Flight from Jakarta to Istanbul and on to Luxembourg in Economy. Good seats and service; very full flights but good service from stewards on the long-haul section. Child meals were suitable and served quickly with no problems and inflight entertainment kept them happy. Good selection of toys also helped. I enjoyed Efes beer and a good beef main course with rice. Overall a quality experience and made the long flight relatively painless. Will fly again within Europe.
Flew TK071 HKG-IST on 29/08/2013. There was a delay of 30 mins or so no explanation from crews. Inflight entertainment and the food was superb. However the cabin crew were so unfriendly and they disappeared after the first service. No water or beverages offering during the flight until next service (breakfast) 2.5 hours before landing. I won't be travelling with Turkish Airlines until they improve their customer service.
My first TK A330-300 trip my first Y experience on TK for a long time. The plane was full. I have never seen speciality meals delivered through the same door the pax were boarding very unprofessional. FA asking the gate agents to check some luggage (gate check) they had no idea how to deal with it. I have never seen giant garbage bags piled up at the doors during the flight as if there was no place to store it. Never seen one of the chefs coming off from his rest in a t-shirt carrying his uniform in his hand. It was chaotic for the whole flight constant shuttling of food trays bags drinks back and forth. Slow inattentive service. Good luck to the cleaning crew to turn it around on time. On the plus side most of the front lavatories were larger than I'm used to Thanks to the inflight entertainment iphone and my noise cancelling headphones I was happy. The Y seats were not comfortable for me for the 10.40 hrs flight. I hope I never have to do that again.
My wife and I had a Business Class trip from Istanbul to Hamburg on 9th September. My seat was 01D. The backrest kept moving in rest position and could only be brought back manually after 5 min. The safety belt with the lock was twisted by 180 degrees and could not be refitted on the plane. The stewardess just told me to take another seat. The luggage marked with the priority label arrived on the conveyor belt approx after 50% of all suitcases. These small faults shows me that this Airline is not consistent in the quality of their technical standards. After this trip I asked myself how this Airline deals with bigger technical problems. I cannot recommend it.
The return flight was overbooked hence they put us on a flight 7 hours later. They promised food vouchers but we never got them so ended up buying our own thing. When we were given boarding passes 2 out of 3 of them were hand written which was refused by the immigration officer after 1 hour of queuing. Had to go back to the airline desk and staff behaved as if it was our fault. when they issued printed boarding passes now they changed our seats to the back of the plane! When we eventually boarded the crew again shifted us to other seats. Offered a meal but they only had beef! I asked for a child pack and they did not have that either. Then I asked for a pillow / blanket for my baby which I was refused and stated that there were none.
London to Istanbul 16/08/13 flight TK1980. 2 out of my last 3 flights were delayed. One for 6 hrs on a 3.5 hrs flight and another 1.15 hrs on 50 min flight. There is lack of information and communication from ground staff and poor customer relations. I find food to be average. Never had any problems with cabin crew as they are very professional. I think Turkish Airlines expanded its fleet and destinations too much too soon and now cannot manage it properly.
19/08 ATH-IST Boeing 737-800. A small flight no entertainment but excellent services. IST-BOM Boeing 777-300 with full inflight entertainment good enough very nice food service. Friendly and co-operative staff. Traveled back on 02/09 BOM-IST and IST-ATH same experience no complaints food entertainment and friendly staff. Good leg room. Very important to me as I am 180'. Good food. Good Entertainment system. Friendly Cabin Crew. Definitely recommended.
Istanbul - Odessa. Flight was full but left and landed on time. Cabin crew were good and managed to serve a reasonable meal on this short flight. I have no hesitation in flying Turkish Airlines as the planes are fairly new and seats are comfortable. There was no inflight entertainment and the English spoken by the crew easy to understand.
Singapore to Dublin via Istanbul and return Dublin to Singapore also via Istanbul. Appreciate the night kit that they provide on the overnight flight from Istanbul to Singapore. It was in a metal box which is sort of nice and could be a collector's item. First time that I had received such a nice night kit for an overnight flight. Food was good. IFE was reasonably good though films are not the latest. Cabin crew was kept busy as their flights are full on all the four sectors. Turkish Airlines must be doing something right to be attracting some many customers. A consequence of the full flight was the toilets were not cleaned and one was choked throughout the flight back to Singapore without anyone clearing it. Overall a nice experience with THY.
I flew 2 weeks ago Amman-Istanbul-Dnepropetrovsk return. Starting from service and finishing by inflight entertainment everything was excellent on my way back I had delayed baggage but it was delivered after a few hours to my home.
I had an excellent team of cabin crew on TK1053 to Zagreb on the 21st of August. They were really friendly and warm during the flight. The cold sandwich plus cheese and crackers on 2 hours flight was practical and the portion was good too. The drinks selection was impressive. In general cabin and toilets were in a good condition when knowing it was an older version of an Airbus A320. Keep it up TK.
Every seat had a personal screen, you could choose between the route, a camera in the front of the plane and a film which was available in english and turkish. Food and service was good. Legroom was better than in most other airlines.
Flew TC-JNE, A330-203, MSN 774 Aircraft was 7 years old but cabin has obviously been refurbished recently. Exceptionally good condition of the interior. Seats however are a very bad version of the angled lie flat type. Only back and legrest recline adjusatble, legrest extension is aginst spring force (retracts itself when not loaded) not comfortable for sleeping. Tray table can not be adjusted (folds from center armrest) and is too far away for comfortable eating or filling immigration forms, need to put the pillow in your back to make it work. Cabin has individual air vents (unfortunately only a minority of long range aircraft have this feature)
Bad windowseat, rather no view. But after 4 flights with Turkish airlines, 4 times a very good service!
I expected a lot more . I really hated everything about TA .
I was a bit skeptical before flying turkish after reading many bad reviews on the forums. However, I would have to say that I am glad I flew. I am a US citizen and took this route as one leg of my trip. I had two kids and my wife with me. The plane is one of the most common that TK uses for its long haul flights alongwith A330. The seats are excellent, with good leg room and recline to 169 degrees. These are not "flat bed" seats as TK offers on their 777, however, these "lie flat" seats were very comfortable to sit on and also when it was time to sleep I easily was able to sleep very comfortably. I am % ft 6inch and sleep on my side, and even though the seat when flat slopes down, but you can easily adjust the foot rest to support your feet and that would "tuck" you well in the seat. The service was excellent, with 6 air hostesses for the 32 business class passengers. They were warm and elcoming. Some of them were not very fluent in english but were able to cater to the needs with out any problem. The food came in one main course, midflight snak (sandwiches) and one "light meal" at the end of the flight. The main course was served with an advance menu with passengers name written on the menu cards. Then there were three courses, served in a buffet style, including a choice of appetizers, meal and dessert followed by coffee and brownies. There was alcohol for the passengers, I am not sure what types as I do not drink. I would definitely recommend TK, especially the price we got for our route was half of the other carrier's business class!