Sunwing Airlines

Fleet


Customer reviews

10/18/2018 P Hamell

✅ Trip Verified | Toronto to Varadero. I have travelled with Sunwing’s at least five times in the past. I will never fly with Sunwing Airlines again because they not only have the most delays, but they have poor customer service and cannot compensate for their poor services. I couldn’t check in to my flight on the return flight...

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9/13/2018 Evgheni Marusceac

Not Verified | Toronto to Varadero. Pretty much mediocre and careless service. I've used check-in app to get a good seat, since I'm almost 2 meters tall, so I picked seat at row 17 where emergency exit is, hoping to have extra space for legs, because picture indicates there is no seats before me. So, surprise, extra seat was mo...

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8/3/2018 B Horen

✅ Trip Verified | Booked WG 805 Toronto to Vancouver 23 July. Checked online before leaving for the airport, all OK. Went to check in an hour later, and found out flight was going to be late. Really late. They said, just under 4 hrs late - no doubt so they wouldn't be on the hook for anything. Sent us to the business office, wh...

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7/8/2018 Freya Chiu

Not Verified | My boyfriend and I were booked to go on an all-inclusive to Puerto Plata. The flight was originally scheduled to leave at 4.35pm and land at 8.40. The flight was initially delayed 3 hours to take off at 7.10pm. It is 7.15pm and we still have not taken off from YYZ. The wait time is unacceptable for a 4 hour fligh...

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6/30/2018 J Mahine

✅ Trip Verified | My sister and I booked a 4 day package from Montreal to Cancun which includes flight/all inclusive hotel with transport from and to the hotel. Due to an emergency, I had to fly a day later. I called Sunwing to ask if I can move my date by one day, they said no which I accepted; after all, it was unexpected. I ...

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6/24/2018 G Mealan

✅ Trip Verified | Vancouver to Varadero. The flight staff were amazing. I cant say enough about the way they handled the ignorant and disrespectful people that were on the flight back. They were mostly the same people if not all the same on the way back as on the way there but the way back they were rude, ignorant and just plai...

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6/18/2018 M Martin

✅ Trip Verified | Worst flight! This was my first time flying with Sunwing from Toronto to Vancouver and back. Both times we had about two hour delays. On my flight back to Toronto, we were informed that the flight was delayed because we were waiting on the crew members. The flight was delayed for two hours because the crew memb...

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6/15/2018 C Hachim

✅ Trip Verified | Vancouver to Toronto. Very bad service and not-polite customer service representatives. The flight is always delayed. It’s my third flight with this airline and it’s already been delayed by over an hour. I would not recommend this airline and would not use it again.

6/12/2018 F Andrews

✅ Trip Verified | Paid additional $60 for 2 adults and a child so we can sit together and in a row closest to door. As expected there's at least a 2 hour delay for this flight we are sitting on right now. Wasn't going to write a review about the delays because for the price we paid (compared to other airlines), the delay is fine...

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6/11/2018 Pavel Zomarev

✅ Trip Verified | Vancouver to Toronto. Great price, but you must accept a very likely 2-hour delay. Probably one hour sitting in the un-ventilated cabin waiting for delayed passengers. From Vancouver to Toronto I waited 2 hours. They announce no delay until the very last minute, so you will not have a chance to wait out in a c...

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6/8/2018 G Barasova

✅ Trip Verified | Halifax to Cayo Coco. The staff at the counter seated me, my 12-y.o. son and my husband all over the plane, claiming they do not have 3 seats in the same row. They then mentioned they have 3 Premium Economy in the same row but i have to pay. I was forced to pay $90 so that we could sit all together. Would you ...

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5/26/2018 C Mitchell

✅ Trip Verified | Booked an All Inclusive to Cayo Coco. Flight returning home was supposed to leave at 9:30am. When we arrived at the resort, the following morning we overheard someone complaining their Sunwing flight had been changed so we checked with the rep and our flight had been changed to 9:30 pm. We received NO communic...

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5/24/2018 J Raldano

✅ Trip Verified | Toronto to Cancun. We paid money based on a flight we liked and both times they changed it on us and they tell you there’s nothing you can do about it. We paid extra money to leave on a Monday since we were gaining a day. If we left on the Tuesday we would have saved approximately $500. When we booked our trip...

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5/23/2018 J Lonran

✅ Trip Verified | Toronto to Los Cabos. First time flying with Sunwing and I was surprisingly very impressed! Check in was flawless. I did the web check in 4 hours prior to departure for both flights and managed to get one of the first few rows each time. Both flights were on time (the return was even a bit early!) and our reso...

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5/14/2018 Derrick Mclellan

✅ Trip Verified | Varadero to St John. Arrived home today had an awesome vacation through sunwing package. Stayed at the starfish Varadero for what we payed it was well worth the trip. Both ways the flight was very good. We landed in a heavy downpour and we flew out in a heavy downpour and the pilot did a great job. I would lik...

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5/6/2018 Mark Braithwaite

✅ Trip Verified | Toronto to Orlando. Flight delayed for ten hours plus, approximately an hour before scheduled take off. Was told they had a crew shortage “no pilot” and the individual had called in the night before reported by a Sunwing employee. Thanks for the notice and transparency. Must be some organization when it put al...

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5/1/2018 Eva Nowak

✅ Trip Verified | I landed from a direct flight from Cuba to Toronto early morning on Sunday April 15 2018 during the time of the ice storm. At that time multiple flights were delayed and many passengers including me went home without our luggage. After one week my husband received his bag but no one called to let us know that i...

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4/28/2018 A Richards

✅ Trip Verified | Montego Bay to Toronto. Traveled hundreds of times. My last flight with Sunwing was by far the worst experience. Arrived in Toronto April 15. Today is April 27 and still no word on where my luggage is. The issues with mother nature is understandable, but the service since has been disgusting. This organization ...

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4/18/2018 H Read

✅ Trip Verified | As we were checking in for our return trip, Ixtapa to Edmonton via Calgary on Feb 15, 2018, the check-in lady at Ixtapa airport removed my husbands passport from a plastic protective cover, scanned it, and then put it all back together again. When we arrived in Edmonton and went to do our customs declarations...

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4/17/2018 Kerensa Rebello

✅ Trip Verified | Toronto to Varadero. Worst experience ever. Sunwing kept delaying our flight over 24 hours from Toronto to Cuba. Sat in the airport for 24 hours with no communication from ground staff. No managers on duty and the plane had a mechanical failure. They could not find a replacement plane in 24 hours. What a joke ...

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