Not Verified | Seattle to San Diego. Hidden charges for checking a carry-on bag. If you take a carry-on bag to the gate, as you do with any other airlines, they will charge you $30 + a $25 fine for doing so. That's an extra $55 just for boarding a plane like normal with one carry-on. You are forced to pay the $30 fee for each carry-on bag while checking in online, or else you are blocked from checking in and must do so at the airport. None of this is advertised before you buy the ticket. That is just the most egregious of the problems United puts on its customers. Every other aspect of the airline's service makes it the absolute worst of the major airlines. They only exist because of government bailouts, they were about to fail (for good reason) before all that. Their food service is pathetic and obscenely overpriced, the airplanes are a mess, the flight attendants are rude and the gate agents belligerent.
✅ Trip Verified | Los Angeles to Lansing via Chicago. No TV screens to view during flight, internet was down, couldn't even stream on personal device. The snack was a pathetic tiny bag of wafers, asked for a diet coke, got a half of a tiny glass. About 2 swallows. Absolutely a joke. I will avoid flying United at all costs in the future. They really need to step up their game.
Not Verified | I had a flight on United that went, not right, then down hill from there. It should have been a nice easy flight. Direct from Omaha to Newark. We ran into weather and had to land in Baltimore to refuel. Not a big deal, but they unloaded us while they refueled and waited for weather to clear. The loaded us back onto the plane, took us out on the tarmak and we had to sit for another half hour. Again, not a big deal, then the pilot announces that he has run out of flight time for the day. So, back to the Baltimore terminal where they had us get off the plane and told us to go down to baggage claim because everything upstairs was closed. We were told that they were getting us a bus to take us from Baltimore to Newark, but guess what, no bus driver. They couldn't get one. On top of that, no hotel rooms in the area. So, guess what, we, the entire set of passengers, were left in Baltimore airport overnight. No food, no water, no blankets, nothing, just a you can go back upstairs when the TSA comes in in the morning. I get it, sometimes things go wrong with air travel. Sometimes there are delays. But, as a passenger, being abandoned by the carrier at the airport baggage claim? This was supposed to be a quick 4 day trip to the city. But, no, the flight went wrong, hotel night missed, car rental canceled, entire day wasted because of this. But wait, it gets better from there. I tried reaching out to united customer service about doing something to "make it right". Guess what, they decided that for having done that to me, having destroyed multiple other arrangements that I had in place, for tripling the cost of my car rental, and abandoning me in an unscheduled city, they were going to offer me all of a $75 flight travel voucher so they could do it to me again. Let me be clear about this, this is not just my being grumpy about some bad weather here, they did this to the entire passenger list of people on that flight. And to be blunt, a $75 travel voucher just doesn't cut it.
772 (2 Cabin - Old BusinessFirst Seats): Pajamas. Pajamas on this aircraft variant are stored just aft of seat 4K at the bottom of the larger crew closet.
772 (2 Cabin - Old BusinessFirst Seats): 1L. Nice seat. Large footwell with an L-shape cut out to accommodate curve of plane, but it doesn’t factor into foot room or recline. Good angle of seat to footwell (unlike 2B). Seat has 3 windows. Some storage area for crew stuff on top of monitor area. Fwd bathroom is on other side of plane so minimal traffic up front.
773: Pajamas are stored in compartment directly in front of 1G’s footwell. Upper shelf.
773: 9G. Great seat. Bulkhead row so large footwell and forward-facing seat. I think row 9 is a little more private than row 1 (not as much galley noise/traffic), but I still prefer the overall quieter forward cabin than the aft cabin of row 9. Note, the galley isn’t directly in front of row 9. There’s a pax self-service dining lobby there. So you don’t get the noise from the kitchen/service galley. However, just in front of the pax svc area is the aft galley for biz class. Some very small details: 9D has a bit more protection from lav bc the handicap lav is near door 2L, so you don’t have line of site to the lav door...where as you do from 9G. Minor. Another small detail abt sitting in aft cabin is Economy pax board thru door 2L which is aft of the fwd biz cabin. So by being in row 9, you have ppl walking by ur seat for 30 min as they board. A bit hectic. Fwd biz cabin is much more tranquil.
773: 2A. Horrible. Small footwell and weird angle. Only sit in odd numbered rows with seats facing forward. I'm 6' 3" and I didn't come close to fitting in this seat. Couldn't lie flat. My recommendation is to only select forward-facing seats (unless you're 5' 10" or under).
773: 1D/1G. Huge foot wells and isolated from aisles. Smaller fwd counter top space above monitor which I like bc FAs don’t stow inflight food/blankets on top of it. Same with row 9. The top of the middle seats in row 1 is no longer used for food. They put out pajamas and seat comforters. Not an issue. Minimal traffic. Galley is not an issue (light/sound). Wear your ear plugs regardless for uninterrupted travel. There are 2 bathrooms by door 1Left. No bathrooms by door 1Right. Because of seat configuration (i.e. counter top is to your left and suite wall protects you from passerby’s), traffic is not a concern for row 1. Row 9 is awesome too (visual inspection only). Also, the 773 has optional air vents at ea seat; unlike the 772 where you will almost certainly burn up throughout the night if you attempt to use the bedding. The overhead bin space at seat 9A was used by the FAs. They were constantly in that bin during the long flight. Not a big deal, but you may wanna pick the other side of the plane (9L).
773: 1D/1G. I sat in 1D. Huge foot wells and isolated from aisles. Smaller fwd counter top space above monitor which I like bc FAs don’t stow inflight food/blankets on top of it. Same with row 9. The top of the middle seats in row 1 is no longer used for food. They put out pajamas and seat comforters. Not an issue. Minimal traffic. Galley is not an issue (light/sound). Wear your ear plugs regardless for uninterrupted travel. There are 2 bathrooms by door 1Left. No bathrooms by door 1Right. Because of seat configuration (i.e. counter top is to your left and suite wall protects you from passerby’s), traffic is not a concern for row 1. Row 9 is awesome too (visual inspection only). Also, the 773 has optional air vents at ea seat; unlike the 772 where you will almost certainly burn up throughout the night if you attempt to use the bedding. The overhead bin space at seat 9A was used by the FAs. They were constantly in that bin during the long flight. Not a big deal, but you may wanna pick the other side of the plane (9L).
773: 1A. Caution. Despite this seat being a forward-facing seat at the window, it has probably 2-3” reduced pitch. At 6’ 3” it’s hard to lay completely flat. Your feet touch the footwell back wall and the top of your head touches the back wall of the seating area. Good for shorter flights where you want to see out the window and relax, but not ideal for long-haul sleeping. 9A has more room.
788: 1A. This seat is good. Sat here in both directions to CTU. Good isolation against the windows (2), but monitor and footwell don’t exactly match the angle of the seat bc of curvature of plane...so it’s a little awkward. However, sleeping is not a problem with no noticeable restrictions. Seat 1B gets hit by a very bright white light installed directly behind the cockpit door. It’s like a street light—very bright and it’s never off. 1A does not get hit by this light. Galley entrance adjacent to door 1L doesn’t have a privacy curtain for some reason (probably emergency egress, etc.). Galley entrance on other side by door 1R has a curtain that is kept closed during sleeping hours so both seats 1K/1L are isolated from the glare but the FAs sit right on the other side and chat. Both center seats 1D/1E appear to be isolated from the light. Of course to seep this isn’t an issue with the sleep mask; watching a movie in a dark cabin is another. All seats in row 1 have larger footwells bc they’re bulkhead seats (same with row 4). In summary, IMO best seats in Polaris in order are: 1D, 1A, 1E, 1L, 1K, 1B. // ROW 4: Despite also being a bulkhead row with larger footwells, it isn’t the same as row 1. Here is the read: Seats 4A/4B both get a lot of direct fwd galley light. The light is the ambient Dreamliner blue light installed in the galley ceiling—so at least it’s not a glaring light source like you get in 1B. Same with 4D/4K/4L—these are all in the light from the galley. 4L is a little more isolated though. The only seat free of galley light in row 4 is 4E. There are no curtains that separate the mid cabin galley from the aft Polaris cabin. This is not ideal. Also, the right side of the plane is just noisy throughout bc FAs sit on that side. There is a single fold-down seat and FAs gather and keep one another company. The left sides of the galleys are reserved for food and beverage carts that are left out for PAX. So much quieter. Space in front of 1D/1E is used as snack area, but the area is recessed and pretty much hidden from the occupant’s view. Some stationary foot traffic, but it’s a non issue. This aircraft has adjustable vents at ea seat.
✅ Trip Verified | Cleveland to Newark. United Airlines does not update their customers. Does not follow through on the expectations that they set. Their employees put blame on other employees at corporate or other locations. I fly United 6 times a month and they are delayed 5 out of the 6 times. If there was another airline I would use it 1st
✅ Trip Verified | I waited in line, just to print my tag for my bag for over 2 hours! I already had my ticket and paid for my bag! I and everyone around me missed our flights. And the best they could do is fly me out tomorrow with no refund! No apologies...nothing! There are no words how how unorganized, unprofessional, and unprepared they were!!
✅ Trip Verified | Phoenix to Cincinnati via Chicago. This was by far the worst experience I've had dealing with an airline. I was scheduled to leave Phoenix and head back to Cincinnati, but my flight ended up being delayed over 24 hours. I know delays happen and sometimes there is little that can be done, but I had just had my wallet stolen the night before, had no money or ID, and really needed to get home. Because of the long delay, I was going to have to sleep in the airport that night, and then sleep in the Chicago airport the next night, with no money for food (wallet stolen). I felt the first agents at the desk were at least trying to be helpful after I explained my situation, but due to the long line they had to leave before I could find an earlier flight. Before leaving, they requested to have a supervisor come to the desk to see if there were any exceptions that could be made. The next agent I worked with was God awful and extremely insensitive. After again explaining my situation, I told her the previous agent was trying to help me find an earlier flight, either via united or another airline, to no avail. She said that agent should have never looked for another flight because they were not supposed to change anything, no exceptions. We spoke a little more, but she was of little help, and even had the audacity to joke around at my situation. It was infuriating. Eventually a supervisor showed up, but when I explained to him what was going on he asked the agent if they looked at any other airlines to see if there was anything that can be done, to which she replied she checked, but there was nothing available. This was right after she told me she wouldn't look because she couldn't change anything if she wanted to.... I eventually had to sleep in the airport until the flight later on in the day(which was delayed 1 more time). Luckily I found a flight that night from Chicago to Cincinnati via another airline so I didn't have to sleep in another airport overnight again, but I was severely underwhelmed with the help I received from United. I didn't understand why my flight was delayed for so long when I was able to find a flight so quickly with another airline. They offered no compensation, and the fact that the agent made several jokes about it made things so much worse. I along with many others that faced this long delay will never be flying United again.
✅ Trip Verified | Denver to Los Angeles. This was the first time I flown United Airlines, and the best trip I had. Not that much more expensive but worth the extra little bit of money I paid, comfortable very friendly crew that helped me throughout the whole trip, super fast check-in loved watching a movie the whole way there made my trip so comfortable, seats were fabulous had plenty of room.
This is the best seat in the house, from my point of view. It’s an aisle of two middle aisle seats in the smaller 3 row section of business/first. Nearest the “generally” cleanest/largest bathroom. Service is a bit more relaxed. 3D isn’t a bad seat either though. Seats lie almost flat. The headrest keeps it up a bit. But it’s in the 5 row section. The aircraft is pretty “smooth sailing” even in the stormiest weather.
✅ Trip Verified | Jacksonville to Washington. I think I won't ever fly domestic economy flights by United again. On the way to Jacksonville from Newark the flight was delayed for 3hrs so my car rental was closed by the time we arrived. On the way back the flight was first delayed and then cancelled. Too much.
✅ Trip Verified | Arkansas to New York. Booked a combo flight via Expedia with Delta and UA for this week. My sister had an unexpected health emergency last week in NC. AA was the only airlines that responded swiftly with emergency pricing - we booked and flew out last Saturday and returned to AR this weekend. Remember - this was an emergency and unexpected. We didn’t want to use additional vacation this week for this planned trip (cousin’s high school graduation in AL). Delta approved the exception and let us use it this August for our anniversary trip. UA said no exceptions - which I bet is a lie - if we were the right people it would have been approved for the exception. Don’t fly UA - no compassion or understanding.
✅ Trip Verified | Denver to Omaha. I don’t normally write reviews, but today has been one for the books. Not only isn’t it clear why we had multiple delays, but no one (not even the pilots) know what’s going on. I got a plethora of messages saying I had a delay for unknown reasons (which I’m understanding of), but when it finally came time to board at the gate they had told us, they had us go to entirely different terminal, last minute. When I sprinted across the airport, I arrived at a gate with the description of Fort Lauderdale as the destination. The workers and guests included had no idea what was going on. Super disappointed that I had to pay for a carryon size bag and the constant contradiction that is their communication. Super disappointed with this airline.