United Airlines


Customer reviews

9/14/2019 Austin D, Embraer ERJ 145 (ERJ) seat 22A

Flew this from PNS to IAH, so about a 1.5 hour flight. I've flown on about 20 different aircraft models, and this is my least-favorite. The single seats on the seat map look enticing; I'm 5' 10'' and around 220 lbs, and I found the seat to be pretty narrow. That being said: the flight attendant was VERY friendly and the view was...

Read More
9/14/2019 Abdallah E, Bombardier CRJ200 (CR2) seat 10D

Flew on this from DEN to IDA. I'm 5' 10'' and about 220 lbs; I really like the legroom on the CRJs (also including the -700). The only thing I don't like about the window seats is that I have to lean my head down a little bit to look out the window.

9/14/2019 Abdallah E, Bombardier CRJ700 (CR7) seat 21D

My favorite thing about the CRJs is the legroom. Only con is that I have to lean my head down a little bit to look out the window (I'm 5' 10'').

9/14/2019 Abdallah E, Boeing 787-8 (788) seat 23A

This was my first time on a Dreamliner; I was lucky enough to catch this on a domestic flight. I flew from IAH to DEN. I thought all the windows were shut when I was boarding before I realized they were all tinted black. There are 5 tint settings for your window; going "full-tint" was the equivalent of having a shut window, to b...

Read More
9/14/2019 Tiffany Alexander-Davis

Not Verified | United Airlines has gone down tremendously. If you don't have premier or plus, you are treated like garbage. You cant have a carryon and seats have no charges. 2 years ago, it was completely different - actually had movies you could watch at your seat and you were treated respectfully. Going forward, American Air...

Read More
9/14/2019 S Jackson

✅ Trip Verified | San Francisco to Phoenix. Consistently delayed and being lied to in the process. Turns out the airplane scheduled for the trip has been in maintenance all along and not "delayed in the air" as passengers were told. United appears to be low on planes. They keep switching gates and forget the flight number let a...

Read More
9/13/2019 Carol Kloberdanz

Not Verified | Denver to Roanoke. Here we sit on the tarmac and we are late. So we will miss our flight and pray that there is another flight to Roanoke. Not only did United overbook our flight but then they downsized the plane. We paid for a first class ticket and we had to sit in coach. The computers weren’t working and we we...

Read More
9/13/2019 Y Hara

Not Verified | Do yourself a favor and avoid to fly via United airlines, very bad customer service, and very incompetent supervisors. Recently I searched on Orbitz tickets to Cancun and the economic one cost $360 I selected first class and cost double $755 each ticket so I wanted to surprised my wife and I bought two first clas...

Read More
9/12/2019 S Dalkin

✅ Trip Verified | This was the worst flight experience I remember having - and I'm 71. I had to fly from Providence to Portland via Washington and made the reservation less than a week before the flight. The seats are not only tiny but they have left no room for your feet and legs. The chair in front was practically in my lap. ...

Read More
9/12/2019 M Kean

✅ Trip Verified | La Guardia to Washington. This airline is always delayed, I never had a flight with united that left on time either its domestic or international. People that work for this airlines has attitude, making me feel like I owe them for flying united Airlines.

9/11/2019 P Meares

✅ Trip Verified | Newark to Los Angeles. Flight was a total pleasure. Check-in at Newark was friendly and there was zero wait at security. Gate area very spacious and I liked how the gate agents introduced themselves. Orderly boarding into what is a great biz class product, Polaris. Seat with full recline into a bed and big scr...

Read More
9/10/2019 lance Gregory

✅ Trip Verified | Charlotte to Newark. This company keeps taking my miles from me, is second time they take my miles and this time they will not give back because I haven't flown with them in 18 months. I quit flying with them because it is full of rude people every time I fly. Has lost my luggage before coming home from Domini...

Read More
9/10/2019 W Keane

✅ Trip Verified | Grand Rapids to Chicago. The customer service in Grand Rapids is truly awful. Ticketing agents are miserable and it shows in surly and rude customer interactions. I seldom fly United but have over 1MM miles flown. This is the worst customer service in the 7 continents I’ve visited — a shame it’s in my own home...

Read More
9/9/2019 Abdallah E, Boeing 777-200 (772) v4 seat 41C

I would not label 41C as green (good seat). Although there is extra legroom: 1) Because there is no seat in front, both people and carts hit your feet and legs. 2) Rows 40 and 41 are misaligned, and as a result, the tray from 41C overlaps with the tray of 41B. 3) United removed in-seat entertainment for this flight. However, Un...

Read More
9/9/2019 Cassandra Smith

✅ Trip Verified | St. Louis to Chicago. First and last time I fly with this company. I usually chose Delta or southwest and regret not sticking with them. On Aug 25th, I had a flight to Chicago. From there I was to fly to Greece. The flight was delayed by 10 minutes, I thought “ok nothing to worry about, I have 3 hours by the t...

Read More
9/8/2019 Maria Martinez

✅ Trip Verified | Rochester to Knoxville via Newark. It is the 4th time I travel with United because I chose a deal through Priceline (the deal was Priceline chooses the airline and time for a much cheaper price. About $150 less). And for the 4th time, my flight is delayed. This flight was delayed 4 hours 15 minutes. I won't ev...

Read More
9/7/2019 Abdallah E, Boeing 777-200 (772) Layout 3 seat 3B

Personally, I think it's strange to have airline passenger seats facing backwards. From seat 3B you can definitely see the people in seats 3DEFG, which I find disconcerting. Also, when people go through the curtain behind seats 4B to go to the lavatory or galley, the light from the open lavatory or galley shines down the aisle. ...

Read More
9/7/2019 Abdallah E, Boeing 757-300 (753) seat 2B

Seat 2B: the air circulation system in this plane is a bit noisy, and was especially noticeable in this aisle seat - bring some ear plugs.

9/7/2019 Abdallah E, Embraer 175 (E75) seat 9D

very pleasant trip. Seat has plenty of room. Window view was great

9/7/2019 Amy Usher

Not Verified | Anchorage to Albany. After the first leg of our flight being delayed several hours, we did not make our connecting flight and then were rudely told by the desk agent that they didn't have time to rebook us as they were too busy. Called the 800 number and was told the only option was to wait 13 hours in Newark to ...

Read More