Air Transat


Reseñas de clientes

6/18/2019 Ann Hutchinson, Airbus A330-200 (332) v1 asiento 7K

Although this seat by the chart comes with a warning sign, it was a good seat, you occasionally heard the bathroom door from those who have no clue how to open or close but otherwise a good seat.

6/17/2019 Jeffrey Donguines

✅ Trip Verified | My experience flying with Air Transat on an 8 hour flight from Gatwick to Toronto was okay. Ground service at Gatwick Airport was quick. They seem to be a little stringent on both personal item and carry-on weight. Departing gate is not posted on your ticket. You must wait and attach your head on the Airport’s...

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6/3/2019 E Ward

✅ Trip Verified | Montreal to Varadero. Very impressed with this airline. The only critique was the lack of personal interaction during check in at Montreal. Plenty of staff just standing there watching us struggle. I fly quite often and there is always someone standing by to help attach those impossible labels on the bags. Act...

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6/1/2019 Debbie Bosnak

Not Verified | I booked Club Class tickets from Calgary to London in July 2018 for departure May 3, 2019 – 10 months in advance. One month prior to our departure I received an email advising a change of flight schedule now departing May 3 Calgary to Vancouver then to London. I called to confirm Club Class seat selections and wa...

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5/28/2019 Melanie Chartand

❎ Not Verified | No customer service. I booked a flight to Rome (departure from Montréal) and made an error in the departing date. Called Transat 4 days later when I realized my mistake, there is nothing they can do. There are still plenty of places on both of the flights, same price for both, but they won't change anything. We ...

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5/28/2019 M Corlan

✅ Trip Verified | Gatwick to Toronto. This is the last time I will fly Air Transat. I was told while checking in I have to pay for the bag I was checking in. It was 60£. Upon arriving at the airport I had to weigh my carry on and purse at the same time. You can only have 10kg in all hand luggage so I had to also check the carry...

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5/26/2019 Mahsa Haji-abdolali

Not Verified | I just flew from Toronto to Santa Clara (Cuba) and i had the worst experience ever. Flying from Toronto, flight was delayed for 8 hours and was never posted online until we checked-in in the airport and had to stay in the airport for 6 hours. They gave us $20 voucher for breakfast and $100 off next flight which i...

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5/22/2019 Amberleigh Strang

✅ Trip Verified | I was planned to travel with an animal, a 3 month old rescue kitten I had acquired on my trip there. i researched everything we needed to have and paid the $50 add on fee for animals in cabin, we had all the requirements. My cat's documents put her birthday on the lower end of her possible age in order to help...

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5/21/2019 sS Merton

✅ Trip Verified | Arriving at the Fort Lauderdale airport at 9am for a 12:20pm departure to Toronto, I noted that the departure time had been changed to 12:30pm. An hour later it was changed to 9pm and we were told that when the crew arrived at Fort Lauderdale they would need an 8 hr rest period and for us not to leave the area...

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5/19/2019 Maria Elvira Alves, Airbus A330-200 (332) v1 asiento 6D

Seat to hard , very in comfortable for a long flight . Usually enjoy to flight with Airtransat always option plus , this time no drink offered. Staff not very sympathetic.

5/14/2019 Gisele Frezza, Airbus A321-200 (32B) International asiento 24C

I appreciated having a washroom in the middle of the plane. I could not recline seat because person behind had a sleeping baby on his lap. I did not have entertainment

4/21/2019 P Caltine

✅ Trip Verified | Today, while trying to check in my bags I was refused to check in as the service person said there was a damage on my passport, the ink was peeling and it's like an accident, it can happen, if you spill water or something, you cannot get a passport replaced in 30 min! I had other documents with me to prove I a...

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4/17/2019 Kevin Basden

✅ Trip Verified | Fort Lauderdale to Toronto. I flew to fort Lauderdale on April 12th with no issues or problems but when I was leaving on April 16th 2019 it was horrible. I traveled with one carry on bag and and they said the flight was full and asked if anyone wanted to check their carry on bag for free they can. I volunteere...

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4/16/2019 Elizabeth Zavazal

✅ Trip Verified | Edmonton to Toronto. I paid for seat selection for aisle 15 a and b. One day before the flight they sent me a email stating they moved me to 28. When I called the said that someone was in my window seat on 15 so I decided to stay with 28. As I boarded they said I had no choice but had to move as I had a cane. ...

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4/3/2019 Dennis Owen, Airbus A330-200 (332) v1 asiento 36G

payed for up grade but found it not worth the money Paid.Seats were hard and to small .Leg room was only marginally better.Would not recommend to any one wanting more comfort on long flight.

4/2/2019 Abhijit Banerjee

✅ Trip Verified | Calgary to Toronto. Had read a lot of reviews on Air Transat at couple of different places and had kind of high hopes from the airline. Was sadly surprised to note the poor state of the aircraft and ground staff members. The staff took forever to begin their check-in counters, to begin the bad experiences that...

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3/24/2019 B Wood

Not Verified | Toronto to London Gatwick. I’m usually pretty prepared for flights, I board and see that there’s no tv which is no biggie because being prepared as I usually am I had downloaded lots of games, movies, and music to my phone. So you can imagine my horror after realizing that not only was there not a tv but no outle...

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3/24/2019 Tim Cote

Not Verified | Great service. Staff were beyond polite, courteous and friendly. Only airline on time from Cayo Coco to Ottawa. The Captains of the plane were very good and kept us up to date about both flights.

3/20/2019 N Lewis

✅ Trip Verified | After reading negative reviews, we were dreading our first ever flights to and from Puerto Vallarta with Air Transat. We were very pleased to find out that our experience was completely positive. The check-in desk staff and flight attendants were helpful and cheerful, our seats were normal economy size and we ...

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3/15/2019 Michael Bedard, Boeing 737-800 (738) International asiento 10A

Plane was vey clean and comfortable.The inflight movie was terrible,the audio during the move had too much static and the video was not clear,again too much static poor quality.A better selection and variety for music with headset use.