SA Express

Customer reviews

10/2/2019 J Keane

✅ Trip Verified | Bloemfontein to Johannesburg. My original flight was booked for 15:30. Arrive at the airport to be told that flight has been canceled, you are now on the 17:25 flight. If that was not enough of an inconvenience, that 17:25 flight is delayed till 20:50! We have been given no information, reason, apologies whats...

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9/29/2019 A Hargreaves

Not Verified | Flight details changed from 15.30 to 15.00 without notification. Then to 16.30, then to 17.15 then 17.50. Huge inconvenience as had to connect to King Shaka which meant changing my connection flight to 21.25 whereas I was originally supposed to have flown to King Shaka at 18.45. SA Express is the worst airline ev...

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7/16/2019 N Morris

✅ Trip Verified | Johannesburg to Bloemfontein. A taxi rank operates 10x more efficiently than this airline. SA1003 scheduled departure 08h00. Actual departure 09h45. SA1014 scheduled departure 16h55. Actual departure 19h30. What kind of service is this? Don't try to excuse this by telling me that flights are sometimes delayed, ...

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6/20/2019 D Gorten

✅ Trip Verified | Johannesburg to Bloemfontein. My flight was due to leave at 0610 but when I got to the boarding gate at 0550 the gates were closed. I went to SA Express counter but there was no one there to assist. I was the told by the check staff that I had to purchase another ticket.

3/11/2019 K Mokwena

✅ Trip Verified | Bloemfontein to Johannesburg. The service i got at Bloemfontein airport was horrible, I'm not happy at all. I arrive at the airport at 9:15 and they told me i can't check in for a flight that departs at 9:40. Every time their flight gets delayed i dont complain but when i arrive at 9:15 i was told to book anot...

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10/7/2018 Annelize Rolstone

✅ Trip Verified | Johannesburg to Bloemfontein. This review is more for compliment for one of your service staff at domestic departures. I had a connecting flight from CPT to Bloemfontein via JHB. I flew Mango to JHB and SAA Express to BFN. There was only 1 hour between arrival in JHB and departure to BFN. The baggage claims fo...

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4/12/2018 M Lawson

✅ Trip Verified | It was a Sunday afternoon when I got to King Shaka airport and I was flying to Port Elizabeth that evening. The flight was supposed to depart at 17.40 and land at 19.00. But instead the flight got delayed until 21.00. I’ve been flying this Durban, PE route on this airline since 2015 and most of the flights I’ve...

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4/11/2018 H Keane

✅ Trip Verified | After already flying From Dubai to Johannesburg we are meant to be connecting to George, our final destination, flight was meant to depart OR Tambo at 15.50, it has been delayed to 18.30. Now we have already been waiting 5 hours for the connecting flight after already having flown 8 hours and waited 2 hours bef...

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4/5/2018 E Sorker

✅ Trip Verified | 12 hours before flight departure SA Express only contacted some passengers to advise of a change in flight. Despite paying double for a direct flight we were re-directed via Johannesburg and what should have been a 2 hour journey ended up taking 8 hours! The way we were treated by ground staff in Cape Town and ...

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2/27/2018 Marita Loch

✅ Trip Verified | George to Johannesburg. We book tickets for our two grandchildren twice a year. As they have to fly as unaccompanied minors, I have to make the booking through the call center. The fare indicated on the website for the specific flights was R1 182.21 per person for the return flights between Johannesburg and Ge...

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2/8/2018 Anthony Leach

✅ Trip Verified | I am a regular traveller on the Johannesburg to Kimberley route in South Africa, doing this at least once a month for the past couple of years. There are two carriers - SA Express and SA Airlink. As far as possible I use Airlink as they run on time. However this is not always possible and today I flew with SA E...

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7/4/2017 Andrew Austin

✅ Verified Review | Bloemfontein to Johannesburg. I fly SA Express frequently because my company books the tickets not out of choice. Today again there was a problem with the aircraft. Resulting in a smaller aircraft been used for the route. The knock on effect was 17 passengers being bumped of the flight. The supervisor at Blo...

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12/13/2016 Peter de Vries

✅ Verified Review | SA Express has a direct flight from Harare to Durban and back. As I want to avoid transfer in Johannesburg, I am willing to pay the extra costs. SA Express however canceled the flight from Durban and therefore I could not use the direct flight from Harare to Durban but was put on a South African Airways flig...

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5/31/2015 A Friend

I am a frequent flyer and unfortunately have to fly on SA Express. I fly from PE to Durban PE to Johannesburg PE to Cape Town and Bloemfontein to Johannesburg. Including returns to PE. I don't believe that in the last 6 months there hasn't been a delay on these flights. I can honestly say that the service is of the poorest in th...

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12/22/2014 A Dada

Flew SA Express CPT-DUR and previously DUR-CPT-DUR. Crew have always been excellent. They are warm and friendly right from boarding where we are always greeted by a great smile. Food is good sandwiches for dinner with chocolate for dessert. A good selection of drinks were offered. Leather seats are very comfortable but are now s...

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4/3/2014 T Toma

We booked a flight Port Elizabeth-Cape Town in January 2014: Unplanned landing in George because of a malfunctioning cabin door no serious help from the cabin crew. In George we were sent to the transit for the next flight from Port Elizabeth-Cape Town departing 2 hours later which was surprisingly almost empty. Because of that ...

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1/13/2014 M Cowell

CPT-GRJ with SAA Air Link. Love this route serviced with a superb EMB135LR. Pre-booked seats and check in easy. Domestic side of CPT airport is a pleasant roomy building with a couple of good cafe's. Flight called on time and departed on the dot. Friendly and efficient single cabin crew member managed to get through snack/juice ...

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12/29/2013 Derek Salter

Round trip from OR Tambo to Richards Bay. On time departures and on time arrivals on both occasions. Comfortable seats - good service. Planes are noisy (Dash 400). Baggage arrival at Richards Bay took for ages with no explanation. Rather expensive for such a short flight. Otherwise no complaints.

11/4/2013 F Harle

Second time on SA Express - again impressed by speed at boarding and getting away really like the feature of putting your excess hand luggage on a trolley as you board (Skycheck) and receiving it as you get off the plane. Delayed one hour due to technical issues from J'burg to East London - delays constantly communicated and men...

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7/22/2013 Wilhelm Herbst

Maputo to Cape Town on Friday 19 July at 09.40. As a rule I try not to take my luggage as cabin luggage to make sure there is enough space for everyone in the plane for there hand luggage. On this flight I knew I had someone waiting for me in Cape Town and would have preferred to take all my luggage on the plane. When I saw it w...

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