Southwest Airlines


Customer reviews

8/20/2019 Patricia Garcia Summerville

✅ Trip Verified | I flew Puerto Vallarta to Houston, pilot tried to land twice and was a bad storm, he good decided to come to Austin and get some gas. I am always some stress about airplanes and I have been handling pretty good, when I saw we were over the airport in Houston and had to go up twice I starting very nervous, the ...

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8/19/2019 W Robinson

✅ Trip Verified | Milwaukee to Atlanta. My family and I were taking a vacation to St. Pete’s beach in Florida. Our flight from Milwaukee to Tampa Bay was at 6. We wanted to fly into Tampa and take a cab to the hotel where we would be staying. We could not fly directly to Tampa Bay so we had landed in Atlanta. Now that would’ve b...

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8/17/2019 Jacob Hickey

Not Verified | Dallas to Denver. The staff taking drinks to people was nice, but I watched him talk to co-workers while people are looking around at least twice. $300 each way so $600 is a waste if you don’t have beverages.

8/16/2019 C Hurley

✅ Trip Verified | Orlando to Milwaukee via Atlanta. Arriving to the airport from a business trip to be notified the flight was an hour delayed. Frustrating but understandable. Things can happen. A little over a hour later, received a text that the flight was canceled. Although it does text you new flights available, the process...

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8/13/2019 E Gan

✅ Trip Verified | Las Vegas to Oakland. Always a pleasure simple easy and on time. No problems no questions. Simple and clear pricing. Why is united so all over the place? Always trying to make you feel like a class.

8/12/2019 K Tenby

✅ Trip Verified | Chicago to Austin. I understand flight attendants have very minimal time to check through the plane before the next flight of people is being shoved on but I think after this flight that really needs to change. My 18 month old loves to pull out the magazine and info cards in the seat pockets and on this flight...

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8/11/2019 F Shaldon

✅ Trip Verified | Pittsburgh to San Diego via Chicago. Crew is rude, non caring. Probably the worst flight experience that I have had. Cabin of plane smells of mold/mildew. The boarding process is the worst. I will fly any other airline, but will not be using Southwest again due to how much i paid to be treated so rudely.

8/11/2019 B Kelly

Not Verified | Really disappointed in the service I received. I have TSA precheck but it notoriously does not show up on my boarding pass when I check in through the app. I saw an attendant when I arrived at the airport and was told there was nothing they could do to make the TSA precheck show up on my boarding pass. I’ve been ...

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8/10/2019 Brian Baumgartner

Not Verified | Fort Lauderdale to Atlanta via Las Vegas. Most uncomfortable plane in existence. Plane appeared to be newer but the seats were so uncomfortable that my back took 4 days to correct itself. Could hardly move after a nice relaxing vacation. Put a huge damper on my week long cruise vacation. Would rather drive across...

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8/8/2019 Denise Leathers

Not Verified | After 25 + years I am giving up on this airline. The free bag perk isn't even worth it any more. We flew out of Reno, Chicago, Denver, Newark and Phoenix, all within the past 2 months, & every flight was badly delayed, this last time causing US to pay for a hotel even though our whole trip was with them. To add i...

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8/7/2019 C Telles

Not Verified | Austin to San Diego. In February I flew with SWA from Denver to Austin. I arrived early at the airlines and was allowed to fly standby on an available flight. I explained this to the lady and she responded with, “we just don’t let random people on those seats, we would lose revenue” as she was holding my active d...

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8/6/2019 Ned Martinez

Not Verified | Our family flew on a direct flight from San Antonio to Orlando. SouthWest lost our luggage and claimed that it never left San Antonio. Southwest also admitted that they do not track passengers luggage. Sounds like a serous security issue to me, our luggage has been floating around San Antonio airport for a month ...

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8/4/2019 Ali Belhocine

Not Verified | I am extremely disappointed with this airline. First time and last time for me. What a poor experience. I was supposed to fly from Orange County to Oakland. 1 hour 30 min before the flight, I got a text to tell me that my flight was cancelled. They booked me a flight the next day. The worst part: My original fli...

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8/4/2019 Mohab Hamed

✅ Trip Verified | Reno to Phoenix. I would say Southwest is unreliable in terms of timing, especially out of Reno. Sometimes they are on time, but I can say without hesitation, there are other airlines who are more reliable in terms of timing. Also Southwest aircraft are not the cleanest (food on floor, dirt between seats, etc...

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7/29/2019 Richard Nguyen

Not Verified | Las Vegas to Long Beach. Terrible customer service, they assigned us the seats number, but when boarding, much to our surprise, some people already occupied our seats, when we requested to seat together they said we have to pay 30 dollars more per person, we are already paid close to 300 dollars for the one hour ...

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7/28/2019 Bradley Roth

✅ Trip Verified | Pittsburgh to Phoenix. I am not a fan of flying. However, I want to say how impressed I was with the flight staff on flight 1703 from Pitts to Phoenix. (July 23, 2019) They were super friendly, accomodating, humorous and in general, overall rock stars. As a contractor, I know how you never hear the good things...

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7/28/2019 S Sheila

✅ Trip Verified | Baltimore to Lousiville. A belt for the luggage broke so we sat on our plane for over 1 1/2 hours. Very inconvenient when you were supposed to get home by 9 pm and had to get up at 6 am for work the next day!

7/24/2019 Terry Mayou

Not Verified | Portland to St. Louis. I haven't always been a Southwest fan but I wasn't able to make a recent flight due to unforeseen events. The customer service was outstanding! Very compassionate customer service and I will be a dedicated Southwest customer moving forward.

7/23/2019 E Murphy

Not Verified | Baltimore to Fort Lauderdale. I have flown with this airline several times and have only come back for the low prices. The ground customer service is terrible. The people tell you different things, are often confused, and have a bad attitude. Both times i’ve flown southwest recently the plane has been overbooked ...

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7/19/2019 Jenn Young

Not Verified | Indianapolis to Denver. I spent a lot of money on 6 tickets to fly to Denver for my brothers wedding. When we checked our bags in the lady at the counter told us we could board as family due to having 2 of my 4 kids under the age of 6. When it came time time board with family boarding the lady at the gate was try...

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