United Airlines


Customer reviews

10/1/2019 Eric D, Boeing 747-8 (752) v1 seat 4A

Angle of seat eliminates underseat stowage. This seat (and maybe all of the window seats on the port side) should be yellow in your map.

9/30/2019 Abdallah E, Boeing 777-300ER (77W) v2 seat 22A

I found 22A to be reasonably comfortable, I agree with the previous comment that the padding seems thin. I think that the premium economy seat on Delta is superior. Service and food were definitely the same as Economy, though the plating might have been nicer, I never looked to see how the meals were served in Y. I did not fi...

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9/30/2019 Ronald Bunch

Not Verified | San Francisco to Nashville. Sitting on a flight right now for San Fran to Nashville. I have tickets on this flight I paid for. Sitting in row 11 and went forward to use the lavatory since there were people waiting to get in the one in the rear of the plane. And no one using the forward one. I was very rudely told ...

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9/30/2019 R Laurie

Not Verified | Sept. 10, 2019, 9am was our scheduled flight from Nashville to San Francisco. We had been told prior that there were runway repairs scheduled in San Francisco that could lead to delays of 45 minutes to 2 hours. Since we were driving to Nashville from Knoxville because we got a non-stop flight, we figured any delay...

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9/30/2019 A Carter

✅ Trip Verified | I never like writing reviews but this time around the customer service for United has been horrible. I understand when flying basic economy that you can not have a carry on but for the customer service representative to allow us to take it with us and then call us out and tell us we have to pay $55 dollars to c...

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9/30/2019 S Peale

✅ Trip Verified | Los Angeles to San Francisco. Worst airline I have ever flown. Literally had to turn the flight around halfway through a night flight because of a fuel leak. Flight went from a 10:40pm flight to a 1am getting people into SFO at 2:22am on a Monday. Absolutely unacceptable.

9/29/2019 Jon L, Airbus A319 (319) seat 1A

First class bulkhead seats have more room than expected. Probably a 3ft clearance to bulkhead. 2 windows. I think its a great seat.

9/29/2019 Aytan Vahidova

Not Verified | Honolulu to Houston. United Airlines has the worst customer service and cabin quality in the industry. First of all, we find it completely unacceptable that on a 7h flight from Hawaii to Houston there were no seatback entertainment and power outlets. Moreover, the temperature in the cabin was like in Alaska. After...

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9/29/2019 K Allen

✅ Trip Verified | Phoenix to Cedar Rapids via Denver. Staff at Denver airport extremely helpful and friendly. My partner and I were concerned at first because we were flying basic economy and did not have a seat number assigned to us on our United app boarding pass. We asked if we indeed had seats and she confirmed that we did t...

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9/29/2019 Tim Flierman

Not Verified | Los Angeles to Amsterdam via Chicago. We started our outbound flight with a delay of 1 hour on the 30th August and had return flight on the 14th september from LAX to Amsterdam with a transfer in Chicago. The morning of our flight on the 14th we got a text because there was a delay. We went to the airport and UA...

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9/28/2019 James Li

✅ Trip Verified | Tokyo to Guam. Flights are constantly delayed. From 1 Hour to 2 Hours, then 3 hours. Customer Service is practically non existence. United is even worse than the worst budget airline in the market. Ridiculous in every way you can ever imagine. Bad food. Bad inflight entertainment, rude crew, bad time management...

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9/28/2019 M Carson

✅ Trip Verified | I have been a United Mileage Plus member for several years, and was even a Platinum member last year, and Gold this year, but last night I almost tore up my membership card. I booked a couple tickets for my wife and I to Belize and I did my search and pricing for this trip in USD and the total came to $1020.32...

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9/28/2019 John Mills

Not Verified | San Francisco to Honolulu. The brickbat is that we were denied entry to the Business Class Lounge at SFO because we were not members of its Lounge group. Ridiculous. We have always had access to Business class lounges as long as we have spent the money with that airline. The departure time was then delayed because...

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9/26/2019 S Warino

Not Verified | Houston to Pittsburgh with United Airlines. Awful customer service and illogical policies. They bury a lot of rules in the fine print, such as not being able to make any changes and only allowing one bag, which are typical changes that anyone would make. Since I had to make changes, and had two normal size bags, ...

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9/26/2019 Robert Yusin

✅ Trip Verified | San Francisco to Shanghai. Well today reached an all time high. I am a premier 1K, have flown over 3 Million miles collectively, and I support United even with bad food, low quality service and today United is above the law, let me explain; the electrical outlet on the USB ports where not working and I needed ...

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9/25/2019 Matthew V, Boeing 737-900 (739) v2 seat 27A27B

These seats are just behind the wing, giving a nice view of the scimtar winglet set up. Viewing out the window is not obstructed. Decent viewing can be afforded to the seat B person without getting in to seat A personal space. At 6'1", definitely can tell the spacing is changing on the planes, but not cramped yet.

9/25/2019 Matthew V, Boeing 777-200 (772) v5 seat 51K51L

My wife and I are definitely enjoying these paired seats on the back of the B777 series. Being an overnight flight, didn't feel the bathroom traffic was too bad. Galley noise might be a concern for some. but didn't bother my napping. the seat back entertainment system had no issues, plenty of movie and TV choices.

9/25/2019 Matthew V, Boeing 767-300ER (76A) Layout 1 seat 38A38B

Flew this plane MUC-IAH. for 11 1/2 hours, not too bad. Did use pillow for extra cushion part of the way. Noticed the seat pad kept sliding, wouldn't hold in to place. For this flight, it appears this is the last working row on this side of the aircraft. The last couple rows (with extra legroom) were reserved for crew rest. Abou...

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9/25/2019 S Shardall

✅ Trip Verified | United is a class show, and particularly business class. However, they took it up a notch with the outstanding service of Miroslav. He was every bit as professional and focused as most United flight attendants. Still, he found a way to take great service even farther. He paid close attention to how he could ma...

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9/24/2019 Adam Vincent Lopes

✅ Trip Verified | I am forever grateful to the ground staff, administration and overall coordination of the team at United for turning a potential disaster into a wonderful trip. I have a mild seizure disorder, which resulted in an episode during our stopover from MEL at LAX to EWR. As a result, I was hospitalized for 3 days. Du...

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