Air Transat


Reseñas de clientes

3/15/2019 Khalid Malik

✅ Trip Verified | Gatwick to Toronto. When we arrived at counter for checkin the behavior and attitude of staff was very bad. When we sat in the plane it was announced that there is no water in the washrooms and during the flight no tea or coffee will be provided. I am Muslim and were traveling with group of 4 no water in the w...

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3/14/2019 J Rease

✅ Trip Verified | Winnipeg to Cancun. I found this company to be very unorganized and not very kid friendly. I called before the flight to verify the number of bags we were allowed to bring free of charge. When we arrived to depart they tried charging me for 3 bags. Which I refused to pay for but they said I would have to pay o...

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3/9/2019 Abdallah E, Boeing 737-800 (738) International asiento 1C

Do NOT sit in this seat unless you don't your space being invaded the entire flight. There is a curtain right at the bulkhead which is often closed and people stuff themselves in the aisle (aka. your leg/shoulder area) waiting for the washroom. Paying $50 for this seat is an insult and Air Transat should seat someone there for ...

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3/9/2019 Abdallah E, Boeing 737-800 (738) International asiento 15H

This is a great seat and there is plenty of floor storage under the seat in front of you.

3/7/2019 Nick di Vito

Not Verified | I had great service. everyone was very helpful and polite. I had a severe anxiety attack and they were very helpful. they gave me a cold compress and relaxed me. I would certainly fly Air Transat again. thanks a lot to the staff of flight TS486.

3/3/2019 Hannah, Boeing 737-700 asiento 14A

Seats on this particular aircraft were tight. For the size of the plane, seats with legroom are at a minimum. My husband felt like a sardine. He's tall. You would think a 5.5hr flight would have the option of club class. Row 13 - exit seats....are the best. Or even row 12....2 seats instead of 3.

2/27/2019 Basira Yaqoub

Not Verified | I just got off the phone with Air Transat in Montreal and had to immediately write a review for the outstanding customer service I had been given. I had booked a flight for June from Calgary to London for my mom, however, due to circumstances, my mom was not able to go anymore. I had called Air Transat very unhap...

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2/26/2019 Air Transat newbie, Airbus A330-200 (332) v1 asiento 7A

Although these seats were against a bathroom wall, the proximity posed no problems. I had lots of leg room, but seat was extremely hard, and the 5+ hour flight was difficult because of this. Newer plane, but not planned for butt comfort! I suppose that even a few ounces of padding in each seat adds weight re fuel costs! ;-) ...

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2/25/2019 Cyril Nautin

✅ Trip Verified | Montreal to Toronto. Worst customer service. I had to go back to my destination sooner because of emergency. So I went to the airport 10 hours before my initial flight. Air Transat Staff asked me to call the customer service, they said they couldn’t help me. After 47 min waiting someone to answer my call, they...

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2/25/2019 R Ralzabi

✅ Trip Verified | Gatwick to Toronto. Worst ever. No entertainment, no USB charger. For 10 hour flight, it is very hard to fly with kids. This was our first international flight which has nothing. Disappointed.

2/19/2019 Tahiyeh Sheraze

✅ Trip Verified | Porto to Toronto. An airline that simply does not care. First and last time using this airline. Flights were delayed without any update, vacation time is spent sitting at the airport. I realize they are inexpensive Airline, but there are lot of expenses besides airline tickets, like hotels, excursion. Inflight...

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2/16/2019 SeatGuru User, Boeing 737-700 (73G) Domestic asiento 1CAND1H

These seats were purchased for $50 as they were supposed to provide extra leg room. However they do not as the divider wall is there. They provide extra knee room, it is true. But if you are wanting to stretch out your legs you must either place them up the wall in front of you, or stick them through the entrance way into the f...

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2/12/2019 A Balire

✅ Trip Verified | Gatwick to Toronto. This was the best flight of my life. The staff were phenomenal and the pilot kept the passenger informed about the delay (there was a two hour delay but the flight quality made up for it). The flight attendants were so kind and helpful. There was also complementary drinks and a meal and sna...

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2/1/2019 Katrina Major

✅ Trip Verified | Toronto to Puerto Plata. I’m so impressed with this airline. We booked a vacation package and everything from boarding to flying to airport transfer to hotel choice was a five star experience. We experienced expected delays but even arrived within a half hour of expected landing times despite a horrific snow ...

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2/1/2019 Matt Houston

✅ Trip Verified | This is the worst airline I have ever flown with. The trip from Vancouver to Toronto was abysmal. There was no complimentary food, not even a snack of any kind. No headphones either. Free juice was offered over 2 hours into the flight, one more pass for water over an hour after that. The seats were incredibly ...

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1/29/2019 JD, Airbus A321-200 (32B) International asiento 37C

This airplane is leased from Thomas Cook to Air Transat for the winter. It has excellent legroom in every row. The service was very friendly and attentive. The only entertainment is on overhead dropdown monitors, and they only played one movie on a flight that could have played at least 2.

1/27/2019 David Pearl

Not Verified | Toronto to Manchester. I added insurance when I booked my flight, a simple checked box. Of course they don’t tell you the amount you are insured for. No that it mattered as I got back nothing. The telephone number to make a claim which is on both Air Transat and Allianz websites are incorrect. I kept getting thou...

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1/25/2019 Doug, Airbus A321-200 (32B) International asiento 15C

The 50$ price for prebooking this seat is money well spent. I’m 6’3” with bad knees and stretched right out couldn’t even come close to the seat in front of me. The narrowness of the seat is nothing good to say. Have to admit I’ve heard bad things about Transat but overall was quite pleased with my experience and definitely uae ...

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1/22/2019 Doug D, Airbus A321-200 (32B) International asiento 15C

Sat in 15c emergency exit way more leg room than I was expecting. Definitely worth the extra booking fee

1/14/2019 Lisa, Airbus A320-200 asiento 4J

This flight was the worst experience of my life. We paid for extra leg room at $50.00 We were loaded on to the planethe and seated in a regular seat which is very small and cramped. My husband has very long legs and sat with them pushed up against the other seat in front the entire way. Which is the reason we always pay for ...

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