Ukraine International


Customer reviews

4/15/2019 Jorge Lopez

✅ Trip Verified | Madrid to Istanbul via Kiev. The worst plane company I've seen ever. Just one 7kg bag and the crew checking in bad forms with the passenger. Crew plane really disgusting, never will repeat with them.

4/13/2019 Justin B, Boeing 777-200ER (77X) seat 2A

Excellent business class seat. Huge amount of space compared to other carriers like Swiss, BA. If only yhe IFE was comparable too.

4/12/2019 S Balaker

✅ Trip Verified | Bangkok to Berlin via Kiev. The info on their website was clear, I downloaded the app and could check in without any trouble. The bag allowance was on my boarding screenshot so not sure why other people were complaining that it was unclear how much to take along. Also 7 kg + 5 kg cabin baggage was very good in...

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4/6/2019 E Lane

✅ Trip Verified | Bangkok to Yerevan via Kiev. For an airline charging full price Ukraine International offers poor value. A hot meal & water, juice, coffee is provided on long haul flights but meals must be paid for on shorter flights. No free alcohol. Cabin service is ok. Entertainment system is basic but ok. Ground service i...

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3/26/2019 G Vansili

✅ Trip Verified | I booked a flight from Kiev to Yerevan (Armenia) and return in March. Both flights were canceled by the company, the first 3 hours after the flight, the return 5 days before departure. this has clearly compromised the journey that we had planned in Armenia. However customer service was very rude not automatica...

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3/26/2019 V Voronina

Not Verified | Absolutely horrifying. We had a connecting flight, from Kherson to Kiev and Kiev to JFK. We were able to check in from Kherson to Kiev within 48 hours but had to wait 24 hours for the other one. I checked us in, right when the 24 hour mark hit. I paid for my mother and I to have seats next to each other (9 hour f...

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3/25/2019 A Neale

✅ Trip Verified | Gatwick to Cairo via Kiev. This is a low cost airline. The seats are the same and no frills. You pay for everything. This is why I could fly with them from London to Kiev, spend a few days there, then on to Cairo and spend a week there, and fly back to London Via Kiev all for £180. The staff were friendly, I ...

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3/24/2019 E Marzorshan

✅ Trip Verified | Toronto to Tehran via Kiev. The most terrible Airline I've ever seen. Other than not serving anything (Even Water and Tea, you have to pay for everything), We have tried to check-in online before the flight, it didn't let us do that. Well, we thought that's ok, we do it in the Airport. When we arrive there to ...

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3/24/2019 Maryna Kukhar

✅ Trip Verified | Kiev to Toronto. My flight arrangements allowed me to have 2 carry ons, one 5 kg, and another 7 kg. when I was checking in my suitcase, no one bothered to check, or weight my hand luggage. I passed passport control and customs and, of course, went shopping at duty free. I had 3 plastic bags with duty free purc...

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3/10/2019 Anton Kraft

✅ Trip Verified | Normally I do my best to avoid flying Ukraine International, however there were no other realistic option to get from Kharkiv to Yerevan so I decided to give it a try. I had some miles left from two years ago and I wanted to spend them to reduce the ticket price. I applied at the UIA website and received a let...

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2/27/2019 Tatiana Canton

Not Verified | Kyiv to Amsterdam. Second time flying and same experience - cheap airline with greedy, socially awkward registration reps, indifferent management. No snacks on international flights, they charge you for tea. Carry-on flying in with KLM allowance was 12 kg but flying out with UIA was 7 kg on a Transatlantic flight...

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2/27/2019 J Malinenko

✅ Trip Verified | Kiev to Amsterdam. I've booked a ticket for a flight for my dad in October for flight in February. I received a ticket and booking confirmation. Two days before flight the online check in opened and I couldn't check in because my booking number was wrong. I've contacted their call centre and they told me that ...

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2/13/2019 N Trubbach

Not Verified | Dnipro to Berlin via Borispol. Usually on time and connections via Borispol are mostly safe. No complimentary refreshments on medium-haul flights but that is common now in Europe. However, anything else about this airline is awful. Their general attitude especially in terms of communication towards customers is t...

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2/11/2019 S Ziren

✅ Trip Verified | Zaporizhzhia to Tel Aviv via Kiev on a packed ER145. 1 hour flight, a quick water round, and both staff were never to be seen again till landing. They were hiding behind the front galley. It was amusing when upon landing in Kiev they said they hoped 'we enjoyed our flight'.. How could we if cabin crew was invi...

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2/7/2019 Anssi Järvinen

Not Verified | Istanbul to Vilnius via Kiev. on the way to Vilnius things were ok, but on the return things got bad from the start. I was trying to do the online check in but there was a problem with the their server (i tried to do it several times beforehand) and finally i was not able to do it. So i went to the counter and th...

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1/15/2019 H James

✅ Trip Verified | Terrible airline. Would not recommend to anyone. Every single flight was delayed, causing us to miss connections. No food or vouchers were offered, sometimes having to wait in the airport for 10 hours without food. One of our flights randomly landed in Azerbaijan to refuel, adding an additional two hours to the...

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1/15/2019 S Griffin

Not Verified | I was taking a vacation for a couple weeks in Kyiv. I flew for the first time on Ukraine Airlines. I bought my ticket on-line so it was paid for weeks ahead of the trip. Coming to Ukraine was painless and very nice. But the flight home was terrible. Ukraine Airlines said I owed them $200 because I didn't check in...

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1/14/2019 Valeriya Bernikova

Not Verified | Zürich to Lvov via Kiev. I had to fly to Lvov, but because of health reasons I should stay in Kiev. In 5 days I had my back flight, which was just annulated! I called about 10 times, trying to explain my situation. So much nerves for nothing. At the end I should buy another expensive ticket for my own money, alth...

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1/13/2019 Yacov Yancovich

Not Verified | Tel Aviv to Toronto via Kiev. I made a connection flight to Toronto, the flight itself was ok, but when I arrived at the airport I was disappointed to see the luggage didn't arrive.. I was way more disappointed from the way they handled the situation, so I've reached to the Uia representative and I expected them ...

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1/11/2019 Gary John

✅ Trip Verified | Amsterdam to New Delhi via Kyiev. When I arrived at check-in in Amsterdam they told me the flight was delayed, however, it was not delayed and passengers boarded on time. I was not given any option or information about food or meals. However, when a free meal was served to all the passengers on the plane, I wa...

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