✅ Trip Verified | Tashkent to Istanbul. A poor experience with Turkish Airlines. The guy who seemed to be the cabin chief was acting in a very extremely rude way towards the passengers, almost yelling at them, mostly hurrying people to sit down quickly. Very unprofessional. The tightest space for seating I experienced, apart from a low cost carrier in Indonesia. A mess with luggage, clearly too many volumes allowed onboard.
✅ Trip Verified | Istanbul to Prague. The crew was very polite. Wide seats, good entertainment and I like the safety video. I had a morning flight so they served breakfast. Food was on point and delicious. The only bad remark is that they don't serve cold beverages on their second round of stroll.
✅ Trip Verified | Nakhchivan to Istanbul. The flight set off a little bit late and boarding was disorderly with too many passengers carrying oversized baggage on board. The aircraft appeared to be old with drop-down screens for entertainment which were virtually useless. Cabin service was not very good and staff appeared not to care.
✅ Trip Verified | London Heathrow to Istanbul. The flight from LHR took off on time. Boarding was hassle free. Seating was 3x3x3. Legroom was average but I had an emergency exit row seat. Cabin service was average with not many smiles. The flight was smooth as was the landing.
✅ Trip Verified | Istanbul to Trabzon. Boarding was fast. I thought flight will be on time but no! Taxi took forever. We've waited 40 minutes to take-off. Don't remember if I've heard any explanation from cabin crew. I'd prefer 60 minutes at airport to 40 minutes at a plane seat. Cabin crew was good. Sandwich and drink giveaway was nice. Cheap price.
✅ Trip Verified | Izmir to Istanbul. It was my first Boeing 777 experience. They gave a free hot sandwich with cheese and vegetables and a drink. Hot and cold options were rich. Cold ones weren't very cold but you can add some ice to them. Plane was really big and crowded yet there were no problem with fresh air and air conditioning. Well, maybe one. One of the cabins leaked some water to a passenger. They suddenly suggested he change his seat, he refused. Flight on time, good cabin crew. And this time, it was extremely cheap.
Legroom was average, quite good. Seat width was a little worse, but not that bad. The food wasn't something extraordinary. Somehow the 29th row was the last to be served the food. On a flight to Houston my seat was in the row 27 and there was no such delay as on the return flight with seat 29D. BTW, the new IST airport is terrible, even if the plane lands on time it taxies sooo sloooooooooowly to the gate that you'll miss your connecting flight if your layover is 1 hour or so. Both times that we flew through the IST we landed on time and then it took us another 30-35 minutes to arrive to the gate and get off the plane. Then you have to run madly all the way from one side of the airport to the other to catch you flight. By the grace of God we made it, but it was a terrible experience.
Legroom was average, not very bad. Seat width was a little worse, but not too bad too. The food wasn't something extraordinary. Somehow the 29th row was the last to be served the food. On a flight to Houston my seat was in the row 27 and there was no such delay as on the return flight with seat 29D. BTW, the new IST airport is terrible, even if the plane lands on time it taxies sooo sloooooooooowly to the gate that you'll miss your connecting flight if your layover is 1 hour or so. Both times that we flew through the IST we landed on time and then it took us another 30-35 minutes just to arrive to the gate and get off the plane. Then you have to run madly all the way from one side of the airport to the other to catch you flight. By the grace of God we made it, but it was a terrible experience.
✅ Trip Verified | New Delhi to Cappadocia via Istanbul. I took a flight from New Delhi 6:15pm on 16th April it got delayed by 1.5hours and flew at 7:50pm. I had a connecting flight at 12:20pm on 16th April to Cappadocia from Istanbul but as I reached late due to delay from this airline I missed my flight. They gave me a flight for 11:30 pm without providing any hotel accommodations. Later I had to force them to give me a earlier flight as I was tired so they gave me a flight for 8:35pm TK 2018 which also was delayed and the flight departed at 10:50pm. I some how was happy that at least I reached Cappadocia but my whole day and hotel booking was wasted. I went to pick my luggage but as to my surprise my luggage did not arrive and I was told it’s arriving in the next flight and they shall have it sent to my hotel. I came to my hotel and not it’s about 4pm on 17th April and my luggage has still not arrived even after making several calls. This airline has charged me a lot without giving any good service or facility. I would highly recommend not to book Turkish Airlines ever to any one unless they want to waste their time and money. Don’t know when will my luggage arrive and till when I have to sit in my hotel and waste time as I cannot freshen up unless I get my clothes and got out to see this city.
Not Verified | Singapore to Zagreb via Istanbul. Customer service at Istanbul Airport is horrible. I miss my connecting flight upon arriving in Istanbul from Singapore. I have ask the flight attendants onboard regarding my connecting flight. She assure me that I have no problem doing the connection. Upon arrival, there was no staff to assist. My flight was not showing on the display. I end up going to their care point counter. The staff there is the worst. I would give the rating negative 1. They just took their time to figure out your next flight. If I have not insisted that I need to fly on the same day, they just put me on the next day flight. This is the worst terminal service I come across in my 10 years of travel.
✅ Trip Verified | Baku to Amsterdam via Istanbul. They still operate like a third world airline. Check in counter staff at the new airport was ignorant (when she finished my check in, she just left the boarding pass and my passport on the counter instead of handing them to me). I changed my seat the previous night when doing the online check in. When boarding the agent said I had the wrong seat and put me back at my old seat. I asked why, and she said they changed plane. She just made that up.
Headphones plug into the armrest rather than the back of the seat in front, which keeps them out of the way when eating or letting others out of the row.
Cabin with Business seats, 2 and 2.
Not Verified | New York JFK to Tel Aviv via Istanbul. Do not fly Turkish Airlines! We had round trip scheduled March-April 2019. Just before leaving on our trip they cancelled the second leg of our return flight and placed us on another flight which involved a 14 hour layover in Istanbul airport. Then, upon arrival in Istanbul on our way out to Tel Aviv they cancelled the second leg of this part of the trip as we stood at the gate waiting for departure and put us on another flight several hours later because the later flight was not full. Imagine 300 People at an airline gate waiting as staff filled out new boarding passes for everyone by hand!. We cancelled our return arrangements (without refund) and flew another airline home at the end of our vacation. Rather lose the money then deal with this airline any further!
✅ Trip Verified | Kathmandu to Berlin via Istanbul. Their service is worst because they usually overbook the flight and it was like first come first serve basis and airport staff don’t even listen the customer request. They treat people like they are doing favor to them. Flight often delayed by 2- 4 hours and they don’t care about your connecting flight. In my return flight after issuing boarding pass, my seat plan was changed without any notice and in flight entertainment system is damaged and it was 9 hours long flight. I have requested several times but they don’t care and don’t give attention to the passengers request.
✅ Trip Verified | Montreal to Bucharest via Istanbul. Delicious food, great choice of beverages. Cabin crew kind and careful. I would choose Turkish again and can recommend them.
✅ Trip Verified | Guangzhou to Barcelona via Istanbul. I wonder if customer service really exists for this airline. My luggage has been gone missing already two days and there has been no update for the last 24 hours already! I called the customer service almost ten times in the last 2 days and it is never answered. In their online luggage tracing system, they don't even update what they did or how long I need to wait. I doubt that I would ever book Turkish Airline again. As a frequent flier of the long-haul flights, I have never experienced lost luggage. I know that it is not uncommon that luggage can be delayed or missing. But what is lacking is their customer service.
✅ Trip Verified | Istanbul to Vienna. Another ordinary fight by Turkish Airlines. Food excellent, but as always there's a mess with a queue when boarding process. This airline really has to strict about the rules to all customer, as my experiences this is the worst airline for boarding process.
✅ Trip Verified | The experience was very nice. The accommodation ins the airplane were better than others I have got. The attendants were kind and service very good. The hotel room provided in Istambul, since I had 13h layover, was amazing. All costs covered and the hotel was one of the best. My only complain is regarding the attendance at the Desk at Istambul airport. The attendant was kind of rude and seemed in a bad mood.
✅ Trip Verified | Atlanta to Amman via Istanbul. Beside being one of the filthiest airport bathrooms and cheap of course for not making it easy to use the Wi-Fi, they make us wait 5 more hours in the transit just because they can fill up the plane by merging another plane for people who are going to Amman without giving us any notice! And after waiting hours now to check-in online, now they saying check-in at the counter. Bad food on the plane, bad select of movies and entertainments and of course bad customer service in the airport.