Thai Airways


Customer reviews

6/26/2019 Abdallah E, Airbus A330-300 (333) Layout 1 seat 33A

Limited leg space due to big In-Flight Entertainment box being located under the seat right in front.

6/23/2019 Abdallah E, Boeing 777-300 (773) seat 35D

There is limited legroom due to the IFE box under the front seat. Impossible to stretch legs.

6/22/2019 L patraporn

✅ Trip Verified | Bangkok to Osaka . There was an aircraft change from an A350 to a B777-300ER, so I was slightly disappointed. Check in at 4:45 am meant only one star gold counter was open, and a line soon formed. The royal silk lounge at concourse E was adequate but felt slightly crammed. Priority boarding was honoured and I ...

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6/4/2019 A Warden

✅ Trip Verified | Perth to Kathmandu via Bangkok. I was traveling with an extra 20kg of luggage. Thai Airways charged me $55 / kg of extra baggage on my way to Nepal. How is this legal? I was stuck at the checkout counter, trying to figure out if it was cheaper to book a new flight on Singapore Air 2 hours before departure. I a...

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6/2/2019 P Lauter

✅ Trip Verified | Manila to Oslo via Bangkok. was stuck on the tarmac in Manila for 2.5 hours without information from the captain. Finally get to Bangkok to see my connecting flight to Oslo has left. Thai schedules me on a new flight 24 hours later. I'm told to go to an hotel paid by Thai. I decide I want to take an earlyer fl...

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6/1/2019 L Hanglesh

✅ Trip Verified | Delhi to Sydney via Bangkok. I liked Thai Airways and it took less time to go to Bangkok and Sydney. Entertainment section was good as well.

5/26/2019 W Charinao

✅ Trip Verified | Bangkok to Tokyo Haneda. This is my favourite Airline. Onboard catering is good. Seat pitch is 34 inch and seat width is 18 inch (seat very comfort). Cabin crew is very good. inflight entertainment is have to much of movie and to much of music. I recommend Thai Airways.

5/25/2019 J Reith

✅ Trip Verified | Bangkok to Munich. Worst experience ever. Flight was 43 mins late, so disappointing and frustrating. At the checkin I asked for a seat at the emergency exit, they told me to ask the staff at the gate. I did that, they said it was too late now, they have already given those seats to other people. I checked in 6...

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5/23/2019 Graham Cherry

✅ Trip Verified | Auckland to Bangkok. Not a Thai smile in sight on our recent business class flight Auckland to Bangkok and a very poor and disorganised service experience. The whole trip was quite stressful The failure of crew to help one passenger find a correct seat - too busy chatting. Hot towels distributed twice before ...

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5/19/2019 Christoph N, Boeing 787-8 (788) seat 36D

Having flown the Thai A350 and B788 within a couple of weeks I can compare those two pretty good. The comments for the A350 here are quite positive while for the B788 negative. I can't fully agree on the negative comments because both times the seats felt similar. I was expecting the worst when going on a BKK-VIE flight with the...

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5/19/2019 Graham Taylor Burge, Airbus A380-800 (388) seat 78K

This is an economy seat but on the upper deck and it is great. In a bank of only 2 seats and aircrew jumpseat behind so no issues reclining or with people pulling on your seat. Very quiet and exclusive economy cabin. Pre-ordered vegetarian food Thai food was great and service very good. I pushed button to ask for water and cabin...

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5/14/2019 S Gatiris

✅ Trip Verified | Bangkok to Phuket. A very good option for a 1 hour journey. They used a 20 year old Boeing 777 with old style business class which is fine for a 1 hr trip though my seat was struggling to move and adjust whilst seated on it. The lounge at BKK domestic is very decent and so was the food on board.

5/7/2019 Thisura de Silva

✅ Trip Verified | Colombo to Chengdu via Bangkok. The airplane was an A330 and it was a bit old. But because the journey was short it wasn’t a problem. The timing of the flight was perfect and the crew was amazing. Will recommend this airlines to a friend gladly.

5/6/2019 Elena Wilksch, Airbus A330-300 (333) Layout 1 seat 49A

Pleasantly surprised. Felt is was more comfortable than Singapore Airlines. We will probably select same seats on return flight.

5/2/2019 Mark Withers

Not Verified | Bangkok to Melbourne. Terrific staff, delightful experience, highly recommended. IFE excellent, Food excellent, clean lavatories, Only slightly more expensive than Jetstar worth every cent. Every bit as good as Cathay Pacific and Singapore Airlines. Keep up the brilliant work, thank you.

5/2/2019 Pam Brewster

Not Verified | London to Hanoi via Bangkok. Everything about the flight was fine except one thing. We flew at noon, were served food and a drink quite quickly, all good. Unfortunately, as soon as trays were cleared we were told to close window blinds and lights were turned off. It was lunchtime! This is unacceptable. For the ne...

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4/30/2019 Bobby Giannakopoulos

✅ Trip Verified | I took a flight Krabi to Shanghai, connecting to Bangkok-Suvarnabhumi airport. The aircraft from Krabi to Bangkok was an A330 and the aircraft for the Shanghai leg was an A350. The aircrafts were in a good condition. I enjoyed the Airbus A350 because the cabin was quieter during take off. The Check in was fine...

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4/29/2019 Andrew Gordon

✅ Trip Verified | Bangkok to London. I have flown Thai many times over the past 26 years and although the inflight entertainment has improved considerably the rest of the service gets worse. The cabin was so hot when we were boarding people were fanning themselves with anything they could find. It didn't get better after take o...

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4/29/2019 K Patapng

✅ Trip Verified | Thai uses a 1-2-1 configuration in business class on this aircraft. The price of a paid ticket on this route was about $700, and I paid 27,500 miles plus $100 in taxes. I specifically chose flights which were on their long-haul aircraft. The check in was fast, and with their gold members, Thai ask if we are sa...

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4/24/2019 Suhail Kazim

✅ Trip Verified | Bangkok to Dubai. The pre departure facility for Thai Airways is very good as you have an exclusive check in area with its own security and immigration which is excellent. The escalator takes you directly into the lounge and business class passengers have a fee 30 minute spa session which is again excellent an...

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