Spirit Airlines


Customer reviews

9/8/2019 D Keale

✅ Trip Verified | Detroit to Baltimore. Our flight has been delayed over an hour with no clear solution. The original aircraft we were to fly on was taken to use for a different flight, leaving us with no aircraft. We've been told that they might find another aircraft, repair the aircraft that was for the other flight, or they ...

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9/8/2019 E Sallina

✅ Trip Verified | Atlanta to Detroit. Don’t fly with this airline. It’s the worst, would never recommend it. Everyone is very rude & unprofessional, flight attendants, gate people, everyone. Super slow boarding. Have to pay for carryon so you don’t really save money anyway.

9/8/2019 T Beale

✅ Trip Verified | Way too many hidden fees that you don’t know about until you arrive at the airport. I payed an additional $400 for my round trip ticket by the time it was all over. It was too late to book anywhere else because we wasn’t aware of all the hidden baggage and overweight charges until it was too late! There is no ...

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9/7/2019 Elizabeth Kinzii

Not Verified | I have used Spirit Airlines several times and I have always been disappointed, they will delay your flight for no reason, and if they delay it, they end up not having an available flight that you can board once you are delayed, they will give you a choice of either waiting more than 6 hrs or your refund back, mea...

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9/7/2019 Jesse Grammerstorf

Not Verified | Orlando to Asheville. Absolute worst experience of my life. Ruined my vacation, didn’t refund my money, lied to, no questions answered. Sat at the airport for 6 hours due to a “delay” then our flight got canceled and no one had any answers nor wanted to help the situation. One time out of the year I get to take a...

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9/5/2019 Gissel Rodriguez

Not Verified | Houston to Las Vegas. Arrived at the ticket both 50 minutes before flight departure, went to the kiosk just to get a message to talk to a customer service. I waited in like for 20 minutes while Spirit workers were talking amongst each other and laughing around. When I finally got to talk to someone I was told it ...

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9/5/2019 Joanna Collantes

✅ Trip Verified | I understand airlines have cancellations because of the weather, however today’s conditions are good after Dorian, and Ft Lauderdale airport is open. A friend of mine, traveling in the same flight spoke with Spirit 2 days ago and they told that the flight will be cancelled, however yesterday I came to the airpo...

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9/4/2019 Michaella Pietro

Not Verified | Absolutely awful customer service by Spirit. My flight was cancelled without any warning. I did not receive an email or text. When I mentioned that to the agent, she just said oh sorry. Instead, she should have offered to investigate the issue and follow up to ensure it does not happen again. I waited an hour and...

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9/3/2019 J Hawker

Not Verified | Columbus to Las Vegas. Rude staff, very unhelpful with check-in. Canceled 2 flights for the trip home, ended up getting a rental car and driving home from Las Vegas to Columbus Oh, a 27-hour drive, as we couldn’t get a return trip booked on a competitor airline to get back in time for work. Was Labor Day weekend. ...

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9/3/2019 J Smith

✅ Trip Verified | I did everything I was supposed to do. Checked in earlier, purchased quick security pass, paid for assigned window seats. Got to the gate a half hour before boarding. Everything said it was on time and ready to go. Even at the gate all looked good until the first officer decided not to show up. Don't know why a...

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9/2/2019 Rasit Ozdogru

✅ Trip Verified | Newark to Orlando. Worst and most unprofessional airline ever. They canceled our flight due to upcoming hurricane. They did not even inform us in advance, we found out at the airport while trying to check in. Airport was open, even next day, all the other airlines flights were active but only spirit airlines f...

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9/2/2019 Z Ashik

Not Verified | Atlanta to Los Angeles. Worst airline ever, they cancelled my back trip flight and gave me no option. Next available flight 2 days later. Very hard to get rep on phone, approximately 2 hour wait time. And what they say excuses only. Later they will cut the big portion of the paid price if they refund back.

9/1/2019 S Cooper

✅ Trip Verified | Detroit to New Orleans with Spirit Airlines. I won 5,000 miles while on the flight. When I tried to redeem the miles it gave me an error message saying these were already on someone else’s account. I tried to get the issue resolved via customer service and received no help at all. I then got an email stating my...

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9/1/2019 Shirley Mei

Not Verified | Worst airplane ever. The pilot didn’t show up at first and we were given keys to an inn overnight for a morning flight the next day and they were out of rooms so my friends family and my family shared a room with 1 bed making it extremely cramped. When asking for solutions the only option was to be sent back to t...

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9/1/2019 Joanna Shutt

Not Verified | Tampa to Baltimore. I was given a $50 Voucher to be used on a future flight due to my original flight being delayed 3 or more hours. When I went to use this $50 voucher to book a future flight, I was told it would not be able to be used. The agent explained that the voucher can only be used against base fares. Fo...

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8/30/2019 N Stanton

✅ Trip Verified | Orlando to Denver. I booked a flight for my boss fir tomorrow, purchased the insurance that they recommended to cover travel, they represent it as most airlines do, a way to turn it into a refundable ticket. Not Spirit, they mislead you and the insurance only covers flight changes that they make, cancellations...

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8/29/2019 R Bartell

✅ Trip Verified | Orlando to Kingston. Beside that I was charged $65 for a carry-on bag that I'm dragging in the plane, lifting and put over my head and taking back down myself is ridiculous even though the flight was not full and the over head bins had a lot of space because there was barely any people on the flight. And on to...

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8/28/2019 Jessica Henwood

✅ Trip Verified | Baltimore to Orlando. A few weeks after booking my flight, I found out that I was pregnant and my doctor advised against going to Florida with zika being a concern. I had to cancel my flight and trip to see my 95 year old grandfather, much to my disappointment. After submitting my doctors note, I was informed ...

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8/28/2019 Carmella Nielsen

✅ Trip Verified | Oakland to Detroit via Houston. Overall the flight was good but so unorganized as I assumed my bags were transferred over from one flight to another my mistake but the staff at the ticket counter lied saying my bags are on their way to be delivered and that was in fact a lie. The courier don’t deliver at night...

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8/27/2019 Jeff K, Airbus A320 (320) seat 1A

I've been telling friends for years that Spirit's Big Front seats are one of the best bargains in the airline business, which I say as an extremely frequent traveler who's flown on every domestic airline and nearly every major international one. Except for the unfortunate fact that they don't recline or come with complimentary m...

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