Swoop

Fleet


Customer reviews

2/16/2019 Jill Styles

Not Verified | Edmonton to Las Vegas. Not going to fly with swoop ever again. Delayed flights and lack of communication. Plane is not comfortable at all, seat barely reclines, no leg room. How hard is it to give out water for free?? 3$ for a water is a joke. Flight attendants seemed like it was their first day on the job

2/16/2019 E Meaden

✅ Trip Verified | Abbotsford to Hamilton. Swoop has been my worst travel experience by far. They are consistently poor across the board. Flights delayed. I am currently sitting on the tarmac waiting for 15 minutes already at my final destination, we are an hour late and now the captain has informed us that it will be another 25...

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2/16/2019 R Hue

Not Verified | Edmonton to Hamilton. Simply horrible. I went to check-in online about 50 minutes before my flight, and got the message back that "Your flight has been cancelled; please call customer service or visit a desk agent". Thinking that meant that my flight was cancelled, I sat at a cafe in the airport and called custom...

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2/16/2019 Jill Styles

Not Verified | Edmonton to Las Vegas. Not going to fly with swoop ever again. Delayed flights and lack of communication. Plane is not comfortable at all, seat barely reclines, no leg room. How hard is it to give out water for free?? 3$ for a water is a joke. Flight attendants seemed like it was their first day on the job

2/14/2019 Kathryn Del Fante

✅ Trip Verified | Hamilton to Halifax. Flown with swoop for 4 flights. First 2 ok, however 3 out of my four flights have been delayed over an hour. First delay - Tampa to Hamilton - no flight crew! They were coming off of another flight -sure, fine, but tell us so we can at least go get something to eat! Especially since the me...

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2/14/2019 K Hartle

✅ Trip Verified | Swoop and WestJet, it's not me it's you and we have to break-up. Terrible experience flying in and out of Edmonton with delayed flights. Delayed 18 hours on Monday, flew home at 3am on Tuesday and to them, this was completely acceptable. Spoke to a customer service agent today regarding compensation and like u...

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2/14/2019 Kathryn Del Fante

✅ Trip Verified | Hamilton to Halifax. Flown with swoop for 4 flights. First 2 ok, however 3 out of my four flights have been delayed over an hour. First delay - Tampa to Hamilton - no flight crew! They were coming off of another flight -sure, fine, but tell us so we can at least go get something to eat! Especially since the me...

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2/14/2019 K Hartle

✅ Trip Verified | Swoop and WestJet, it's not me it's you and we have to break-up. Terrible experience flying in and out of Edmonton with delayed flights. Delayed 18 hours on Monday, flew home at 3am on Tuesday and to them, this was completely acceptable. Spoke to a customer service agent today regarding compensation and like u...

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2/13/2019 P Pasula

✅ Trip Verified | Hamilton to Abbotsford. Great flight, terrible weather, we were shocked plane was able to fly out. A short 40min delay then he took off, no issues at all. Great take off and landing, flight was very smooth. Service great, this is my 4th flight on swoop all have been great. Only issue was a weather delay flight...

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2/13/2019 P Pasula

✅ Trip Verified | Hamilton to Abbotsford. Great flight, terrible weather, we were shocked plane was able to fly out. A short 40min delay then he took off, no issues at all. Great take off and landing, flight was very smooth. Service great, this is my 4th flight on swoop all have been great. Only issue was a weather delay flight...

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2/12/2019 S Keale

✅ Trip Verified | Winnipeg to Edmonton, WO505 on 11th February. I am beyond disappointed in the service we received with Swoop. We have been delayed 4 times. 1 departing and an extreme amount getting home. This has been an extreme inconvenience. I will miss a family funeral and my husband is missing appointments that cannot be ...

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2/12/2019 S Keale

✅ Trip Verified | Winnipeg to Edmonton, WO505 on 11th February. I am beyond disappointed in the service we received with Swoop. We have been delayed 4 times. 1 departing and an extreme amount getting home. This has been an extreme inconvenience. I will miss a family funeral and my husband is missing appointments that cannot be ...

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2/11/2019 Sasha Yunick

Not Verified | We saw how cheap the flights were and decided to give Swoop a try. The flights may be cheap, but they charge an arm and a leg for every other little thing. On the day of our flight home from Vegas we didn't receive a check in email which was weird, so we called the airline, where they inform you that they're goin...

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2/11/2019 Sasha Yunick

Not Verified | We saw how cheap the flights were and decided to give Swoop a try. The flights may be cheap, but they charge an arm and a leg for every other little thing. On the day of our flight home from Vegas we didn't receive a check in email which was weird, so we called the airline, where they inform you that they're goin...

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2/11/2019 M Jeale

✅ Trip Verified | Puerto Vallarta to Vancouver. Swoop cancels my flight due to weather related reasons at Abbotsford airport in February 9. They are now trying fly us out on February 11. This will not provide compensation. So passengers are stuck with paying for additional accommodations and losing out on a day of work. This to...

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2/11/2019 M Jeale

✅ Trip Verified | Puerto Vallarta to Vancouver. Swoop cancels my flight due to weather related reasons at Abbotsford airport in February 9. They are now trying fly us out on February 11. This will not provide compensation. So passengers are stuck with paying for additional accommodations and losing out on a day of work. This to...

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2/10/2019 Travis Lowe

✅ Trip Verified | Abbotsford to Puerto Vallarta. I just had my first and last Swoop experience. We were booked to go to Puerto vallarta this morning and they postponed the flight three times then finally cancelled the flight at 5pm due to very high winds that we were ok with and completely understand this was beyond their contr...

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2/10/2019 K Smith

✅ Trip Verified | Zero customer service! Flight Hamilton-Abbotsford cancelled this morning "because of weather issues". Sounds weird because flight from Toronto Pearson to Vancouver was flying, I'm pretty sure that they were under capacity, it was much profitable for them to cancel this flight and put us into another one. I came...

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2/10/2019 Travis Lowe

✅ Trip Verified | Abbotsford to Puerto Vallarta. I just had my first and last Swoop experience. We were booked to go to Puerto vallarta this morning and they postponed the flight three times then finally cancelled the flight at 5pm due to very high winds that we were ok with and completely understand this was beyond their contr...

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2/10/2019 K Smith

✅ Trip Verified | Zero customer service! Flight Hamilton-Abbotsford cancelled this morning "because of weather issues". Sounds weird because flight from Toronto Pearson to Vancouver was flying, I'm pretty sure that they were under capacity, it was much profitable for them to cancel this flight and put us into another one. I came...

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