Scandinavian Airlines (SAS)


Customer reviews

4/8/2019 F Geare

✅ Trip Verified | Bergen to London via Oslo. I am a very frequent flyer and increasing I see appalling service by SAS - in my experience the flights are late 75% of the time! It’s as if each day is their first day operating an airline business. SAS has a very strong market position and this shows in the corporate and staff arro...

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4/7/2019 William Outhwaite

✅ Trip Verified | London to Oslo. My wife called me because she had been told that she had been denied boarding because the flight was overbooked. She had checked in at the earliest opportunity (22 hours in advance) & arrived in very good time for the flight. She was eventually found a seat but this is disgraceful behaviour for...

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3/23/2019 L Gordon

✅ Trip Verified | SAS Plus good value single ticket from Edinburgh to Stockholm and what was not to like about this short flight of less than two hours? Boarding was straight-forward, departure was on time. Tasty sandwich and salad combo with full size soft drinks cans (alcohol available too) served by an amiable crew. Flight ar...

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3/20/2019 Knut M, Airbus A320neo (320) seat 26F

This flight was a A320 and legeoom is the worst I have ever experienced trough 30 years of flying. Seatback to seat in front 62cm. Seat cushion to seat in front 14cm

3/19/2019 Fleming Jensen, Airbus A321 (321) seat 15A

Lovely cabin design

3/19/2019 C Ladriere

✅ Trip Verified | Trondheim to Tromso. I’m use to takes flight and this is the first time ever I experience that. I’m trying to contact the customer service since, more than 45 days, now. The only thing they are able to do is to send me back automatic mails telling me they going to reply in 48h, this company is a joke. Be warne...

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3/18/2019 M Leeson

✅ Trip Verified | Miami to Stockholm via Oslo. Talk about schizophrenia - SAS long haul business class is no relation to their European J Class offering. I've been very critical of SAS in the past but they are at the top of their game when it comes to their transatlantic product. Let's start with the 1-2-1 offering. This is very...

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3/15/2019 M Jansen

✅ Trip Verified | Flew Copenhagen to Amsterdam. I booked a ticket at the SAS website. I also booked an upgrade at the SAS website. SAS has confirmed the upgrade. When I checked in, I saw that SAS did not give me the upgrade seat which I paid for. I called customer service SAS Denmark. They told me that customer service was not e...

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3/15/2019 P Miller

✅ Trip Verified | Stockholm to London in SAS Plus. I need to separate the weather issues that day from the flight itself. The flight was great: priority boarding allowed me to get on board early and to take my seat in a very empty SAS Plus cabin. I had the whole row to myself which was great. The cabin crew were charming and fr...

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2/23/2019 D Malscher

✅ Trip Verified | Hamburg to Oslo via Copenhagen. Full flights, on time, but very basic service. Not even a snack. It’s basically a low cost carrier charging full service carrier rates. Overall not recommended.

2/17/2019 C Maglaz

✅ Trip Verified | I was flying from San Francisco to Riga via Copenhagen / Stockholm. A flight from Copenhagen was slightly delayed (due to technical issues), therefore I missed my connection to Riga. I was satisfied how everyone as SAS handled the situation. The cabin crew during the CPH-ARN flight informed me about a possible...

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2/17/2019 Fabian Sander

✅ Trip Verified | Copenhagen to Helsinki. No delay, seat distance on the A320 airplane is fine. (I am 185cm tall). Free water, coffee and tea served inside EU flights. The tariff of SAS allow booking one way flights at good rates, this is a plus. New WIFI on board works fine.

2/16/2019 SeatGuru User, Boeing 737-800 (738) seat 15E

I paid extra for emergency row seat 15E. All of the economy seats on this plane are much too narrow. My shoulders overlapped with the guy next to me. One of us had to lean forward in the seat to allow for the other's shoulder. Both of us are average sized males. The seats are so narrow as to forbid turning a little sideways to a...

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2/10/2019 SeatGuru User, Airbus A340-300 (343) seat 41D

Bassinents available in from of 41D and 41E

2/7/2019 SeatGuru User, Bombardier CRJ900 (CR9) seat 17F

Very narrow seat with half armrest on the wondow side. This made seating very uncomfortable since the end stuck into my side when I tried to sleep. Lack of window blind made it also difficult to sleep. Plenty of legroom, but I wouldn´t choose to sit here again, too cold and very uncomfortable seat. I should have checked here fir...

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2/5/2019 Goran Christenson

✅ Trip Verified | Copenhagen to Los Angeles via Stockholm. A flight with very good service and food. Fast connection in Stockholm. Arriving Los Angeles before schedule. My luggage was missing. Two officers met at the luggage band helped to fill the form. Informed it will take about two days before they can deliver. It arrived a...

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2/3/2019 R Steensen

✅ Trip Verified | Copenhagen to San Francisco. My luggage was lost when arriving to SFO. That happens - but there were no ground personnel present when the waiting time at the belt was over. No one in the entire airport has any relation to anything SAS-driven so nobody could help me. Only option was to file a missing bag statem...

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2/2/2019 L Kordell

✅ Trip Verified | Geneva to Copenhagen via Oslo. I observed a male flight attendant being rude and unpolite towards an elderly passenger sitting in the seat next to me for no justifiable reason. Apparently, the passenger had seated the wrong row. The passenger responded politely in despite of this and had to move to another sea...

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1/31/2019 Alexander Weimar

Not Verified | Stockholm to Manchester. Multiple delays but info is just non existent. Had to wait 2h to take off and info we got was "Soon, in 20 mins" After 1.5 they came with coffee to compensate but ran out of milk after a short while. After 2h they offered people to get off of they like. Many empty seats became free so I a...

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1/21/2019 R Lang

✅ Trip Verified | Oslo to Tromso. Absolutely terrible service by 2 women flight attendants in particular. Right from the start they were reluctant to serve us drinks and gave us attitude when we asked for water. Spoke in a very rude way. We asked if we could have more water and they said no, only 1 half empty cup of water per p...

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