Southwest Airlines


Customer reviews

10/6/2019 L Pulliam

Not Verified | Reno to Phoenix via Las Vegas returning PHX-RNO, Outbound both flights were spot on with departure. Ground staff great in Reno. We were a pound or two over on our luggage, but no problem. All check-in staff very friendly. Even TSA was accommodating when I forgot to remove my IPad from my backpack and had to get r...

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9/29/2019 Mark Ernest

Not Verified | Indianapolis to New Orleans. I have been a big supporter of Southwest in the past. I would drive the 2 hours instead of using the local airport, because of cost savings and a good flight. I flew in March with no issues, but this September was a different story. My flight to MSY was okay, but the return trip was a...

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9/27/2019 Bradley Butler

Not Verified | I used to love Southwest because of flight attendants being a pleasure that gave you peanuts. Last two flights to to get from Phoenix to Charleston staff had very poor attitudes to the point of being rude. To supposedly get a better seat we paid $50 for each of us (my wife and I) got a B position. 100 bucks waste...

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9/25/2019 Jerry McConville

Not Verified | Earlier this year we took a trip to New York and flew Southwest. On our return flight you cancelled the flight telling everyone there was lightning at LaGuardia and Southwest was not flying. You charged us $320 per ticket for a round trip. We should receive a 50% ($160) refund each for you not honoring your end o...

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9/23/2019 Amia McLemore

Not Verified | Chicago to St. Louis. I flew Southwest and it was absolutely terrible. The crew was rude and grumpy. One kept yelling at me to push my bookbag under the seat and it was as far as it could go because they ran out of overhead carry on storage room so they had to check everyone’s rolling carry-ons as checked bags. It...

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9/22/2019 J Kephart

Not Verified | Salt Lake City to Cleveland . I just booked my flight through Southwest then booked a rental car through their same portal after that I booked by hotel. Saved me $53! I thought I had done well for myself. They booked by rental car for an hour and 20 minutes after my landing but my hotel they booked for the next ...

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9/21/2019 C Martin

✅ Trip Verified | Flew Raleigh to Orlando return this past week on Boeing 737-700 aircraft. The inbound flight arrived 15 minutes early (and had 50 empty seats), while the outbound flight was full and on-time. Had no problems with the ground or plane crew in terms of service, the in-flight phone app entertainment worked fine, an...

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9/19/2019 Marcia Welsh

Not Verified | Philadelphia to Orlando. Delayed. Two hours. I can’t get home because it is a late flight and there is no ground transportation to my home. No compensation for hotel or travel. I will probably have to Uber for $130. They will not compensate for the shuttle service I cannot make it to because of the delay. The res...

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9/15/2019 W Allen

✅ Trip Verified | St. Louis to Sacramento via Los Angeles with Southwest Airlines. The seats were annoyingly uncomfortable, but otherwise the flight was smooth. The “Evolve” interior in the 737-700 looks dated compared to the “Heart” interior found on the 737-800 and Max 8. The flight attendants were nice as well.

9/15/2019 Jay Carnahan

Not Verified | First time on Southwest Airlines from Salt Lake to San Diego and I’ll never ever book a flight again. When I travel with my wife I want to sit next to her, not some random strangers. I fly a lot but never will again with this company. Employees were rude and said things slightly offensive during announcements.

9/14/2019 Caroline Grabowski

Not Verified | Orlando to Philadelphia. I was trying to get my elderly mother on a Southwest flight to Philadelphia so she would be safe from Hurricane Dorian which was headed towards Central Florida. Regulations did not allow me to help my mother get onto the airplane and into her seat. The Gate attendant was extremely helpful...

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9/14/2019 N Simpson

✅ Trip Verified | We had to fly from Phoenix to LAX where we had a connecting flight from LAX to London from there. Our Southwest plane was 40 min late and we were running short on being able to make our connection flight in LA. Southwest announced that they were offering early boarding and early exiting for the late flight for ...

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8/31/2019 K Mirson

✅ Trip Verified | Las Vegas to Orlando via Nashville. On August 22 flight #2421 was over 20 minutes late arriving in Las Vegas. This caused the flight to leave Las Vegas over 50 minutes late this jeopardizing our connection flight #1296 in Nashville. The flight attendants then said they will hold the plane in Nashville until we...

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8/30/2019 Christine Girouard

Not Verified | Columbus to Denver. I had a lot of anxiety about my trip. It was my first time taking my service dog on a plane. Every single staff member I encountered was friendly, professional and compassionate. Both flights and all 3 airports went smoothly. Truly appreciate the experience and will absolutely choose Southwest ...

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8/26/2019 Liam W, Boeing 737-800 (738) seat 1F

This seat depends on what kind of interior you get, and there's no way to tell what you're getting until you board. If it is the older "Evolve" interior, I find this seat has extra legroom, however, with the newer "Heart" interior, I found legroom to only be in line with the regular seats.

8/25/2019 S Muir

Not Verified | Original flight to Houston for first leg was canceled with no notice or explanation. Total trip was supposed to take 6 hours is now 14 hours. Rerouted to Dallas where most of passengers from Houston were on flight. I believe they cancelled the original flight to Houston to fill low passenger flight to Dallas. In ...

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8/23/2019 Brittany Schleicher

Not Verified | Salt Lake City to Denver. I was checking in and the woman at the counter (Nancy) gave the absolute best customer service I’ve had with any airline! She helped me with my bags and was just overall, a really kind person. She should be the face of the airline!

8/22/2019 Tanya Akel

✅ Trip Verified | On both flights from New York to Los Angeles and the return, Southwest cancelled one leg of the flight leaving me to spend the night in the airport on my own twice now in one month. Today I had to wait a full 28 hours to board the next flight. Never book with Southwest if you are not flying non-stop to your de...

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8/22/2019 L Villar

✅ Trip Verified | On this day, our flight was delayed due to storms. I am a copd patient who travels with oxygen. After a long day of traveling, I was running low on battery charge. The flight attendants went over and beyond what I needed to make me feel comfortable. And charged my batteries. The outlets at the airport are far a...

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8/20/2019 Mary Shireman

✅ Trip Verified | Chicago to Norfolk via Orlando. Yesterday I got on board my flight to ultimately take me to Norfolk. The weather in Chicago was lightning and thundering so the pilot wisely put us back at the gate after finding out that we would not be taking off for sometime. They allowed us to get off of the plane so that we...

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