Vanilla Air


Customer reviews

6/9/2019 C Hee

✅ Trip Verified | Tokyo to New Chitose. My child is very anxious to wear seat belt during take off so I'm asking the staff if I can just hold my child in my lap. They ask first what age is my baby and when I said 2 they say no and just ignore my child crying. She cried during take off and when she finally slept in my arms and i...

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3/20/2019 R Davies

✅ Trip Verified | I fly the Tokyo to Sapporo route all the time, but Vanilla Air is the worst. When purchasing my ticket, I was erroneously assigned an aisle seat, despite choosing a window seat on the reservation website. After waiting in line for 30 minutes to inquire about the mistake, the staff attempted to force me to pay a...

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1/7/2019 N Wu

✅ Trip Verified | Hong Kong to Tokyo. Both out-bound and in-bound flights were on-time. Very little or no turbulence experienced during journeys. This was very good. Check-ins at ground were fast and efficient. Will choose Vanilla Air again in the future.

7/26/2018 J Tang

✅ Trip Verified | This is the worst airline in Japan I have ever flown. I flew Peach earlier, which is also a budget airline in Japan, but the staff were not nearly as obnoxious as the staff of Vanilla Air. You will probably pay a lot extra than initially stated on the website, and the staff will make sure that they take your la...

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4/2/2018 Mason AlNouri

✅ Trip Verified | Narita to Sapporo. This is by the worst airline in Japan. Not only do they not care about their customers, the initial ticket prices are a decoy for you to purchase the cheap ticket only to discover later that you are screwed with random fees on things you never heard of. Their website is created to trick you ...

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2/22/2018 K Harris

✅ Trip Verified | Tokyo to Taipei. We didn't get a chance to actually fly with this airline due to the fact that we arrived 3 minutes late to check-in because of transportation problems (unfortunately with this airline you can't check-in online). The woman at the counter was so rude and refused to help us with anything and we h...

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1/30/2018 C Bennett

✅ Trip Verified | Flew Vanilla Air from Tokyo Narita to Hong Kong. To be honest, I did not expect much from a LCC. The crew on-board were professional and nice, and they tried their very best to communicate with passengers using English. The plane was clean and tidy. I do not mind having to pay for food and beverages and I do no...

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1/6/2018 Adrian Suharto

✅ Trip Verified | We chose Vanilla Air from Narita to Osaka due to the fact that the timing fits our landing schedule in NRT. The airline operates from terminal 3 NRT which happens to be the Low Cost Carrier terminal. One thing we noticed was that there is only a few counters (we counted around 8) for check in for all domestic f...

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8/22/2017 Russell Taylor

✅ Verified Review | Flew Vanilla Air from Tokyo Narita to Okinawa Naha. Boarded on time and with no troubles, staff were friendly and welcoming. Seats were reasonably comfortable, I'm 6ft tall and my knees weren't touching the back of the seat in front of me which was definitely a welcome surprise on a low cost carrier. No ente...

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8/13/2017 B Gardner

✅ Verified Review | This was the first time I flown with Vanilla Air (parent airline is ANA). They have a different terminal for low cost airlines: Terminal 3 at Narita Airport for LCCs and also at Okinawa. Check in was smooth for both flights. I had no expectations whatsoever. The inflight service was basic and for and 3.5 hour...

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5/3/2017 D Peck

✅ Verified Review | Tokyo Narita to Okinawa. This is the third time that I have taken a flight with this airline. This is also the third time it has been delayed over 2 hours. This will be the last time I fly with them.

12/6/2016 K Chu

✅ Verified Review | Hong Kong to Tokyo Narita, and a very good low cost airline! I chose Vanilla Air because of its nice flight times. Appreciated its professional and hospitable ground services. Flights took off on-time. Flight attendants were polite and attentive to all passengers. Clean seats and well-prepared in-flight serv...

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10/18/2015 SeatGuru User, Airbus A320 (320) v1 seat 6A

Horrible pitch.It was so tight the flight from Tokyo to Hong Kong was miserable. Flight was delayed 12 hours "due to air traffic control in Hong Kong" Was what we were told. However, we saw every other flight on all types of airlines leave to Hong Kong without Delay. No compensation given, not even a bottle of water. We wanted o...

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6/23/2015 Yu Xiang Lim

Vanilla air is a Japan LCC. I choose this airline because their price is the most competitive but you have to prepare yourself (red eye flight). The flight attendants are good, nothing to complain and always with a smile.

11/16/2014 SeatGuru User, Airbus A320 (320) v1 seat 22C

Seat pitch is very limited! Being 185 tall I may not be the usual Vanilla Air customer but hat major problems to get into the seat. No way I would've made it into A,B,E or F.

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