XL Airways France

Customer reviews

9/5/2019 S Pagouli

✅ Trip Verified | Paris to San Francisco. I was super surprised how good this airline was after reading all the bad reviews. I flew only with hand luggage so I could do the online check-in and didn't have to go to the counter! During boarding nobody was checking the size or the weight of my luggage! The flight left on time and ...

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8/12/2019 D Meares

✅ Trip Verified | Paris to San Francisco. Read the reviews after purchasing my ticket and was quite worried. I’ve flown to Europe multiple times on multiple airlines and this flight was just the same as all the other airlines. Economy seats are the same size as United/Delta. Our flight was several hundred dollars cheaper per pe...

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8/11/2019 Maria Barrow

Not Verified | My family and I traveled this summer from Austin to Miami, two cities in Colombia, Madrid, France, and New York. We used multiple airlines and took carry-on bags on all of them. We are a family of four, and each of us took a carry-on suitcase. The bags qualified for carrying on in all of the airlines that we used...

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7/22/2019 Anthony Kuhn

Not Verified | Newark to Paris. Worst Airline experience ever. Not worth the small cost savings. We flew from Newark to Paris and back. On both legs of the trip, the boarding process was as disorganized as I've ever seen. On the outgoing trip my seat was broken, as were 3 of the bathrooms. the seats space is unacceptably small....

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7/13/2019 J Gadora

✅ Trip Verified | New York to Paris. They lost my luggage and didnt return it for 3 days. Try being in Paris without all your meds and clothes! There isnt a worse customer service on the planet. Rude and unhelpful. The most they will reimburse is 22 Euro per day but be prepared to be put through the ringer for it. So far 14 ema...

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6/20/2019 C Mongo

Not Verified | Los Angeles to Paris. We decided to try them for our 13 years old and bought a UM (Unaccompanied Minor ) ticket. Worst experience ever. They do not inform you that they need both parent to fill a release form in order for your kid to travel but they then ask you for it when checking in and refuse to check you in ...

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6/10/2019 Lori Comerford

✅ Trip Verified | Paris to New York. The absolute worst airline I’ve ever flown! If you are looking for a stressful experience book your flight with this airline! To begin with when leaving NY for a much anticipated trip we accidentally brought an expired passport. I know horrible mistake! Since we arrived well ahead of time I ...

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2/12/2019 Sabrina Linders

✅ Trip Verified | Paris to Point a Pitre. My sister and I flex with XL Airways to get to Guadeloupe and then board a cruise ship. The flight was okay, but when we arrived in Guadeloupe our suitcases where not there. A long way of bad communication followed and eventually we did not get our suitcases for the whole trip. Eventual...

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11/30/2018 Gary Brisky

Not Verified | Hold onto your boarding pass if you want a refund. They cancel flights. The excuse given was the plane hit the gangplank and damaged a wing so a smaller plane was sent. Having 150 passengers in JFK. They knew at 5pm there was an issue yet let us stand in line from 9pm to midnight allowing passengers to board with...

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9/15/2018 Jaye Balkenbush

Not Verified | Paris to New York. This is a very low cost airline and believe me it shows. The cabin luggage weight is 5KG, my was 8 kg and the agent was so rude and insisted that it had to be checked. I offered to pay excess baggage and he said check it or leave. I finally got to my seat and there were 2 overhead bins complete...

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2/26/2018 N Brewer

✅ Trip Verified | Punta Cana to Paris. I was sceptical of this airline having read the reviews but there was a limited choice when booking airlines. Overall it was better than I was expecting. The plane was tidy although showing its age a bit. Good news was there was power at the seat. Bad the seats are not very comfortable esp...

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1/25/2018 K Mavrani

✅ Trip Verified | New York JFK to Paris. I would not recommend anyone booking a flight with this airline. Two weeks ago, I had a flight leaving from JFK to CDG on Sunday night. When I got to the airport, there was no one from XL airways there. Over 150 passengers were waiting for a flight that never arrived. The worst part is ...

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1/9/2018 S Chayne

✅ Trip Verified | I was meant to fly out of JFK to Paris. I understand the conditions at JFK Terminal 4 were out of XL Airways' control however what was in XL Airways control was to inform its passengers of what was going on. There were no email or text updates about the delays in the flight therefore I traveled to the airport...

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1/8/2018 P Jaliniuk

✅ Trip Verified | New York to Paris. This is truly the absolute worst airline. They are unresponsive, incompetent, and unequivocally rude. They do not have representatives at the airport and the staff that they do employ refuse to answer customer's questions. I was scheduled to leave on a flight 2 days ago at 9:30 pm. The flig...

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9/30/2017 S Saunders

✅ Verified Review | Flew New York JFK to Paris CDG. Worst airline ever that I have ever flown with. The seats were terribly uncomfortable, there is no amount of perks that can be had that offsets this. I almost thought it was me that was the problem but after flying with 3 other airlines on our European trip it was XL that was ...

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9/2/2017 R Dorlen

✅ Verified Review | Miami to Paris. So reading most of the other reviews I was expecting the worst when I boarded XL Airways. If you have been flying for the last 30 years it is a just like going back to the 90s. No screen with individual entertainment. Pros: Food was good as well as price and staff. Cons: If you want a pillow ...

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8/31/2017 M Lazado

✅ Verified Review | Paris to Los Angeles. I was skeptical about flying with this airline before I booked. I had read prior reviews and the ratings were very low. I felt that I should contribute with regards to the overall service that I received from XL Airways. My fare was excellent. I paid more for connecting within Europe th...

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8/11/2017 P Layvar

✅ Verified Review | San Francisco to Paris CDG. Worst experience ever! My husband's legs (lean built - 5 foot 9 inch) wouldn't fit in! His legs bent sideways. This has never happened in any economy class flights. Vegetarian meal is considered a "special" meal. Its an additional $14 per person. There is extra charge for every li...

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8/11/2017 H Speccisi

✅ Verified Review | Paris to San Francisco, the aircraft was dirty, thetable was broken on my girlfriend's seat, no in-seat entertainment on long haul flights so be prepared to have a tablet or other form of screen support. Otherwise you can rent an IPAD from the airline however make sure you ask for one as you sit down since t...

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7/31/2017 M Ramiro

✅ Verified Review | San Francisco to Paris. I was a bit nervous using this airline. I did a ton of research and looked for reviews and couldn't really find reviews base off the experience of their airline. Some of these reviews for XL I feel are from people that expected too much for a budget airline. I read the instructions an...

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