Thai Smile Airways

Customer reviews

9/25/2019 Willy Fischer

✅ Trip Verified | Thai Smile Airline, Khon Kaen to Bangkok, economy class, September 2019. Overall a very pleasant experience, better than its low-cost competitors, but the with the same competitive price. Waiting area prior to boarding with AC, coffee and snacks. Airline Crew welcoming and helpfull. Recent A 310, cabin and sea...

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9/17/2019 C Kanasant

✅ Trip Verified | Bangkok to Phnom Penh. The plane was old. No personal TV, so zero entertainment. The service was minimal. Cabin crew rushed through everything. One cabin crew didn't even wait for me to take a sugar for my tea.

8/23/2019 R Wong

✅ Trip Verified | Thai Smile is miles ahead of its competition in the Low Cost business model. This was my second flight experience with them and it was as enjoyable as it was the first time. Thai Smile operates an all Airbus A320-200 fleet. This flight was operated by HS-TXK an aircraft that operated it's first flight on Novemb...

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8/4/2019 Marton Thomka

Not Verified | Bangkok to Ubon Ratchathani. The airplane looked new and was clean. The cabin staff was nice and friendly and for the fifty minutes journey they gave us drinks abd snacks, and there was some IFE screens also. No delay, no lost bags and the price was the same as low cost aielines.

6/29/2019 T Koh

✅ Trip Verified | Udon Thani to Bangkok. I have flown Thai Smile numerous times on this route with no issues at all. The staff for this flight were friendly as always and did two soft drink/juice refills on a short 1 hour puddle jump to Bangkok. Toilets are clean and they serve coffee/tea unless its bumpy. Had an ice cream treat...

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4/27/2019 L Pearson

✅ Trip Verified | We have been flying the Bangkok to Ubon Ratchathani route with Thai Smile Airways since 2013. Before that, the route was operated by Thai Airways, who we flew the route with from 2000 to 2012. These days Thai Smile must compete with 3 other local budget carriers. Competition is fierce. Despite that, we had a p...

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3/25/2019 Ladislav Habart

✅ Trip Verified | Bangkok to Chiang Mai. I have been flying with Thai Smile for a long time and nothing changed this time. We had a departure time change but I still enjoyed it. Great efficient service, flexible and friendly staff. if you are looking for reliable short haul service, Thai Smile is great choice. Maybe the sandwic...

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3/23/2019 G Eichele

✅ Trip Verified | Bangkok to Jaipur. Extremely unpleasant late night flight. Delayed about half an hour pushing back from the gate in BKK. Announcement was made that it was due to loading a “cargo item” and claimed the delay would only be ten minutes. Food looked pretty unappealing so I did not accept it. Most of the flight att...

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2/27/2019 J Wearen

✅ Trip Verified | Bangkok to Chiang Rai. Thai Smile started as a budget offshoot of Thai Air, but has become a mess. Staff seem angry (unusual in Thailand), service was poor, food and drinks non-existent. Worst of all, you often do not have much choice but to fly them. And for the terrible experience, you can't earn any miles....

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2/21/2019 Thomas van Woerkom

✅ Trip Verified | Ubon Ratchathani to Bangkok. Booked this flight a few months in advance, but was about a month in advance rescheduled to a later time (by about 90 minutes later). While I would have liked to arrive earlier on the time I booked, it had fortunately no consequences for me. The flight attendants were very friendly...

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1/25/2019 Aiyaphol Kemapuckpong

✅ Trip Verified | Generally, I prefer to fly on Thai Airways within Thailand, this is due to the fact that they use larger aircraft (widebodies) even on domestic routes. I flew Thai Airways up to Chiang Mai, but due to schedule requirements I needed the first flight to Bangkok so I chose Thai Smile who are fully owned by Thai Ai...

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1/7/2019 Anthony Murphy

✅ Trip Verified | Kuala Lumpur to Shanghai via Bangkok. Absolutely appalling service. Flight way delayed for somewhat reason and I had to miss my connecting. Not only did Thai didn’t want to put me on another available flight, they forced me to accept a midnight flight and wait for 12 hours for it. I was put in what I believe t...

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12/14/2018 L Kan

✅ Trip Verified | Bangkok to Mumbai. One of the worst customer service encountered. I left a small baggage onboard the flight and I called to ask if I could get the baggage from the airport I arrived in. They said yes and I went there to collect it and it was not there. Umpteen calls and they told me that it was now in Bangkok ...

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10/3/2018 Hockgee Lim

✅ Trip Verified | I flew from Penang to Bangkok on 26 sept 2018 for a golf trip. Upon arrival at Bangkok airport I realised that I have lost my wallet on the plane. My tour leader quickly helped me to contact Thai airways office for lost and found to locate my wallet. With the help of Thai airways Malaysia KLIA office, we manag...

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6/11/2018 Thomas Bruecklmeier

✅ Trip Verified | Bangkok to Yangon. I booked my flight via Thai Airways Website and received a Thai Airways ticket and flight number. As I took this flight already several times (back then operated by Thai airways itself) I did not check about the flight operator. I only found out that the flight will be operated by Thai Smile,...

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5/24/2018 B Edwards

✅ Trip Verified | I have flown Thai Smile many times and have had a generally positive experience until today. I had a flight booked for the 6PM flight on Thai Smile from Bangkok to Ubon and attempted to change my flight to get back to Ubon on the earlier 2PM flight. I knew there might be a small rebooking fee. But I didn't real...

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4/15/2018 T Glenn

✅ Trip Verified | Bangkok to Udon Thani. My whole family flew from Bangkok to Udon Thani on separate flights. My eldest son had his return flight cancelled (with no notice to him) and put him on a later flight. As he had a connecting flight to Vietnam he was forced to cut short his holiday one day and the cost of a hotel one ni...

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3/31/2018 Michel Perrin

✅ Trip Verified | A branch of Thai Airways. Unfortunately no web check-in was available, and therefore a long line at Airport. They do not accept Star Alliance status and privileges, which is very weird. On the other hand, much more pleasant ground and flying attendants, better food than on Thai, a larger choice of drinks, and a...

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3/14/2018 Steven Harding

✅ Trip Verified | Flew Thai Smile Airways. Saturday morning equates to many people wishing to leave Chiang Mai to Bangkok and beyond, including my own flight. Check-in a little chaotic but well managed with a number of staff on hand to deal with issues as they arose. No impact on departure which was 10 minutes ahead of schedule,...

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3/7/2018 D Webb

✅ Trip Verified | Bangkok to Phuket. The price of this flight was excellen , so my expectations weren’t too high. The aircraft was spotless, seats comfortable. I managed to have a spare seat in the middle, was happy I didn’t book their premium economy product the only difference being you get the middle seat free and an upgrade...

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