Scoot

Fleet


Customer reviews

8/27/2019 Jim Taylor

✅ Trip Verified | Bad policies, needlessly restrictive. Arrived at SGN from elsewhere in Vietnam and not allowed to check in for my connecting flight to Singapore because I was too early. (This wouldn’t be an issue elsewhere in the world, as transfers would happen within a single terminal). So, rather than being able to pass th...

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8/27/2019 H Huang

✅ Trip Verified | Berlin to Ho Chi Minh City via Singapore. Terrible experience. Low-cost airline, but unreliable one. I booked and paid for my all luggage (45kg). Then, when I checked in, the system didn't show my payment for the luggage. I only could send 25kg, the rest I had to handle by myself and keep in Germany and delive...

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8/24/2019 Theodora Anema

✅ Trip Verified | Denpasar to Berlin via Singapore. The worst customer service. I had purchased a roundtrip ticket to Berlin. Later when I noticed that the return flight was not matching with my connecting flight from Nice, I tried to make a change for the next day. When I saw that the change, all of a sudden had a 11 hour layo...

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8/19/2019 H Wang

✅ Trip Verified | Brisbane to Athens via Singapore. Inexperience flight crew from Singapore to Athens, poor customer service. We experienced several huge turbulence, the worst turbulence I've had. The pilot kept telling us to sit properly and buckle up without further explanation. I traveled with my cousin but we can't check in...

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8/13/2019 Y Han

✅ Trip Verified | Singapore to Kalibo. I will accept bad services, minimal attention, no inflight entertainment and costly additional surcharges. I cannot accept that Scoot cancelled my flight without notification and keeps sending me reminders to check in. We arrived at the airport, 6 months after planning our 4-day vacation ...

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8/10/2019 David Riahi

✅ Trip Verified | I cancelled my flights in advance for medical reasons. I had different flights booked with Cebu Pacific and Scoot. After sending emails, hours of calls over the phone, i received one of the refund but the other one after calling again the company and sending emails, never got any response. My flight was Manila...

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8/6/2019 A Hartlen

✅ Trip Verified | Sydney to Singapore. I've traveled with Scoot many times and I understand this is a budget airline and there are many things that are not great about their services even as a budget airline. but the worst thing, in my opinion, about this airline is that because it’s a cheap options, they feel justified to mist...

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8/4/2019 M Galeesha

✅ Trip Verified | I travelled from Singapore to Hyderabad on August 1st. I left my bag on aeroplane, hen i informed to the staff through their customer service they didn't even pay a minimum attention and did not consider the issue. The staff was very reluctant about the issue

7/28/2019 Kirk Hopkins

Not Verified | Athens to Melbourne via Singapore. Worst experience I have had flying. I had an 11 hour flight and I wasn’t feeling very well, I did not have any cash on me but I did have a visa debit. When the flight attendants where serving refreshments I needed a water but they would not accept my card, I told them I wasn’t f...

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7/22/2019 E Sandblom

✅ Trip Verified | Sydney to Singapore. Scoot are fine for a budget no-frills airline. The seats and leg-room are OK as are the planes. But whatever you do, do not prepay for any "extras", as it's a lottery if you end up getting them or not. I prepaid for numerous extras on a recent trip to Singapore (meals, seat selection) and o...

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7/21/2019 Francis Wong

✅ Trip Verified | Scoot is another budget airline which operates from Singapore, and is a competitor of Jetstar Asia. It's affiliated with Singapore Airlines. It pays to pay for board me first, which givers you priority check in to beat the long queue, as well as being amongst the first to board first, so that you may secure ov...

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7/19/2019 S Jin

✅ Trip Verified | As much as I like and enjoyed travelling with Scoot, this is my worst encounter with their call centre. I’ve been issued with 2 vouchers due to the refund of the seats that I purchased for the past flights. Firstly, I do not have the option to choose refund of cash or refund back to my credit card. Secondly, ...

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7/18/2019 SeatGuru User, Boeing 787-9 (789) seat 5K

Flew ScootBiz from SIN to SYD as other premium economy airlines were fully booked. The included meal was adequate and served at time of pax choosing. Otherwise, cabin crew basically ignored the ScootBiz section and every request needed a press of the call button. Seat when upright did not support my back and I reached SYD with a...

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7/10/2019 N Carney

✅ Trip Verified | Sydney to Berlin via Singapore. They denied me to fly and would not make any concession to rebook me, losing me not only their cheap flight but all the connecting travel. I have traveled twice to Europe in the last 16 months using my passport that was water damaged on a hike in New Zealand two years ago. No im...

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7/5/2019 J Lee

Not Verified | I booked my flight to Kuching from Singapore and this is not the first time I’ve flown with scoot. Don’t expect good service. We arrived at least 3 hrs early, asked if we could be moved to the front a little bit and got a front seat. Everything went well until they’ve decided to take that back and moved us 20 sea...

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7/3/2019 Kirk Riddell

✅ Trip Verified | I booked a ticket Bangkok to Singapore return at the same time from the Scoot website. As I normally do I checked the spelling of my name and the dates to make sure I hadn't made any mistakes and then paid by Visa. I checked to see which airport it flew from as there are 2 airports in Bangkok, most low cost ai...

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7/3/2019 Ting Qi Goh

✅ Trip Verified | Kansai to Singapore on 2nd July. If you like a great dose of uncertainty before you fly, then Scoot is the perfect airline for you! For a 19.35 flight, we found out our flight is delayed 1hr 40 mins! Before the gates open, we get another surprise delay again!

6/29/2019 T Koh

✅ Trip Verified | I have taken Scoot multiple times not because they are fantastic but due to the affordable cost. The staff were generally grumpy and unpleasant on both flights inbound and on the return. To sum it up: Scoot is the equivalent of Ryanair in Asia. I napped most of the outbound flight and did not eat or drink. My s...

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6/22/2019 G Wozlen

✅ Trip Verified | Singapore to Jakarta. Plane left and arrived on time. The bare-bones facilities were not much of an issue on this short flight, so unlike on long-haul, Scoot was fine for this journey.

6/22/2019 G Wozlen

✅ Trip Verified | Plane both left Berlin and arrived at Singapore over an hour late. As bare-bones a budget flight as they come. Seats thin, stiff and uncomfortable. No debit cards accepted on board so couldn't purchase anything. Not even shared monitors to show the plane's progress on such a long-distance flight. Even to watch...

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