Transaero Airlines

Customer reviews

10/20/2015 Rata Chaipatikul

Transaero Airlines flight has been cancelled in last minute. I have booked round trip, and got cancelled both trip from Moscow to Istanbul and Istanbul to Moscow. Never experienced this problem before. All my plan have to change and cancel.

9/5/2015 Noyah Einav

The only good thing about Transaero Airlines is that seats are comfortable and the price is competitive. There was no IFE, and Moscow-Phuket is 11 hours. The food was terrible, there is no alcohol allowed on the flights, you can't even pay for it! There's water, Sprite and juice. Cabin service is efficient at best, but do not ex...

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9/1/2015 Jean-Philippe Facon

Flight from Milan to Moscow was delayed more than 6 hours with no explanation (already it was 2 hours on the way in). Arrival in Moscow by night around 5am instead of expected 10.30pm the day before, with all the associated problems. Complete absence of simple customer care and compensation. Bad behaviour of ground Transaero sta...

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8/31/2015 Sudhir Jain

Food is horrible. Served the same rice in breakfast and lunch. Soft drinks are served without ice. No alcoholic drinks served in economy class with or without payment. Flight delays without any reason. No compensation for delay even if it is more than 5-6 hours. In-Flight entertainment in Russian language.

8/23/2015 Isabel Pomelek

Our flight from VIE-Delhi was alright. An immense 15 hrs waiting time for the connecting flight though. Service is minimal, food is minimalistic. Our flight back from Delhi was actually ok. The AC seems extreme, the food was more in quantity but less in quality. Our 10 hrs for the connecting flight back to Vienna turned out to b...

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8/14/2015 Haji Murat

A long check in line at Domodedovo airport in Moscow. Flight was delayed for 3 hours while the plane B767 was repaired. Inside the plane was a small distance between the seats. The ticket price was very cheap so I cannot complain. Food service was only water with cookies and there was no entertainment system.

6/1/2015 Yevheniy Kahanovych

I was on a short hop from Kiev to Moscow. They called it discount class flight. The price tag was well over what Aeroflot and other legacy carriers asked but I needed to be late night at Domodedovo so bought it. The check in was polite but was informed about recent hand baggage rules change: they demanded to pack my backpack int...

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5/27/2015 S Rose

Jan 2015. From TLV-VKO-ALA / TSE-VKO-TLV. All flights on B737-800 but the last flight to TLV onboard B767-300. Food is really pathetic I'm usually not picky with airline food but this time all 4 segments were awful in quantity and quality. Flight attendant mostly nice and accommodating. The flight from VKO to ALA was on a brand ...

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4/4/2015 Adrian Dole

I flew from FCO to VKO and back. The plane was a relatively new 737-800. Seats had a surprising amount of legroom. Both flights were on time but one of them used a bus instead of a jetway. No IFE but the flight was 3.5 hours so it wasn't a problem. Food was decent. Both flights were on time.

3/9/2015 Palavalli Nithin

PEK-VKO-TLV-VKO-PEK flew with a premium economy seat. Online check-in was a bit painful due to age old software but the airline staff at the counter were excellent to resolve the issue and made a smooth check-in for us and offered an emergency exit seat. I knew before hand about the poor in-flight entertainment so I carried an i...

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2/18/2015 Tiana JU

LAX to VKO and back in premium economy class. No inflight entertainment (unless you are willing to pay $40-50 for portable player) and no duty free shopping. Water is not served often only two time during 11 hr flight. Restrooms were gross. The flight from Moscow was even worse. The check-in line was insane since it was the chec...

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1/19/2015 S Paice

LHR-VKO-LHR. Outbound delayed for over 3 hours next to no information given as to why. On board truly miserable service the 'food' was almost tossed out and accompanied by soft drinks only. After clearing the food no further sign of the crew until landing. Return leg was an almost empty plane but service still at best robotic wi...

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1/19/2015 J Bolingbroke

Was sold a premium economy seat for the first leg of my journey (Beijing to Moscow) but when boarding noticed that I had been allocated an economy seat. After enquiring with one of the stewards was told that there are no premium economy seats on that flight.

10/28/2014 N Morison

16.10.2014 Yekaterinburg to Bangkok. Our flight was scheduled at 0.40 AM in the morning and it was delayed to 1.20 AM due to late arrival of airplane from Bangkok. We found seats very tight my husband is 1.80m tall and he struggled to move. Impossible to stretch his legs at all. Food was alright nothing spectacular. Cabin staff ...

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9/1/2014 Cary Morrow

I have flown for over 50 years and have been to more than 60 countries this is the worst airline I have ever flown on. The gate attendant asked us to give up our seats (window aisle and aisle seats) for a family wanting to sit together and if we did they would upgrade us. To our surprise our new seats were in the middle of the m...

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7/13/2014 Huehmer Alexander

My LH flight VKO-FRA (continuing to VIE) was cancelled and so I was rebooked on Transaero on a direct flight to VIE. Had low expectations but was totally caught by surprise when I entered the pretty new 737-800: Their C-class is a real C-class with 2-2 seat configuration perfect seat pitch lunch menu and utmost pleasant and frie...

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5/5/2014 J Siroky

I booked a flight LED-DME-PKC and back. When I arrived to the airport there was a huge lane and I almost missed my flight as check-in was as fast as 1 person per 15 minutes and the staff was unfriendly and was not speaking English at all. During the first flight one cracker and that's it staff unfriendly as well. Transfer on DME...

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4/21/2014 J Thomas

Prior to this trip I had only ever used Aeroflot or Korean Air to reach Vladivostok from the USA and vice versa. As this trip was university-related and was paid for by my Russian university they naturally bought the cheapest tickets possible-Transaero. The trip from Vladivostok to Moscow was on a relatively new 777 with good pe...

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3/10/2014 C Mayr

St Petersburg-Moscow DME on board of a B733. Flight left and arrived on time. Cabin was clean and in good condition. FA's did their job but as usual in Russia don't expect a smile. Got tea and a cookie but what would you expect on a one hour flight. Overall Transaero is a reasonable Airline in my opinion and I would fly them aga...

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12/21/2013 A Pivovar

Flights from St Petersburg to Moscow are now from the Pulkovo New Terminal. Comfort Lounge (business lounge not available) is awful. It's worse than regular space. No food no beverages (only water and coca cola). Dirty chairs only instant coffee.