Scandinavian Airlines (SAS)


Customer reviews

10/6/2018 S Kurishita

Not Verified | Tokyo to Copenhagen. They announced before the meal that we have choice either fish or chicken, but they put the chicken dish straight to everyone without asking our choice. I asked cabin staff if they have fish as I’m pescatarian, he gave me a fish meal then said “you are lucky.” Beverage and snacks aren’t free,...

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10/3/2018 Kyle Johnson

✅ Trip Verified | Stockholm to Frankfurt. Unfortunately SAS and its hub Arlanda airport get only worse. Regarding check-in, long a problem spot for SAS/Star Alliance at Arlanda Terminal 5, it is clear that throughput far exceeds the capacity of the staff/facilities to move customers through. For Star Alliance flights the presen...

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10/2/2018 M Taputi

✅ Trip Verified | Stockholm to Copenhagen. My family and I were treated unfairly upon on this flight. We purchased 4 SAS Plus tickets but when we boarded the plane, we were shocked to learn that 3 of us were assigned to one row while other SAS Plus passengers in front of us, beside us and for several rows behind us received an ...

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9/22/2018 LG N, Boeing 737-800 (738) seat 4C

Old tired planes that are in desperate need for an upgrade. Narrow seats, although ok leg room. SAS Plus gets you a meal on the plane, but it's likely to be cold food, even if it's a cooked meal. Breakfast was rubbish, although lunch carrying on, on the same plane, was mostly edible. Staff isn't very friendly and seem to ignore ...

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9/21/2018 Kunal Gupta

✅ Trip Verified | Copenhagen to London. Checked in 2 bags, 1 arrived other did not. I was told it might arrive on the next flight. But no reference number was given initially by GBS at London and the contact details give of SAS were wrong, even though they were printed on a SAS letterhead. It took us 12 hours to manage to speak...

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9/19/2018 K Dean

✅ Trip Verified | London to Bodo via Oslo. We had a terrible experience with SAS and will never fly with them again. SAS had the opportunity to make things right, but they flat-out refused to help us. They are far and away the worst company we have ever dealt with, and have the worst customer service imaginable. Unless you enjo...

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9/17/2018 M Ranken

✅ Trip Verified | Athens to Copenhagen via Stockholm. More expensive than Norwegian and no better. Booking: English language site is old and not mobile friendly, exposing what looks like the SAP portal. No mobile boarding pass and very confusing sms messages before takeoff (asking me to buy luggage even though I had booked some...

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9/15/2018 C Griffiths

✅ Trip Verified | Flew Helsinki to Manchester via Stockholm with SAS Scandinavian. First flight was delayed by 25 minutes with no explanation. Second flight also delayed for 70 minutes. Actually been waiting 90 minutes so far at Stockholm with no explanation or update on delay. First and last time using this airline. A complete ...

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9/15/2018 G Lyciet

✅ Trip Verified | London to Hong Kong via Stockholm. After multiples flights and horrible experiences with several SAS staff and no food or water, we arrived at our final destination with nearly 11hrs of accumulated delay, only to be told 'Sorry'! They did not even bother asking us what the impact of this had been at our end. I...

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9/14/2018 C Baines

✅ Trip Verified | Newark to Copenhagen via Stockholm. We were pleasantly surprised by this airline. It was our first time flying with SAS and our experience was very good. The flight to Copenhagen was non-stop, which was one of the determining factors in choosing SAS. The flight back went through Stockholm, with a short layover...

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9/12/2018 Michail Giannakos

✅ Trip Verified | Athens to Oslo. Very poor service. Practically SAS is a low cost carrier. Very limited space for your legs, they don't serve even water for free and with the new policy you don't have any free bag. This is not indicated when you buy your ticket or issue your boarding pass. In most of the airports (eg. CPH, ATH...

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9/11/2018 J Darvani

✅ Trip Verified | Berlin to Tokyo via Copenhagen. Flight from Berlin was 40 minutes delayed. While I had connecting flight to Narita Tokyo in 1 hour 15 minutes. Ground staff told a passenger to Chicago with narrower connecting time, that the pilot knows, if he decides to wait, he will. If he decides not to wait, he won’t. On th...

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9/7/2018 Karen W Sirman, Airbus A330-300 (333) seat 40G

We paid for extra legroom, since my husband needed to stretch his leg out as he had knee surgery this year. These seats provided that, but the location was not optimal for a long 7 hour flight. We were so close to the bathrooms and the traffic there and constant on and off of the bathroom lights prevented us from sleeping at all...

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8/19/2018 SeatGuru User, Airbus A330-300 (333) seat 1H

Seat 1H from EWR to OSL. Very comfortable ride up front. Bigger than normal foot well as it is in the bulkhead. IFE had to be rebooted a couple of times because the remote kept creating erratic randoms clicks causing the movies to jump around. The east coast flight time doesn't leave much time for sleep if the full dinner se...

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8/18/2018 Jacob Kollar

✅ Trip Verified | Amsterdam to Klaipeda via Copenhagen. In 2001 I took took a flight with SAS from Amsterdam to Stockholm and enjoyed one of the best short haul flights I had experienced. Great food, great service, great comfort. But, that was 17 years ago. As traditional airlines have cut costs in relation to competition from b...

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8/15/2018 L Younan

Not Verified | Los Angeles to Copenhagen. The leg room is very limited for an overseas flight. You usually get snacks for free on oversea flights but not on SAS. We were charged about $4.00 for a bag of potato chips.

8/11/2018 Christian B, Airbus A321 (321) seat 16A

Only one window, which is very difficult to see out of, because of its location.

8/10/2018 M Dorrell

✅ Trip Verified | Stockholm to Brussels. Bizarre and terrible experience on SAS. I arrived at the check in counter and was told they couldnt find my reservation. Weird. After a bit more clicking on the computer the check in guy looked confused and called what must have been a supervisor and a conversation in Swedish ensued. "S...

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8/2/2018 D Mahradi

✅ Trip Verified | Stockholm to Frankfurt. I receive an email from SAS to check in online, but online check in was not possible. Tried different ways but was not possible. This has happened several times from Sweden to other countries. No proper food/drink service compared to the price.

7/29/2018 M Garnecka

✅ Trip Verified | Split to Oslo via Stockholm. Friday, July 20, 2018, I received at. 19.20 a sms from SAS that the plane the following day will be delayed 2 hours. The departure should originally be from Split at. 10.10, 21 July 2018. Intermediate in Stockholm, and so on to Oslo. Arrival 14.35. It goes without saying that costu...

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