✅ Trip Verified | Vilnius to Munich via Kiev. The worst airline ever. Tactless rude workers at the gate. (Borispol, Kiev) I was transporting an expensive art work to the exhibition and was out of the size for 10 cm. Employees proposed me to fold it into four parts and put into the backpack, or to leave it in a trash. They were enjoying the situation. I am disgusted and pissed on that company. Second my experience with them is that they cancelled my back flight because I was late on the second part of my first flight, without letting me know. They refused to pay me the road back and were saying that this is my fault. I had to travel via bus one day longer because of them. And they stay ok with the situation, like no fault at all. I recommend to avoid that horrible airline. Ukrainian service is Worst ever.
✅ Trip Verified | Kiev to Tbilisi return. The fare rules are very clear, the website is informative. We booked the seats we wanted, and checked in online. The aircraft is new, seats are actually pretty comfortable. I don't care if I don't get food on a short haul flight, I just want a comfortable seats. Overall, I was pleasantly surprised.
Not Verified | Vienna to Tehran via Kiev. Never Again I Fly with this Airline. The flight cancelation caused me great difficulties. The airline provided minimal information and facilities to us and even the airline representatives were not present. No lounge or hotel was provided to us and i was forced to spend the night until late at the airport and then took a (taxi) to a friend's house. UIA did not perform any of its duties toward passengers of this flight and caused us very uncomfortable situation. According to the EU passenger right laws, they should provide hotel for their passengers for staying at night. I wrote letter for them but i didn’t receive reply.
Who designed these seats?!! They are the tightest seat known to man and they're even tighter than economy class seats on some airlines. And what's worst is that there are 8 seats per row on this old jet. Very disappointing Business Class for an airline that's large and has a widebody fleet on international routes.
On flight to JFK it felt like I was in a "Cattle Car" on a 10 hour flight. Most airlines go 3-3-3 in 777 economy seating, but UIA goes 3-4-3. and front to back seating is tight also. Knees get crunched when seat in front of me reclines fully. It is sad that my E175 seat on flight out of JFK had more room.
✅ Trip Verified | Budapest to Bangkok via Kiev. After reading negative reviews I was quite scared. But everything went smoothly. Luggage was promptly transferred despite only 1 hour transit time in Kiev. Crew was friendly. Food good. Drinks offered limited to orange juice and water, and entertainment only on shared screens, but given the low fare these are fine.
✅ Trip Verified | Frankfurt to Baku via Kiev. Worst airline ever. Wobbling chairs. Wobbling armrests. No legroom. Lot of delays on the outbound flights. Just a horrible experience. Only the staff was decent and quite nice. But besides that, definitely not recommending that airline.
Not Verified | Astana to Geneva via Kiev. Poor food, poor cabin (seats are like in economy-only difference is the empty seat, no audio/video) and rude staff. When I asked why business class were not boarded first, on the first flight the woman at the gate lied and said that such decisions are made by the airport - in Kiev, when I said that priority boarding was normal on other airlines, I was told "we are not normal". In addition, if you do not do online check in, you pay a penalty for airport check in.
✅ Trip Verified | Toronto to Kiev. Ukraine International is undoubtedly one of the worst airlines we have ever flown on! Their check in procedures are primitive and draconian! Their online check in was totally unavailable to us and when checking in at the airport, the agent for the partner airline (Wind Rose) refused to check us in to our final destination, putting us on standby. The agent also told us totally misleading and incorrect baggage allowance information! Not at all in accordance with normal practice for a trans Atlantic flight. The aircraft are decrepit and uncomfortable! Seats did not recline, food was below standard, washrooms filthy, and drunkenness rampant due to crew selling hard liquor for currency at the back of the plane. When we addressed our complaint to them, their only answer was that they would "take it under advisement and thank you for contacting us". It was only with much argument and frustration that we were actually able to board the plane and make our way home. By all means, AVOID this airline whenever possible!
✅ Trip Verified | Amsterdam to Kiev. Never had such a bad travel experience. Our family was suppose to fly to Kiev from Amsterdam. The flight was delayed for 3 hours and finally when we arrived to destination we discovered that our luggage was not loaded. And not just our family, but probably 100 other families. When we tried to find out what happened nobody bothered to explain. We were told to fill out claim forms, go home and wait. Today is a second day of our vacation. We do not have anything, even a tooth brush. And again nobody at the airport bothered to at least explain what happened initially, when should we expect to get a luggage. I have never seen anything like that. Not one person cares. Not one person tries to help. Who is responsible for such a mess?
✅ Trip Verified | Flew Ukraine International from Bergamo to Bangkok via Kiev. Poor Entertainment, rude staff and tight seats. I cannot eat fish, I've asked for chicken, but the hostess told me "sorry just fish, You can try to exchange it with other passengers" and then she left the fish meal on my table.
✅ Trip Verified | Prague to Kiev. Everything was fine, no problems at all, everybody was kind. I even bought extra luggage in advance and I didnt have any problem at the airport.
✅ Trip Verified | Ankara to London LGW via Kiev. When I booked assistant service with the airline for my elderly mother flying from Ankara to London via Kiev, the lady on phone is pleasant enough, reminded that the service must be booked 48h in advance so this request was not confirmed. My mother was then shown online check-in website as person with wheelchair and she got someone helped her until the plane door on both legs, they even had some lift so that to she didn't have to walk down the stair. That's even more than expected. Both flights were on time. The seat on the aircraft from Kiev to London is better than the one from Ankara. My mother also said the crew went often around to offer water (free on board).
✅ Trip Verified | Kharkiv to New York via Kiev. The flight just didn't happen, they cancelled it 2 weeks before without specifying a reason. The planes are quite old normally, they have new planes but there are not many of them. Also they don't have free meal on short flights and there is no free baggage on short and medium flights. However price is low (if you're lucky and your flight will happen though). I highly discourage you to use this airline.
✅ Trip Verified | Kiev to Gatwick. Terrible airline. Could only book return with my daughter to collect her from Kiev but as she was not on first flight they cancelled her ticket and then when I was returning with her they charged me 350€. No refund, pure extortion. Avoid!
✅ Trip Verified | Toronto to Istanbul via Kiev. I’ve booked a flight with them but unfortunately for some reasons I had to postpone my ticket. I called them, the customer service is very bad and they have problems with paying attention to details, English language, communication skills. After waiting for a long time on the phone the said are sorry we have some technical issues and we can’t process your request, you have to go to Toronto airport and from there you can do it! If I go to the airport I have to leave my job and drive one hour to the airport and then paying for the parking and I think these expenses all together would be more than 500 Canadian dollars. I had to cancel with them and I lost almost 350 dollars! Just because they have technical issues! I don’t recommend them.
✅ Trip Verified | Kiev to Helsinki. Disastrous experience with Ukraine International. They delayed our flight by 8 hours and we had two other connecting flights. I asked them what they are going to do about our other 2 connecting flights, and they replied to me by saying that it’s not their problem. The service here is just horrible. I had to call an American company where I bought my tickets so they would deal with this airline. I would never fly with this company again. The check in was also just terrible.
Not Verified | Odessa to New York via Kiev. The most horrible airline. I've never saw such a rude and nasty stewardesses. The food was discusting. My flight was delayed for over 7 hours, so in total I had to wait with my grandma, who is over 70 years old for over 10 hours in the airport. No one even offered water. When I went to the information center, they basically told me that they cannot help me.
Not Verified | Copenhagen to Cairo via Kiev. I was booked on this airline through Kiwi.com. The first leg of the trip didn't come up on the board when I reached Copenhagen. Seemed like the flight just didn't exist. I also couldn't check-in online. So with no options I had to phone the Ukraine from the airport to figure out the problem. I blew through $5 of my Skype credit getting nowhere with them. Thankful the people at the Copenhagen airport were nice enough to book me with another airline.
✅ Trip Verified | Budapest to Odessa via Kiev. Terrible. Our flight from Budapest was delayed. I was supposed to have 1 hour and 10 minutes to catch my connection. In reality, I had half an hour. I passed passport control, dashed through the airport to domestic departures. I got at the gate in time, people were still boarding. However, my boarding card wasn’t accepted by the system. A few minutes later, the staff told me the flight has been overbooked, I can’t travel. I specifically booked a seat I like. So, I was denied boarding. I had to talk to over 3 representatives, most of which didn’t speak English, until I got a mere “sorry”, and was issued a new ticket for the following day. My checked bag was nowhere to be found - a representative told me it was in Kiev, I just need to wait. I waited for hours without any food or drink. They provided a hotel room, in a terrible, Soviet-style hotel. When I arrived in Odessa, after hours of investigation, it turns out my bag arrived with the flight I was not allowed to board. Terrible service, unfriendly staff.