Scoot

Fleet


Customer reviews

11/18/2018 Paris Sofos

✅ Trip Verified | Singapore to Athens. Lost my luggage, asked for more money to check me in and worst service ever. It's been already 5 days that I arrived and I'm still waiting for my luggage. I had 2 check in luggage, the first arrived one day later but still awaiting the second. When I went to check in at Singapore they made...

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11/16/2018 SeatGuru User, Boeing 787-8 (788) Layout 1 seat 9F

The bulkhead seats 9 D, E and F on the 787 have extra legroom which is charged for at A$39 for Melbourne/Singapore. The only practical route for passengers in the left aisle to use to visit the toilet is through row 9 which ends up by being a CORRIDOR. Scoot fail to recognise this which means you should reclassify these three se...

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11/16/2018 Pablo Alvarez

✅ Trip Verified | Tokyo to Singapore. We check with hand baggage and normal bag. They made us pay 7200¥ for check in because it was more than 10KG per person, so we needed to pay this money yes or yes at the counter or otherwise we could not fly. After all this, we go up to the plane. So small seats and uncomfortable, the plane...

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11/15/2018 L Chen

✅ Trip Verified | Osaka to Kuala Lumpur via Singapore. According to 2nd statement on https://www.flyscoot.com/en/customer-service-plan , I should be receiving my refund after 20 business day the latest, yet I received the refund email after 8 weeks had passed and I need to manually request the refund again via email, then I was...

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11/14/2018 T Sharham

✅ Trip Verified | Singapore to Sydney. Scoot should never be allowed to use the description Business to describe the front on the nose seats of their airline. This is clearly no higher than an economy X minus the included food and beverages and service. In fact, apart from some extra leg room and a larger seat, the rest is sub ...

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11/13/2018 Adrian Tan

✅ Trip Verified | Singapore to Bangkok. Our initial flight from BKK to SIN were also delayed. The problem with they delay was that they were not honest with how badly the flight would be delayed. For our flight from BKK to SIN, we were told that the delay would only be 30 minutes, but it ended up being a 1.5 hour delay. The plan...

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11/13/2018 Adrian Tan

✅ Trip Verified | Singapore to Bangkok. Our initial flight from BKK to SIN were also delayed. The problem with they delay was that they were not honest with how badly the flight would be delayed. For our flight from BKK to SIN, we were told that the delay would only be 30 minutes, but it ended up being a 1.5 hour delay. The plan...

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11/6/2018 Zach Purcell

✅ Trip Verified | Honolulu to Osaka. Terrible airplane that didn’t have WiFi or movie services working. Flight attendants rude and didn’t speak English very well. Have to pay for everything from water to food and it’s overpriced like you can’t believe. $20 for a frozen meal. Upon follow up and trying to contact customer servic...

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11/6/2018 Zach Purcell

✅ Trip Verified | Honolulu to Osaka. Terrible airplane that didn’t have WiFi or movie services working. Flight attendants rude and didn’t speak English very well. Have to pay for everything from water to food and it’s overpriced like you can’t believe. $20 for a frozen meal. Upon follow up and trying to contact customer servic...

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11/4/2018 Christopher Chong

Not Verified | Penang to Singapore. Really positive customer service experience. I was unable to fly due to medical grounds and the customer service representative was very professional and helpful. She guided me through a refund experience that would have been complicated at other airlines. Scoot made it easy and seamless. I w...

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11/4/2018 Christopher Chong

Not Verified | Penang to Singapore. Really positive customer service experience. I was unable to fly due to medical grounds and the customer service representative was very professional and helpful. She guided me through a refund experience that would have been complicated at other airlines. Scoot made it easy and seamless. I w...

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10/29/2018 S Warton

✅ Trip Verified | Gold Coast to Bangkok via Singapore. For a budget airfare getting you to destination and plenty of in air service with drinks and foods. You get what you pay for and that is fine. No heavy turbulence, aircraft in good shape take off and landing good. Managed to change my flight for another holiday and that wa...

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10/29/2018 S Warton

✅ Trip Verified | Gold Coast to Bangkok via Singapore. For a budget airfare getting you to destination and plenty of in air service with drinks and foods. You get what you pay for and that is fine. No heavy turbulence, aircraft in good shape take off and landing good. Managed to change my flight for another holiday and that wa...

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10/28/2018 D Stanner

✅ Trip Verified | Bangkok to Sydney via Singapore. Currently sitting at Changi with practically zero information on our overnight flight that was due to depart at midnight. We were advised very late of a 6 hour delay, flight not scheduled to depart until 0600. Surely the airline knew about such a significant delay before now. ...

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10/28/2018 D Stanner

✅ Trip Verified | Bangkok to Sydney via Singapore. Currently sitting at Changi with practically zero information on our overnight flight that was due to depart at midnight. We were advised very late of a 6 hour delay, flight not scheduled to depart until 0600. Surely the airline knew about such a significant delay before now. ...

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10/27/2018 Tatiana Kondratenko

✅ Trip Verified | Scoot lost our bag on the flight from Sydney to Berlin with a change in Singapore. When we landed in Berlin, our bag didn't reach the final destination. We reported to "Lost and Found" of Tegel Airport immediately. It's been 4 days and they still can't identify location of our bag. For your information: it's 1...

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10/27/2018 Tatiana Kondratenko

✅ Trip Verified | Scoot lost our bag on the flight from Sydney to Berlin with a change in Singapore. When we landed in Berlin, our bag didn't reach the final destination. We reported to "Lost and Found" of Tegel Airport immediately. It's been 4 days and they still can't identify location of our bag. For your information: it's 1...

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10/24/2018 Frederik Stamer

✅ Trip Verified | I was pleasently surprised by Scoot. I flew from Berlin to Phuket via Singapore. Especially on the long haul flight from TXL to SIN Scoot provides a good product when you consider their low fares. I was sceptical at first after reading some devastating reviews, but Scoot proved them wrong. The 787-8 aircraft th...

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10/24/2018 Frederik Stamer

✅ Trip Verified | I was pleasently surprised by Scoot. I flew from Berlin to Phuket via Singapore. Especially on the long haul flight from TXL to SIN Scoot provides a good product when you consider their low fares. I was sceptical at first after reading some devastating reviews, but Scoot proved them wrong. The 787-8 aircraft th...

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10/20/2018 Kim Seah

✅ Trip Verified | Singapore to Sydney. It is a good practice to always check the flight status online on the airport website regardless of which airlines you are flying with. It gives you the most recently updated flight details including any retimed instead of relying on the details provided in your booking reference. My fligh...

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