United Airlines

1.9
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United Airlines Fleet


4516 United Airlines reviews

6/18/2019 Abdallah E, Boeing 757-200 (752) v1 seat 26A

I was dreading this transatlantic flight from GLA to EWR on a type that I had last flown when it was the shuttle between GLA & LHR. I was pleasantly surprised. When I got the chance to check-in, there were only two standard seat available, both window seats (my preference is aisle). I chose 26A as it was at the trailing edge of ...

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6/18/2019 John Abraham

✅ Trip Verified | Mcallen to Houston. Treated me without respect. If you are not going to treat people with dignity remove basic economy class. Won’t allow me to check in. I had to show an employee I don’t have a carry on. Put me next to the restroom even though there were several empty seats. I asked flight attendant for Dr P...

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6/17/2019 Gabe Benjamjn

✅ Trip Verified | Houston to Cleveland. Their customer service is horrible. Multiple people on the flight have asked why our flight is delayed at the counter worker was useless, essentially just waving off the customer. Our flight was supposed to leave at 8:23 pm and has now been pushed back for 2 hours. They continue to give f...

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6/17/2019 J Rebos

✅ Trip Verified | El Paso to Syracuse. It has been the worst airline that I have ever got in my life. The plane was dirty, going back it got cancelled and they reschedule my flight for the next day and it got cancelled again! The Customer Service is the worst, the put you in wait from 50 min to 60 min.

6/16/2019 G Sheen

✅ Trip Verified | Denver to Atlanta. In all of my travels United has never taken off or landed on time, never. Their gate staff is nasty and don't act like they care if fly with them or not. A horrible airline, I'll never fly with them again

6/16/2019 D Simmons

✅ Trip Verified | Chicago O’Hare to Miami. First a warning. If you make the mistake I made and buy an economy ticket and then need to change for any reason after 24 hours of purchase, congratulations, you just donated hundreds to a terrible company. I had a family emergency that necessitated that I change my travel date and wit...

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6/16/2019 Lowell Gilvin

Not Verified | Boston to Milan with United Airlines. Horrible business class. Plane had to be 10 years old and was not Polaris business class as advertised and sold. Seat had scratches and torn areas. Bathrooms were horrible. There was no bathroom for business class - had to be shared with economy class. Not even close in compa...

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6/16/2019 S Kessler

✅ Trip Verified | Columbus to Houston. I am very disappointed in the customer service and ticket rules. I wanted to find an airline to use on a regular basis. I needed to change the date, still using the expensive ticket. Absolutely can't be done. Will not even consider United Airlines again.

6/15/2019 Alexander McHenry

✅ Trip Verified | Denver to Bismarck. UA 5259 14th June, the flight attendant Barbara, was an outstanding representative to your company and everything your company stands for when it comes to customer service. Her professionalism is the reason I keep my business with United. 10/10 would recommend to a friend.

6/14/2019 G Beale

✅ Trip Verified | Worst airline in regards to flight attendants and customer service. First of all, it was just me and my 16 month old, along with a stroller, a carry on bag, and a personal item. First flight was delayed over an hour and the attendants could not tell me why or resolve the issue--the issue being: I would have 5 ...

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6/14/2019 T Ellis

✅ Trip Verified | London Heathrow to San Francisco return. The outbound flight was on a new (2017) 777-300 and the aircraft was smart and clean. Seats were a little narrow given the 3-4-3 configuration, but lots of airlines are now using this in economy for the 777. The seat was comfy enough and offered good back support. Blanke...

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6/14/2019 R Peale

✅ Trip Verified | Denver to Cody. Multiple gate changes and later came the delays. I will avoid flying United at all costs. I really wished I had read the reviews prior to buying tickets. Never again will I fly with United.

6/14/2019 Kevin Rainear

Not Verified | Raleigh Durham to Paris via Washington. Delayed by weather and had to run to connection flight. Got there with 3 kids and was told we couldn’t board even though the plane was still at the gate. Once door was closed and I mean she closed the door in front of me and my family. Then we had to stand in a customer ser...

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6/13/2019 Pang Vang

✅ Trip Verified | If I could give negative stars i would. So terrible. My flight that I purchased says it lands from Redding in San Francisco at 12pm, and my next flight leaves at 12:50pm. My flight got changed on the dayto 11pm. That's like a 10 hour wait. I tried to ask why it was changed, the customer service rep said they "...

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6/13/2019 M Shaw

✅ Trip Verified | Last minute booking for graduation ceremony so I bought ticket the night before. 1st horror - I was badgered by an agent to tag my hand luggage which was as small as a hand bag. 2nd - for a 5 hour 20 minutes flight leaving 6 am there was no breakfast for economy only a cup of drink of your choice and two tiny ...

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6/11/2019 Bernard R, Boeing 777-200 (772) v5 seat 3G

Upon transferring to this flight connecting from intl. travel, I was expecting comfort equal to the 787. Instead, the new 777 Polaris seat was much less. The cabin was very cold for the first hour; there were no blankets of merit. I'd expected similar embellishments to the international flight since this was continuation of intl...

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6/11/2019 S Gorton

✅ Trip Verified | Austin to Washington. Surprisingly all of their flights getting delayed or cancelled, by more than 4 hours and no options provided other than waiting. Worst experience. Never book United if you are for business or time sensitive travel

6/11/2019 Danielle Lucero

Not Verified | Tampa to Houston via Salt lake. So I was overwhelmed with the fact we got into Houston late and missed my connecting flight but luckily the customer service rep by the name of Michelle was so kind and professional - she calmed my nerves and made this disaster comforting. I highly suggest United because when they ...

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6/10/2019 P Carter

✅ Trip Verified | This is the worst airline ever. Flights are constantly delayed causing you to miss connecting flights. They offer no accommodations that truly help your situation. You end up missing your training, conference, meeting, etc. They tell you to use their code to book a hotel. And might I add that said hotel is at ...

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6/10/2019 W Pataporn

✅ Trip Verified | We, a family of three, flew UA1572 on 25/05/19 between Newark to Portland The check-in was made prior to arrival at the airport but faced a very long queue for baggage processing at the airport. We have three pieces of luggage to check and after very long waiting the machine did not print out the baggage tag f...

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