✅ Trip Verified | Cape Town to Porto via Luanda. Must have been the worst flight ever. On departure in Cape Town i had such a bad headache. At take off my seat fell down to the back and we not get it up at all. Customer behind me was so upset as I was on her lap. I reported it and all that I got was they will report it. Toilet not working on the plane and no Screens was working. No crew check safety belts. In Luanda you have to pay $7 to have a cigarette which is insane. On our return flight no screens working, my husband seat was broken and 2 toilets not working. Yes its much quicker flying with them but where is the safety on this flights. I have been trying to contact the airline but with no luck.
Not Verified | Johannesburg to Rio via Luanda. I traveled to Rio on TAAG airlines via Luanda 24/05-31/05. Had the worst experience of my life. The vegetarian meal was awful. My husband, who’s not vegetarian was also subjected to their awful meals. We were served rock hard rolls with jam. On such a long flight, no inflight entertainment was available. On my return flight the air hostess insisted that I place my small sling bag (A5 book size) in the overhead compartment. I’m a seasoned traveler and despite me letting her know that it was a small bag that I kept under the seat, she’d insisted. This was definitely my worst flight ever!
✅ Trip Verified | Johannesburg to Sao Paulo via Luanda. I just returned from a lovely holiday in Rio. Sadly I have to comment on the airline. I was really surprised to find the plane in such a bad state the armrests where broken the foot rests broken the pockets on the seat torn. It gets better on an 8.5 hour flight we were not given a vanity bag like other airlines do on an overnight flight. I did carry my own though. There was no inflight entertainment which was really bad on such a long trip. No alcoholic beverages besides beer and wine was served of inferior quality. The air hostess did not understand English! Worst flights ever. Will definitely not use this airline or recommend it.
Not Verified | Johannesburg to Luanda. My initial scans of reviews made me comfortable to fly with Angolan airlines. However, two weeks before our flight there were some horrific reports and reviews. All these fears were allayed on our first leg of our journey from Johannesburg to Luanda. What surprised me was the leg room space. Flight attendants were friendly and toilets were clean. Food was very satisfactory. Compliments to the pilots, all take offs and landings were smooth. Yes we would travel TAAG Angola Airlines again.
Excellent seat. Ample leg space!
What a relief after KLM's sardine tin. 3-3-3 configuration is wonderful. No more fighting shoulders with neighbours or hips against your shoulder of passing broad hipped stewardesses all night long. Really good leg space.
Rows 15 & 31 are great, tons of legroom as their is the flight attendant jump seat facing you. Note that for arrival in Luanda, economy is unloaded out the back of the airplane, so select a seat towards the back to be one of the first off the plane.
Overall a great experience except for entertainment. Sound on screen did not work and meal was only a fish stew which was actually tasty
✅ Trip Verified | Cape Town to Luanda. It's a shame to see new, well-spaced between seats airplanes being treated so badly and so poorly maintained. The staff are rude and the movies in the entertainment system are the same since 2014. On this flight the entertainment system did not work and despite complaints the staff did not even restart the system. I only travel with them because there is no alternative from Luanda.
✅ Trip Verified | Cape Town to Luanda. TAAG improved dramatically under sponsorship from Emirates but all that is gone. The issues start even before you get on the flight. I have been trying for over 4 weeks to get my name corrected on the ticket I paid for. They booked me under my suffix Jr. and even though they have promised to fix this maybe 5 times now they do not. They have offered to book me on another flight or even for more money but not just change my name. I will always choose another airlines going forward. This airline is truly sad.
Comfortable seat. Airplane was clean although some signals of decay. The worst breakfast I ever seen in a flight.
Very goid seat.good legspace.
What a pleasant surprise to fly with TAAG, after reading mostly bad reviews. I checked in online 36 hours before the flight. Boarding went fine. Flight attendants were polite (though not overly friendly). I sat at the emergency exit during the first leg of my flight and had huge leg room. Note that it is colder there, so be prepared. Also, no window aligned with the seat, but a tiny window in the emergency exit's door, gave me a bit of a view when I stretched forward. The blanket supplied is thin but warm. My seat was in the first row after business class and I was served (first in economy)a warm meal with the option of fish or chicken. I had chicken which was tasty and looked good too. The tray and TV comes out of the arm rest, but that's no problem. TV control did not work but no problem, as it is a touch screen. Not as many movie options, but really enough to choose from. USB charging port was broken though. Flights attendants were really polite and had no problem when I asked for another bottle of water, even when leaving the aeroplane after landing. The second leg of my flight was just as good in row 22. There was only a fish however, but also good and tasty. More than enough leg room (I am 1.68m tall) and good recline. Both flights were a pleasure. Luanda airport is better than I expected. More thorough security check than OR Tambo and be prepared to open your hand luggage and have it jostled around a bit. No aircon in the waiting area, so really hot, even at 9pm (May) Keep your eye on the TV screen to see when you have to start boarding, as all announcements are in Portuguese. Buses took us to and from the aeroplanes and boarding also went smooth. Quite a long que at Porto airport, so try and get off the plane as quickly as possible, to avid waiting too long. All in all a very good experience and will fly TAAG again without any hesitation.
This plane just have one emergency row.
✅ Trip Verified | Rio de Janeiro to Johannesburg via Luanda. We chose TAAG for its really low price. The flight itself didn't have problems but cabin staff was arrogant. The seats were the most comfortable economy seats I've ever seen. Lots of room for your legs and they reclined more than other airlines. The food was okay, we were served 3 times from GIG to JNB. The inflight entertainment was okay, but in many seats the system or the screen was broken. The biggest issue onboard was the air conditioner. There is no individual air vent. So in the beginning of the flights it was really hot, and then it got progressively colder, until you could barely stand it. The blanket was enough for me, but you should have a coat handy. The ground service was mostly okay, except during our layover in Luanda: we boarded and they took us on a bus to the plane. There we waited for 15 minutes with the doors of the bus closed. Then they took us back to the boarding gate in the airport. Nobody ever told us what was happening or what went wrong. The flight got delayed 20 minutes. Not a big problem, but they should tell you what is happening.
✅ Trip Verified | Johannesburg to Porto via Luanda with TAAG Angola Airlines. Faulty seats all over buisness class on all the flights, did not allow me to adjust the seat at all, the seat next to mine the footrail was in the open position and would not go back. The funny thing is that the staff knew about these issues, faulty seats in business class, let me get comfortable and only after I complained did they say that they were aware and I must look for another seat - I tried another 2 seats with no luck but on the third attempt was lucky. Seat was good, but then the TV & inflight entertainment was not working. The magazines were from the previous months, all in a terrible state, some seats had the magazines other seats no magazines at all. At the lounge in Luanda in dialogue with other buisness class passengers they expressed similar issues. I am a frequent traveler and must say this has been one of my worst trips ever. It's a real pity that no maintenance seems to get done on these planes.
✅ Trip Verified | Luanda to São Paulo. Faulty seat, did not allow me to adjust the seat at all! The worst issue is that the staff knew about various (at least 3) faulty seats in business class. The staff avoided my request to try to resolve and offered no solution as business class was full. I had booked a family of 5 passengers all on business class and to say that this ruined my holiday is an understatement. First class was 90% empty, but no offer at all was entertained. I am a frequent traveler and must say this has been my worst trip ever, stayed awake throughout the night and no apology received at all.
Very comfortable Aircraft (fairly new) however the service was below average compared to competitors. The crew were polite, but rather unfriendly and disappeared after serving dinner only to reappear hours later to serve breakfast. Almost a case of “ we do not like doing this work but we have been forced to” ??? Price of ticket very competitive. I would recommend this Airline company and flight.
✅ Verified Review | Cape Town to Porto return via Luanda. Of the four flights we were on this airline for our trip from Cape Town to Porto, the in-flight entertainment was broken on three. The staff could hardly speak or understand English. The ambient temperature was either too hot on one flight or too cold on another. On-board catering took excruciatingly long to get going. Overall, a low standard airline. A huge pity because if the airline realised the potentially huge market they have on this route, they'd improve their standards without question.
✅ Verified Review | I have flown many times on the Cape Town to Lisbon route via Taag over the last year and have been more than satisfied with the airline. The 3-3-3 seating offers significantly more space than the airlines with a 3-4-3 configuration and the stopover in Luanda breaks the monotony of the long flight to Europe. Disembarking to a bus in Luanda lets you appreciate the scale of the B777, if you are interested in aircraft this will be a highlight. Luanda airport is not a great place, very expensive drinks and food, not much to do, but on the positive side it seems to be much cleaner than before (please keep that up). The 7 hour flight to Lisbon goes quickly and I slept through most of it, so the limited range of movies did not bother me. Food is fine for economy, its actually quite tasty and the presentation has improved a lot, the red wine was a very pleasant Portuguese wine from the Douro valley. The hosts and hostesses got their job done efficiently and pleasantly, though one host from Cape Town to Luanda clearly was not there out of love. All in all, no one will ever rave about an economy flight but this is one of the best and most comfortable ways to get to Europe from South Africa and while it seems that the Emirates management has stopped (Since June 2017) it has not affected the service.