage service on board was okay and a hot meal was served. After a 4 hour transit in a very dirty airpor...

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12/13/2016 John Stansfield

✅ Verified Review | Rio de Janeiro to London Gatwick via Casablanca. Had a really good experience flying to/from Brazil for the Paralympic Games on Royal Air Maroc. The Boeing 737-800's used on the legs between LGW and CMN are very clean and modern, incorporating the Boeing sky interior. Boeing 767-300's on the long haul sector...

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12/9/2016 D Graubard

✅ Verified Review | One-way flight Tunis to Dakar via Casablanca on November 29 on Royal Air Maroc B737-800s. Check-in at Tunis airport was quick and agent gave me window seats all the way to Dakar. Plane boarded with some organization with Business class and families first, then coach class. Not too disorderly so enjoyed that. ...

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11/16/2016 E Sprong

✅ Verified Review | London Gatwick to Casablanca. Brilliant flight - unexpected after reading reviews. Smoothest take off and landing I've ever experienced. Friendly staff, full meal (unexpected) and quiet flight so were able to sit in emergency exit seats for extra legroom. We have another flight in a few days - hoping for the...

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10/5/2016 Adil Berdai

London Heathrow to New York via Casablanca. London to Casablanca was a pleasant flight with no delays. I had a great lunch on board with a choice of beef or chicken as well as a veg option. Staff were good, came to your attention straight away and were kind and spoke good English. With a short stop over in Casablanca Airport I w...

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9/23/2016 B Clasky

✅ Verified Review | Nairobi to Montreal via Casablanca. The initial flight was canceled last minute, and they put me on a flight two days later. No compensation in any form (rebook for another route, food vouchers, credit, class upgrade, hotel) - nothing was provided. Still waiting from them for the delay report for my travel i...

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9/11/2016 M Gichaneri

✅ Verified Review | Montreal to Casablanca return. Ground service in Montreal, Casablance and Lisbon vague, aloof and unhelpful. The flights themselves were smooth and comfortable, the cabin crews were efficient, courteous and knowledgeable. Food and entertainment were good. Check-in for the Casablanca - Montreal leg wasn't av...

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