Customer reviews

12/5/2010 R Gibson

LHR-JED-LHR. Check in at Heathrow very slow arrived 4 hours before as requested checked in 1 hour before - had to run to the aircraft! Problem was staff were dealing with LHR-RUH-LHR flight and both flights were overbooked. Staff at Jeddah terminal have big attitude problem. Staff on the plane do not assist with seating so if so...

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11/17/2010 Stephen Roach

I have travelled from London and back six times between London and Dammam sometimes via Jeddah and sometimes via Riyadh because our company policy is that we must. Jeddah is a lousy experience. It took so long to clear passport control that I got bumped from my connecting flight and had to buy a ticket from another airline. The ...

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9/28/2010 H Alahdal

Frankfurt to Riyadh A320-200. The allocated lounge (sky lounge of Korean Air) is large but of minimal facilities and at the furthest point away from the SV gate in T2 concourse E). Boarding was efficient despite no line for J class passengers. Better in flight service than the outbound flight but nothing really personal. Lunch s...

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9/24/2010 H Alahdal

Riyadh to Frankfurt A320-200. Check in : terrible Y class passengers pushing themselves to the J class line as if there were a line - the location is filthy with dirty carpet and luggage tags everywhere. No web check in available for international flights. Boarding disorganized no priority boarding for J class passengers. Cabin ...

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9/14/2010 Michael Houlihan

RUH-LHR return Business. Outbound the business and first class check in is mobbed by economy passengers asked several staff to be checked in as I was in business class and told to wait - after 45 minutes I demanded to be checked in as flight was closing to be told by the same Saudi staff I didn't you realise your were business c...

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7/14/2010 Moustafa Ezz

JED-CAI on all economy A300 - one of my worst travel experiences ever. Departure was set for 3:45 am however plane was delayed on the ground for 1.5 hours and we ended up departing at 5:15 am. Delay apparently due to the fact that they left some luggage in the terminal. During the wait aircraft was hot and sticky and air conditi...

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7/4/2010 D Mahanty

My wife was booked Riyadh to Bangalore travelling alone and booked in business class. We arrived at the airport at 0100 hrs and completed check in. She was given a boarding pass which did not mention the number of the Gate from which to board. When I asked the man at the counter which gate we should go to he waved his hand dismi...

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6/14/2010 Norman Mitchell

RUH–JED. RUH domestic terminal checked in using the self-service kiosks. Security done in less than a minute and then airside in this somewhat tired looking terminal. Saudi Arabian has a small Business Class Lounge which was crowded but offered a selection of hot food sandwiches etc. The boarding process was a bit chaotic but th...

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5/23/2010 A Stem

This airline does not measure up to other 3 star airlines in terms of service. I just flew 3 legs (2 economy and 1 business). The staff attitude is basically indifference to passengers. Two of my legs were delayed 1 hour plus yet they did not announce the delay until after the departure time. For one there was nobody at the gate...

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5/8/2010 Khurram Butt

Jeddah-London. Airport staff at Jeddah airport were horrible. No assistance was given to my disabled nephew. Aircraft clean and service more than I expected. Meals and service brilliant. AVOD great. Overall worst airport experience but good onboard experience.

4/20/2010 D Houlihan

RUH-LHR Business class. Check in very slow - we were told to stand to one side although it was our turn to check in as a party of VIPS arrived with 40 cases. Lounge fine with good array of food and drinks. Internet stations and staff friendly. Full business class cabin with lie flat seats. AVOD good with plentiful selection of r...

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4/11/2010 D Taylor

LHR-JED RUH-LHR B777s seating 3x4x3. Check in is terrible no online seat reservations no drop off bag facility so you waste time with only 4 desks open and long queues. Flight was ok - watch out for children running up and down food was quite good planes were clean if a bit old. Service good.

1/30/2010 P Baron

FRA-JED was a nightmare. An A-320 with no first class. Service in Business class was bad. Food was okay.

12/11/2009 Dave Houlihan

RUH-DOH Business. Check in fine at RUH no queues straight through security to the lounge. Juices drinks etc and some light food leather couches and quite relaxed. 2x1 seating in this Emb 190 with large old style biz class seats very comfy for one hour flight. Three course meal served - only two of us in Business. Crew friendly b...

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11/8/2009 Ziyad Khan

RUH-JED Y class. The aircraft was refurbished B777. Seat pitch has been reduced in economy with 3-4-3 configuration but new leather seats are not that bad. Touch screens with AVOD. Hot snack served and gets full credit (as opposed to the cold one BAH-RUH with GF). Cabin crew were fine. Ground crew need to go back to training and...

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10/23/2009 A Dron

Heathrow - Jeddah - Riyadh - Heathrow. Check-in at LHR for lunchtime departure was instant - no queue. Boeing 777 2x5x2 seating. Comfortable seats decent legroom economy about half- full. Newspapers offered (mainly Arabic) followed by soft drinks. Typical airline food. Seatback screen but not AVOD - system had to be re-set twice...

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10/23/2009 Jonathan Marshall

RUH-KUL-RUH appalling service I don't know how they get away with it. Flight delayed three hours leaving RUH absolutely no explanation or attempt to apologize. When we get on board they decide that it is free seating we sit anywhere (although we would have been more than happy with our original seating) then get told to move whe...

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9/17/2009 Y Hamdi

My family went to Khartoum from Jeddah. The trip is only one and a half hours long but it was a disaster. Check-in staff at the airport had no concept of client service. Check in itself took about one hour because the system was down. Once my wife and kids (one child and one infant) boarded the plane they found that it was an ol...

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9/9/2009 P Battershill

DXB to RUH. 20 minutes out of RUH we are served a lunch box - Iftahar meal for breaking the fast. On landing all lunch boxes are still with passengers tray tables are down seat belts are not checked prior to landing. Safety is not a priority. RUH to DXB late afternoon flight. Still Ramadan. Just prior to take off cabin crew serv...

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8/2/2009 D Houlihan

LHR-RUH C class I was upgraded and delighted to get it. About 14 passengers in Business class and 6 were children under the ages of 6 - who were let do what they wanted causing major annoyance to other pax. Parents didn't care less and crew did nothing to stop them. Food was good being Saudi no booze but plenty of other options ...

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