Customer reviews

10/22/2019 im Lauritzen

Not Verified | I realize it's been almost a year since I flew with Via Air, but I decided to consider it again (crazy me) to fly our daughter non-stop from Little Rock. After reading the negative reviews, it reminded me of why I said I would never fly Via Air again! I sat in the lobby of the airport for hours while the ground a...

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8/24/2019 Rachelle Anderson

✅ Trip Verified | Pittsburgh to Austin. I booked a flight in March. I never received an email stating that my flight was cancelled or that the airline was bought out by another company (Ashley Airlines). I simply went to check in 24 hours in advance and was unable to. When I contacted Pittsburgh Airport they informed me that Vi...

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5/24/2019 Carson Higgs

Not Verified | Not heeding the advice of all the bad reviews for this airline, we purchased tickets given the good price. We were notified the day prior to the departure that the flight was cancelled. No explanation and just told a refund would be issued.

5/7/2019 K Donohue

Not Verified | I had a round trip scheduled from Jackson to Orlando. Two days before my departing flight I received an email stating my flight was cancelled. No reason, no info on refund, nothing other than being told my returning flight was confirmed. I called the customer service number attached to the email and it goes straig...

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4/17/2019 M Poole

✅ Trip Verified | I booked a round trip flight on January 20, 2019 from Baton Rouge to Orlando for a trip beginning on April 21. The airline cancelled the flight in February, yet never contacted me. I found out about a month later from someone else. I spoke with customer service on March 31, who issued a refund receipt and said...

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3/23/2019 Ty McCormack

✅ Trip Verified | Orlando to Jackson. I am a frequent traveler and have flown my entire life. My mother is a Delta flight attendant of 36 years and when I was young she would take me on her flights (I had flown over 100 times before the age of 2). Given this background, I am very particular when it comes to my air travel. Going ...

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11/10/2018 Trent Parks

✅ Trip Verified | Austin to Oklahoma City. Writing this review from the car of one of my fellow Via passengers as we’re currently driving to Oklahoma City from Austin (6 hours) because after the initial 4 hour delay, the plane arrived and had a door malfunction that was a minimum delay of 2 more hours with no assurance that the...

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11/8/2018 H Peale

✅ Trip Verified | I would give them a zero, but that's not possible. My one complaint about the booking process was that there was no definition online about the size of a personal item. However, I didn't even get the opportunity to have a flight experience. My Thurs/Sun flights were cancelled the Tuesday before my departure. T...

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8/22/2018 C Maloney

✅ Trip Verified | I was to fly out of Austin to Oklahoma City. Flight was scheduled to leave at 12: 15 was delayed 2 hours. At 2: 30 our flight took off and we went to an altitude where we could lower our lap trays at that point the captain came on the speaker and said that we would need to turn back to Austin because of cabin ...

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5/31/2018 J Stewart

✅ Trip Verified | Horrible customer service when there is a problem. ViaAir canceled our flight last minute and told customers to find another way home. They offered to pay for us to get another airline to take us home, which we thought was awesome. After we did this and sent them the receipt they refused to pay it. They first ...

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