Storage shelves behind all 8 seats of Row 33 is noisy and disruptive for pax in those seats. 4 bassinet points behind the storage shelves ensure no peace with screeching babies on board. In contrast, there is space for only 1 bassinet in the latter part of the Economy section. Despite the perceived misalignment, there was no issue with the meal carts. This aircraft has a severe shortage of toilets in the PEY and EY sections (5 to be exact), and the sinks are always struggling to empty water.
It was a good flight with great inflight service. Staff very polite and overall service was brilliant.
✅ Trip Verified | Amsterdam to Singapore. Very good service and decent food for economy class. Air stewardesses were patient and provided great service even though I had a request nearly every hour for the first half of the 13 hour flight. I paid for an extra legroom seat and was disappointed to find that the charging points were located below the seat next to me. This is the seat that is 2nd from the exit row and next to the window. Better to sit right at the front.
The aircraft featured the new short-haul (i.e., intra-Asia) business class seats. To me, this was one of the worst business class seats I have experienced anywhere. The seat was very narrow, as has been noted before. The bed length also did not feel well-suited for tall people above 190 cm (6'2.5"). The foot well is rounded at the end, which takes further length away. I will avoid business class on SQ 787-10s until better seats are available.
✅ Trip Verified | I cannot believe that this flight was the exact opposite of my last flight on SIA, when I went to the Philippines to see my daughter. Absolutely dreadful. This was a typical 'red eye' flight, and I'm at least 90% sure that SIA had reduced the leg pitch on this aircraft. Granted, I am 194cms tall, and that does not help the situation at all, but still, there were a number of things that were wrong on this flight. There was a gent in front of me who decided that he wanted to recline his seat back into me to the full extent, during taxi - it was ignored by the cabin crew. And it stayed like this for the remainder of the flight to Perth. I was served a meal by cabin crew with my tray table firmly poking into my chest. Not a single word was said to this gentleman in front of me by staff. Thank God we landed in Perth on time, I felt like I had to unravel my body to get off the plane. The passenger in question was only asked to move his seat upright about ten minutes prior to landing at Perth airport. In fairness, prior to writing this, I had written an email of my concerns to the airline. I was met with a 'we don't care' kind of convoluted reply, probably from somebody who knows nothing about aircraft. I will be returning to Cebu to see my daughter at least two more times this year, but I will definitely not be flying SIA. I will revoke my KrisFlyer membership as well. I have flown budget airlines that are better than this. Buyer, beware! I would not recommend.
✅ Trip Verified | Singapore to Melbourne. Everything was as expected in terms of priority check in, priority baggage and seating, service food, etc. Staff seemed a bit jaded and the flight was 30 minutes late leaving and arriving.
Great airline, staff are the best in the business, food is flawless and great lounges. Plane is however old, flew to SIN on the latest Lufthansa A350 which has excellent IFE and seat controls. Singapore A380 in contrast is on the verge of being phased out and replaced with newer A350. Positive is this is the largest business class seat in the market with 30 inch wide seats, the sleep quality is unrivalled. Direct aisle access for every seat is a huge plus, you will never have anyone need to ask you to move or ask anyone else. Staff are the best in the business and you will want for nothing. Negatives, the seat is old, controls slow and IFE years out of date albeit the KRIS channel content is excellent. This seat will make you want to use one of their newer planes but it is nothing to complain about either!
✅ Trip Verified | Booked a business class flight from Singapore to Manila on a Boeing 787 expecting a lie-flat seat. Upon boarding, we were informed that there was an aircraft change to a very old A330 plane without lie-flat seats. Seat was very uncomfortable, not worth a business class ticket. Plane was probably a decade old or more. Inflight entertainment is likewise outdated, not even a touchscreen. Lobster thermidor was salty, rice and asparagus were overcooked. Do not book Singapore Airlines business class, not worth it.
✅ Trip Verified | My son and I flew Business class Singapore to Shanghai in April. The Business lounge in Changi is OK, but nothing to write home about. We ordered ' book the cook' option, one chicken Brest and one Steak dish. Upon boarding we were greeted by a very cheerful crew, the flight manager already knew my name without looking at any list. The seat was incredibly wide,but quite hard in my opinion. My tail bone tells me immediately, as I was injured in a ski accident, and I can't sit in a regular economy seat more than 2 hours. I was a bit disappointed, as Aeroflot Business seat from Moscow to Shanghai was much softer and pampering. After take off I went to the bathroom, and upon my return I found the satay dish awaiting me. I only enjoyed the chicken stick. Then no service for almost 45 min, without one cabin staff in sight .Slowly the magic and excitement were wearing off. Eventually one showed up and asked me if I didn't like it. I said I only liked the chicken and she offered me some more, nice gesture, but I declined. There were maybe 15 passengers in Business class,that I believe can fit 50-60 passengers. Not a tough flight for the crew. Then came a green salad, very average,and then my book the cook meal showed up, which was good. As I like to drink with my main meal, and my glass was almost empty, as it Lasted me through the salad and the Satay, it was time to refresh my glass,but not such offer. I buzzed the cabin crew,and asked for another glass of drink. I kept enjoying my meal awaiting my drink that never showed up. I buzzed the crew again,and this time the flight manager showed up, I asked to have my drink if possible with my meal not with the dessert. The Coke showed up in 5 seconds. Then came the dessert, a dish with Ice cream, no choices, and a Fruit basket, the most basic desert cart I ever saw. At that point I was already regretting the huge amount of money invested in trying to experience the top notch Business class. Then I wanted to rest,but the crew must turn your seat upside down, very weird idea,and even with the thin mattress ,it was far from a pampering bed.IF you feel like sitting down again,you have to call the F/A to flip it over to a seat..Personaly I prefer control of my lying situation, rather than calling the FA. No amenity kit distributed, but I heard that they pass by with a choice of amenities that you may find necessary for your trip - no such basket was offered. My 14 yo son told me after the meal that he still felt hungry. I called his flight attendant who seemed amused by my statement and said she will 'take care of him' - she brought him a small pack of nuts. So much for generosity. At Aeroflot, upon hearing that my son was still hungry (growing boy,) brought him a pasta casserole from Business class. Free WiFi to Business class was a great idea. We arrived in Shanghai wondering was that Singapore Airlines we heard so much about? We really felt disappointment. Nothing really bad, just a very very ordinary trip.
✅ Trip Verified | Copenhagen to Singapore. Best airline to travel especially for long haul flights. Good entertainment, good hospitality, nice selection of food, drinks and snacks. The Crew were very polite and full of smiles. I will definitely fly with Singapore Airlines again!
✅ Trip Verified | Shockingly rude staff, I had flown Singapore as a child with the fondest memories. Had paid double our tour group and opted for Singapore over a low cost Asian airlines. Totally regretted it - staff so rude to the children. Food awful. No drinks offered except one with meal. Total waste of thousands of dollars, our group had an outstanding experience with the low cost carrier.
✅ Trip Verified | Hanoi to Cape Town via Singapore. I was very dissapointed with the way things were handled on 3 March 2019 before the flight, I was unable to board my flight, I let Singapore Airlines know via email, also tried calling but was unable to get through. I had to wait until Monday for anyone to help me and then got charged for a new flight ($584) due to missing the flight the day prior, even though I had notified the airline 6 hours before flight that I was going to miss it due to my Visa approval not arriving on time. Having paid this amount along with penalties for missing my previous flight has left me in a difficult financial situation so I'm not impressed.
Traveled for points so it was fun to experience first class with SQ but not the 5 star I thought it wiuld be. Seats were quite firm and therefore not the best bed when it was time to sleep. Small reatrooms compared to other first class configurations...
Seat is much worse as other Premium Economy Seats at Singapore Airlines. I‘m 190 cm tall and I‘m not able to strech my legs as the seats do not have a lot of space below the seats. Also the Seat in front is much closer as for example in the A380. Too bad! Do not recommend to choose this flight.
✅ Trip Verified | Frankfurt to Singapore. I have flown a couple of times with Singapore Airlines in the last two years and every time it is been a perfect experience due the staff and service offered on the plane. I have not me such dedicated and hard-working attendants on any other airline than in Singapore Airlines, as well as the quality of the food offered on their business class flights. The same great experience, as always, was on my last flight. I was also very happy with the service at check-in that is perfectly smooth and efficient.
The tray table and personal tv are in the arm rest reducing seat width and making the arm rest immovable . There is no floor storage during take off and landing. Also the limited area between seat 56k and 56j near makes it impossible to move out of your seat. the only way to safely move out is to go in front of seat 55j which can be bothersome for that passenger.
✅ Trip Verified | Singapore to Hong Kong. Singapore Airlines is usually my family's airline choice because of the great service, seats and special assistance (I travel with a wheelchair with a Yamaha motor and battery). Checking in going to Hong Kong and leaving took a while due to the staff being unfamiliar with the chair. The check in staff going did not not pass information to the gate agent was asked the same questions again. When we landed in Hong Kong, the wheelchair had a bit of damage but was settled by the ground staff. Upon return, we were told to wait somewhere for the wheelchair but it turned out to be at baggage reclaim. Both flights were very good despite the issues on the ground which I wouldn't blame Singapore airlines for. The cabin pressure on the A350 was minimal compared to other aircraft. If you need special assistance traveling I would recommend flying on Singapore airlines.
The galley and lavatory aren't really an issue. For one, the aft galley is the main galley used by the crew for food prep while the fore galley is just used on takeoff and landing for crew seating and storage. The lavatory is in front of the galley by the flight deck, far enough from row 11 that it isn't an issue. Row 11, and specifically 11D & F, might be the best seats in business class as you get substantially more legroom than a standard business class seat.
This is a bad seat. The description is correct but omits to point out that the seat is aligned with the corridor for the premium, business and first class cabins. There economy layout of 3-3-3 changes to a 2-4-2 in front of this row and consequently you end up sitting with your feet in the corridor in front. All trollies, staff, passengers have to make a zig-zag around your seat to squeeze from economy to premium economy. I would assert that there is less legroom in this seat (and 49H) than there is in a normal seat because of this.
This is honestly the best seat I've had on any plane, on any airline. The bulkhead means you get acres of leg room and the seats are so wide and well appointed that I got a solid 8 hrs of sleep on a 14 hour flight from SFO to Hong Kong. I actually prefer SQ's fold-out bed vs. a seat that reclines to a flat position, as the fold-out bed feels much more stable and comfortable. On reclining seats (Qantas, United) I can feel the seat joints digging into my hip or bending my back at an awkward angle. The SQ fold-out bed feels more like a firm bed than an airplane seat you can sleep in.