✅ Trip Verified | Montreal to Pointe a Pitre. Great flight. Had a disruptive passenger who created a scene over his carry on bag. The stewards were 100% professional in dealing with him and too be honest they were too nice. The return was just as good. A big thank you to air steward Codey
✅ Trip Verified | Barcelona to Vancouver via Montreal. My dad was supposed to be home yesterday but his flight was cancelled and he had to spend the night at the airport. The phone lines had very long holds of over and 90 minutes if you could actually get through. After waiting an hour and a half on hold my mom was disconnected. Rather than teaching staff how to deal with tired and frustrated people waiting they simply sent in armed security guard and threatened to arrest anyone who was rude to Air Canada staff. I just want my dad to be home. I am still waiting for him.
✅ Trip Verified | Rome to Toronto. Flight delay for 4 hours and I miss connecting flight to Milwaukee. When landed, I was in a rush to check my next connecting flight and approach the ground staff and I was given a Next day flight, and staff said that they cannot do anything and direct me to counter F to check for optional flight to Chicagon. I have no choice, but take the only option to fly out next day at 8.30am. After immigration than I realise that I left my laptop in the magazine compartment. I go to the lost and found but they cannot locate it, the lost and found staff have send message twice to check the flight but still no sign?
✅ Trip Verified | I used them twice - from Chicago to Toronto and back. I will never use it again. We were delayed 7 hours in total. Once it was because of ‘weather’ but the next was delayed 3h 45min because they were trying to get overbooked clients to cancel their flight. It was terrible and because of the delay I couldn’t get my luggage to my final destination.
✅ Trip Verified | Dallas to Vancouver. A horrible experience. They will only check baggage two hours prior to the time for boarding. My family and I arrived 2.5 hours ahead of time to check in. A woman was sent out to tell us to get out of line. Their disorganization should not become our problem. We will chose a different airline next time.
✅ Trip Verified | Ft Lauderdale to Toronto. The wait to speak with a customer service rep is about an hour or more. I called a week before my flight because I just got my citizenship and took away my green card. So I called to verify if I could fly with my naturalization certificate and I was told by a customer service supervisor that I could. When I got to airport they said I couldn’t. Long story short, fighting to get my $ refunded. Don’t give out the wrong information to people if you know the answer.
This plane is a joke for overseas rides. There is no video monitors on the plane at all. The first class/business class is like a regular US domestic business class. The premium economy does have more leg room but is not worth the extra price to upgrade. Rogue is a joke -- it's not luxurious at all! I will never take this route again. I've never felt so ripped off. I booked via code share with United and that was even worse because I could not adjust the fare until checkin. I'm going to give United an earful.
✅ Trip Verified | Detroit to Berlin via Toronto. This review is based on having Premium Economy on an Air Canada Rouge transatlantic flight. In other words, it's the best seat you can get with them since they don't have a traditional business class. In the continental U.S., I usually fly first class (for work). This flight was for work but first class/business class is ridiculous for transatlantic flights so I fly Premium Economy which is actually quite nice. Let me first say that if I did not have Premium Economy this would have been the worst flight ever. If you are from the U.S., then Air Canada Rouge is equivalent to Spirit Airlines when it comes to their Economy Class. They also have an "Economy Plus" which is a little better (i.e. normal airplane seats). PROS + Food: it was really good. Equivalent to first class in the U.S. + Recline/Leg Room: Comfortable recline and leg room. Even had a little stool for your feet + Staff: I'm not going to lie, the Air Canada Rouge pilots and flight attendants are some of the best I've encountered CONS - Seat Cushion: Worst ever. It's paper thin. Couldn't sleep at all on my 8hr flight. - Plane Age: The 767-300 is/was a workhorse. It's ageing and not ageing well. Overall I felt safe. But in 5yrs, not so much. No Wifi: This killed me. I count on Wifi to do work. Nothing. - Air Canada Booking: I had no clue I was booking an Air Canada Rouge flight until after I booked. Sneaky.
Seat 18G was somewhat uncomfortable due to not being able to extend legs fully due to bulkhead wall. Was sat next to an infant in this seat due to bassinet in the bulkhead. Luckily baby was asleep most of the 9hr flight, but would be an issue if she kicked off screaming. I suspect you're basically guaranteed to sit next to an infant in this section. TV monitor pulls out from under right armrest, but sits at a bit of an awkward angle, but worked fine. Seat is good to be able to stand up and stretch at any time. Not sure it was worth the extra money, but it was either that or 45A.
✅ Trip Verified | Our flight was delayed for 6 hours, waited on the runway for over 1 hour. They booked me and my husband on different flights for the connecting flight from Calgary. They booked mine for 10 PM while I was still on the flight from La Guardia yo YYZ. Ridiculous! Our bag was lost or sent with a different flight we don’t know yet. They booked us into a hotel but gave us the address of another one and we had to find a way to get to the correct address at 2 AM! The customer service rolled their eyes at us, hang up the phone, told us no one will do anything at this point and they were more interested in going home then assisting. No one responded to our concerns or offered any assistance! It’s a disgrace of a company!
✅ Trip Verified | Toronto to Calgary. This was a new aeroplane. I don't know the type. I have short legs and my knees were up against the seat ahead of me. When the guy in the seat ahead of me change position it would press against my knees and was not comfortable. I hate to think about how it feels for taller people with longer legs. But mostly what I disliked was that there was no way to charge my smartphone so I could use it to watch the online entertainment. This new plane has no outlets for its passengers. Bad and unpopular idea! I ran out of charge halfway through the movie. Several other people including the ones in my row and those across were unhappy with this too. No one could watch the entertainment in my row. I don't understand the reasoning behind this. The price isn't even cheaper than regular or Westjet or Air Canada which I prefer. I will not fly Rouge again. You get a worse flight for the same price. I didn't realize this was Rouge until I was at the airport.
✅ Trip Verified | Victoria to Boston via Montreal. Very poor interpersonal experience. Aircraft, facility etc are reasonable. It is the behaviour of staff that cause concerns. In food delivery service, the hostess decided to skip several rows, and when called for a drink, she pointed to the fact that we should have asked when they were delivering drinks! Our baggage was not delivered, The agent linked to US customs looked it up and found that it was delivered to another airport. He advised that we should contact the Baggage agent. The comment we received from the baggage agent were disturbing "are you sure it was not delivered?". I urge Air Canada to address these attitudes on part of its staff members.
✅ Trip Verified | My flight from Dublin to Vancouver was what I would describe as ordinary. The cabin crew were sort of aloof and doing an average job. My main complaint was that the washrooms in the middle part of the aircraft ran out of toilet paper and there was no effort to replace. The replacement were the small napkins that are usually used when serving drinks. There was a small snack provided before landing which was already past the best before date by two months. I would summarize the flight as below average.
✅ Trip Verified | Barcelona to Toronto. I was so worried to fly with Air Canada Rouge because of negative reviews. With this 9 hour flight I only have two negative things to say. Flight boarding was 1 hour delayed with ground staff no mentioning anything. The inflight entertainment system kept freezing or going blank. You would have to close app and re opening it, and skip movie/tv show up scene you were at once it dropped out. Other than that service from cabin staff was exceptional, seating and leg room was comfortable and plenty. I go as far as saying this was the flight I feared most but ended up being more enjoyable and satisfied than the Air Canada flight I had flying to Europe. That AC flight was cramped, tight and not enjoyable experience .
Terrible seat pitch and width in economy class, very uncomfortable on a long haul flight. Other airlines I've flown with had much more comfortable seats in the same aircraft.
✅ Trip Verified | Vancouver to Toronto. The seats are cramped, the planes often dirty with garbage in pockets. Customer service is rude and unhelpful. Every time I book a flight I get pre assigned a middle seat and zone 6 for last to board. There was no overhead luggage space because everyone carries huge rolling luggage pieces. I book and pay for extra leg room only to have them move someone into seat beside me who didn’t pay at all. The only positive I can give for them is that their flight attendants are always nice and kind.
Not Verified | London to Toronto. I recently had a flight with Air Canada. The staff were very kind and helpful. The lounge was the best I've seen! The seats were amazing and so was the food!
✅ Trip Verified | Los Angeles to Toronto. We booked 4 Business Class Seats on their Boeing 787 for a red eye flight. The tickets were for me, my wife, our 13-month daughter and our 14-year old niece. Air Canada booking showed the age of our daughter, as we gave them her info and said we wanted a seat for her. After we boarded, and put her in her car seat, she fell right asleep as people were still boarding. At this point the crew said the car seat needed to be checked as their seatbelts don’t work with car seats, and I had to hold her. They also said there were no seats in coach for her and that they need me to get her now so that they could take off. They were polite, but I was stunned by what I was being told. We complied with their instructions, as required. Air Canada responded to my email offering me a $100 e-gift card. All of us were exhausted after the flight. I’m insulted by their offer of $100 and simply can’t believe any airline would act in such a manner.
✅ Trip Verified | Frankfurt to Toronto. My first time flying with Air Canada and could not be happier. The aircraft was very nice - who doesn't love a toilet with a window!? - the staff were very nice, the food was delicious and the entertainment system was au point! No delays, but would benefit from allowing boarding passes on the iphone wallet.
✅ Trip Verified | CMN-DCA via YUL in business class. The CMN-YUL flight was an hour late departing which made the connection tight in YUL for the short segment to DCA. Crew on board the long over-the-water sector was excellent. Very friendly and attentive. Food was very good. AC uses the old herringbone 1-2-1 business class configuration. It is private, but does not allow you to look out the window. While transiting in Montreal, I could see that my bag cleared US Customs. However, it did not make it onto the aircraft for the short flight to Washington Reagan. Upon arrival, I filed a missing baggage claim with AC. This is done at their check-in counter and, as a result, took a long time as a large family checking in had a problem with their tickets and there was only one agent on duty. I finally was able to file a claim. My bag arrived on the same flight a day later, even though there was six flights between Montreal and Washington (either DCA or IAD) in the interim. After arriving in Washington, my bag took another 24 hours to get to me. Shameful performance on the part of AC's baggage tracing and contracted courier delivery service. Marred an otherwise good trip with AC.