Ukraine International

Fleet


Customer reviews

9/11/2019 K Rayana

✅ Trip Verified | Frankfurt to Kiev. Excellent flight. Departure time was a bit expected but that wasn't important. Cabin crew are friendly. Seats comfortable, but thew tray tables are not really clean. Must be disinfected before each take-off, that's really important.

9/4/2019 Karla Suarez

✅ Trip Verified | Athens to Paris via Kiev. In Kiev airport the employee required to me paying 66 euros because my hand baggage was not allowed, that was not true, my baggage was controlled in Athens airport and it was under conditions to carry on hand. I had my camera inside and she told me that UIA won't be responsible if som...

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9/2/2019 Hany Falastin

✅ Trip Verified | Dubai to Munich via Kiev. Delayed one and half hour to fly. Very bad attitude from the cabin crew supervisor and most of the team never talk never smile when you ask simple thing can’t accommodate your request (Blanket for baby)?. Poor customer service starting from the head of the cabin crew. And when I reac...

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9/1/2019 B John

✅ Trip Verified | Outbound - 1 functioning toilet for a 6 hour flight left big queues in the aisle. This meant no room to move, lots of elbows in the head for my aisle seat. Zero entertainment and food options were original Pringles or a lasagne that tastes of cardboard. Inbound - Do not bother checking in online. I did, but the...

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8/31/2019 Karina Polak

Not Verified | Completely disaster! We took flight from Brussels to Baku via Kiev, I didn’t have visa paper so I could not take the flight! After all we bought flight two days later and it turned out that our first ticket was cancelled so we could not come back to Kiev, it is a scam and not honest at all! We had the same issues...

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8/26/2019 Gemma Halsey

✅ Trip Verified | Athens to Paris via Kiev. Absolutely horrendous treatment on second step of this flight. We were charged 66€ for duty-free purchases as they apparently counted as hand luggage. As a a regular flyer I was astonished. As we had two duty free bags we were charged twice. One could not possibly slide in the other....

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8/23/2019 D Masatis

✅ Trip Verified | Larnaca to Warsaw via Kiev. Ukraine International was by far my worst flying experience. Firstly, the staff is incredibly rude. They act as if they are doing you a favor for letting you fly with them. Their change in baggage policy was not announced on the website I booked my tickets from, and the woman at the...

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8/21/2019 S Valtic

✅ Trip Verified | Zurich to Minsk via Kiev. Travelling nightmare with chidlren (2 CHD + 1 INF). Prior to take off from Zurich, no indication from the airline that in the meanwhile the online check-in became mandatory. At ZRH-Airport, we were asked to pay EUR15 per Person for check-in, resulting additional cost. Flight to Kiev w...

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8/13/2019 H Zatan

✅ Trip Verified | Ankara to Milan via Kiev. Boarding staff were very rude. Although my cabin baggage was at the required size and weight (2 kg less even less than 7kg) they tried to made me pay for oversized baggage. The language they use are very rude as if we are flying for free. They do have double standard, a lady after me ...

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8/6/2019 S Karzan

✅ Trip Verified | Kyiv to Lviv. Terrible service. They will not print your boarding pass. They allow two carry on items 7kg and 5kg and will not let you check your baggage if any of carry ons go over the allowed limits. I had a situation where I had a garment bag 1-2kg and a carry on of 8kg. The person at the counter literally ...

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8/4/2019 Kourosh Hashemi

✅ Trip Verified | Toronto to Tehran via Kyiv. Ukraine Airlines is the worst airline I have ever travelled with. From the moment you go to the airport till the moment you get of the plane everything is awful. They are super greedy and annoying. In my recent flight, at the check-in they asked for online boarding pass which nobody...

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8/2/2019 Susan Overeem

✅ Trip Verified | Bangkok to Kiev. We had a really bad experience with Ukrainian airlines. We got very small meals that were 10 hours apart, so we wanted to buy some snacks. However they only had 1 snickers bar in the entire plane. No other selection. Besides that, the staff was rude and they had a arrogant attitude. They didn’...

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8/1/2019 Matt Pyett

✅ Trip Verified | Kiev to London Gatwick. The worst experience I've ever encountered with any airline. The return flight was overbooked meaning I had to stay an additional night in Kiev. I was booked onto a flight the next day which took me home via Germany, inconvenient but to be expected unfortunately. The issue I have had is...

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7/28/2019 S Galihalam

✅ Trip Verified | Toronto to Tehran via Kyiv. The flight from Kyiv to Tehran had hot meal on the ticket, but during the flight food was only available for purchase. Very rude and impatient crew constantly asking passengers not to block the aisle. I have had over 20-30 flights and based on my personal experience passengers were ...

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7/20/2019 Shifali Chopra

Not Verified | Worst experience with Ukraine flight I boarded from Delhi to Toronto via Kiev. At Delhi airport there was no issue with my luggage but at Kie v When I went to board my second flight I was told to check my carry-on bag for CAD 200$ . I asked if I couldn't pay for a second carry-on bag. Than they told me to leave t...

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7/17/2019 Alvard Solomonyan

✅ Trip Verified | Awful airline and staff in Kyiv. My friend and me we had flight from Stockholm to Yerevan via Kyiv. In Stockholm all was normal but in Kyiv Borispol airport they announced that my friend couldn't fly and me I had to pay for my Laptop. They overbooked our seats,o my friend couldn't continue her flight, charged ...

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7/15/2019 K Panton

Not Verified | London to Istanbul via Kiev. When I boarded in London (cabin baggage only - I hadn't paid for checked luggage) I had no problem even though my carry-on bag was 3kg overweight. I stopped in Kiev and bought some duty-free liquor. When I went to board my second flight, I was told that I couldn't carry my duty free a...

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7/14/2019 Michael Mykhaylivskyy

✅ Trip Verified | I recently flew from Kiev to Lviv. It was a good flight, food was included in my ticket as well as drinks. Leg room was great, staff friendly and aircraft was clean. I will fly with UIA again.

7/9/2019 Artem Prudkovskykh

✅ Trip Verified | Istanbul to Kyiv with Ukraine International. Wonderful airline. Good staff, excellent service. If you buy in advance will be a great price. Thank you very much!

7/3/2019 S Stewart

Not Verified | Kiev to Toronto. A friend who had been visiting went through unimaginably poor customer service by Ukrainian International Airline staff at Kiev Boryspil Airport, with a mismanaged and chaotic 2-hour long wait to deposit a bag despite online check-in having been completed, and being minutes away from missing her ...

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