Not Verified | Paris to Florence. Air France lost track of my luggage during a connecting flight. When my bag was found, I was told it would be delivered to me later that day. When it wasn't delivered, I was "guaranteed" it would arrive the next morning. It has now been 2 whole days and I still do not have my luggage, nor have I received any help in getting ahold of it. I have called the airline 4 times and have been told repeatedly that there is nothing they can do, and that I can't speak to a supervisor. They can't contact the courier service that is supposed to deliver my bag to me, and they can't give me a number or address for said courier service. They also can't put me in contact with someone at the airport in Florence who speaks english that might be able to help me. I have cancelled various tours and events to make sure that I am close to my Airbnb when I get a call about my delivered bag -- all a complete waste. I am in the dark on when I'll have access to my own toiletries, clothes, and technologies and Air France refuses to help me. If you want to guarantee your checked luggage will arrive at your destination, DO NOT fly Air France.
✅ Trip Verified | Paris to Zurich. It was a short nice trip. It departed and arrived on time. Baggage claim was pretty fast. Food and drink were served during the flight, even thought its duration was only 75 minutes. The aircraft is very clean. In general, I felt highly satisfied and had nothing to complain!
✅ Trip Verified | Nouakchott to Paris. Really really bad. Old plane, no hot water in business class. The entertainment was awful, you couldn't see a movie properly, it was blurred and the screen were so small. Meals were good but overcooked. The only positive thing was the professionalism of the cabin staff.
✅ Trip Verified | Air France shines with poor communication and even worst customer service. Arrived an hour late in Paris, had an hour and fifteen minutes transfer, I already warned them about that after booking our tickets, you give us a transfer that is too short, they said that this is never a problem, your connection flight keeps a eye on it. On arrival in Paris we had to run to catch our flight, two customs checks, at the gate I asked if our suitcases were coming, yes they said, they are already on the tarmac don't worry. On arrival in Bangkok I saw a list on the belt with of course our names on it to report to baggage service, our luggage had not come along, we received a print that they would now be coming via Singapore and had to be there in the evening, nothing came. It turned out that Air France in Paris had put a flight number on our luggage from Singapore Airlines, from Singapore to Bangkok, which doesn’t exist. So apart from lying and unfriendly, they are also stupid. I send them a email, no reply, at last our luggage arrived more then two day’s after our arrival and they arrived separately from each other at our hotel. Why didn't the crew inform us about it, and why is the communication that poor, one day after we received our last bag I got a message that our bags had arrived at Bangkok airport and should be delivered to our hotel within 24 hours, so that’s very accurate. Service on board specially in Business class was poor, it took a long time before we got a drink, meals served very fast, didn’t see anyone for over 9 hours, and they complained that they were very tired because of the long flight, excuse me, are you complaining to your business class travellers who hardly saw you during our flight, strange attitude. So conclusion, never again Air France, as a frequent flyer in business class this was the worst we have had compared to Qatar, Cathay, Singapore Airlines, Swiss and even KLM and British Airways where we find the service is also not worth the money.
✅ Trip Verified | Kiev to Montréal via Paris. I really enjoyed my trip with them. The flight attendant were so mannered. The food was so delicious and so filling.The pilot too did a great Job. I will recommend this flight.
✅ Trip Verified | Short flight from Paris to London and so expectations were not very high. As expected, on a short flight like this, there was no in-flight entertainment. The seats were 3+3 and leg room was not very good. The boarding in CDG was very slow with long queues building up on the skybridge. Part of the problem was with passengers carrying bulky kitchen sink-like "hand" luggage. The airline should enforce the standard rules on bulky and heavy hand luggage. I had to stow my modest 4Kg "Cabin Max" bag under the seat! The snack and drink were adequate for the short flight.
We had a fantastic experience in La Premiere. While the seats are not as "private" as those on the 777-300, they are incredibly comfortable and the service was excellent. I enjoyed having having a separate changing room; the sole bathroom for 9 passengers was perfectly adequate. My husband was in 2F (he is 6'5") and was equally impressed. The ground service was impressive and the La Premiere lounge at CDG is quite the experience. I have to admit I felt a little guilty when we boarded the plane at LAX; it is a little surreal being walked to the front of a line that has hundreds of passengers and walking onto a private boarding gate!
✅ Trip Verified | Milan to Marseilles via Paris CDG. Lost our luggage for 3 days before we got it all back. Terrible communication, totally dysfunctional process, no one could tell us where our luggage was or when we would have it.
Lots of room between the seat and the cabin side. Everything shows sign of age. There is no AC power socket and the USB socket does not even provide sufficient charge to keep a tablet going through the flight.
CDG->SEA, yhis was on a newer or refurbished A330, not the older ones I have flown in the past, it has the "dressing room" style lights around the bathroom mirror. 19H is the rightmost seat in the center section, what is marked 19F on the old maps. This was a much-improved seat, newer entertainment system with a remote, seat that seems to slide a bit further forward in its shell. The bulkhead gives you more room, still have the tray table in the armrest but there is a bin to put magazines/etc in front of your seat, which is nice.
Bulkhead seat - no space to stretch legs under the seat in front.
✅ Trip Verified | Tokyo to Paris. We were on our honeymoon and thought we would spend a little extra on a more reputable airline such as Air France. Our outbound flight from London Heathrow to Tokyo had no entertainment and we were kept in the dark the entire flight. We were told we would get compensation and an apology email and heard nothing. Filed a complaint but response was unsatisfactory and did not address my concerns. On the flight back we couldn’t sit together and made no effort to assist.
As mentioned by others the Premium Economy seats to not recline but just move a few cm forward and the backrest is also only moving a little bit but in a very unnatural position. Economy seats are fine. I recommend to mark all premium economy seats as yellow in the seatmap. This is far below standard. I upgraded to business, the business class is fine. Unfortunately no Wifi on the plane.
Premium Economy Aisle Seat -- hard seat, extremely limited recline, and very limited space for feet. Small TV screen. Only good thing: not noisy, far from toilet, separated by curtainf rom economy.
✅ Trip Verified | Mauritius to Paris CDG on a Boeing 777-300ER. This flight wasn’t our first choice, as we were originally booked on a Air Mauritius flight, but were rebooked to this Air France flight because of the cancellation of the Air Mauritius flight (we knew this 2,5 months before departure). When we checked in online we were assigned two aisle seats on row 22. When we later checked our seats in the Air France app again we found out we were assigned different seats; row 20 and 54! The reason of this was a equipment change; Air France was operating a less dense 777-300ER with a lot less Economy class seats. During check in we adressed the seat issue and lucky we got new seats; 47A and B. When we sat down we felt extremely cramped; the seats were very uncomfortable with terrible leg room and appealing shoulder space. Air France is operating the 777 in a 3x4x3 configuration, and this cramped configuration is used with an increasing amount of airlines. The PTVs were of good quality with decent content; movies, series, music, games, interactive map and a front camera. The cabin crew was very professional, proactive and polite. Both meals (dinner and breakfast) were of a good quality, but a bit small. Last but not least, the temperature on board was extremely hot during the first few hours. We addressed this to the crew and they acknowledge, but couldn’t do anything about it as the system was not reacting properly. To sum up; this was my first and most definitely last experience on board of an Air France 777-300ER. The service was fine but the seat discomfort made it one of my most uncomfortable flights ever. I would certainly fly Air France again (this was my fifth flight with them), but only if it isn’t a Boeing 777!
Not Verified | I had a surprisingly stellar experience despite an overall horrific travel experience. I had booked my initial travel on business class on Polish Airlines from Los Angeles to Tblisi since it was the shortest flight in the duration of 18.5 total. It was on May 3th, 2019. By the time I got to Warsaw and waited for 6 hours that was expected, then there were delays, then unexpectedly they cancelled the flight at the last moment and informed us that we needed to wait for another 24 hours to fly to Tbilisi. They did provide a hotel. However, I had a family waiting for me for a celebration and I needed to get to Tbilisi as soon as possible. So, I arranged an arduous fight back to Paris, then to Tbilisi that saved more time. My overall flight lasted 37 hours and included lots of schlepping, but I have to mention the detour through Air France that provided light and amazing service through this ordeal. The flight to Paris included this delightful female (unfortunately I didn’t get her name) flight attendant that made things so pleasant. From Paris to Tblisi, on the last exhausting leg, I encountered a flight attendant named Patrick, who made my day pleasant. I can not undermine how he changed my horrific flight experience to quite pleasant. He was authentic, didn’t try too hard. light attendants have a difficult job of dealing with stressed public.
✅ Trip Verified | Paris CDG to Dublin. Flight arrived earlier than scheduled. Good and smooth travel right from check-in to landing. As a platinum member of flying blue I also had access to the lounge in Paris. Good choice of food. The stewardess even introduced herself when we were on board and addressed me by name. A really lovely gesture that was much appreciated. Baggage arrived swiftly on arrival in Dublin.
✅ Trip Verified | Another good flight with Air France. I booked last minute as my flight with Transavia to Orly was cancelled due to the general strike in France on the 9th of May. Upgraded at the gate to business class. Good collation served, well presented. Service impeccable just like what I have been accustomed to with Air France. Baggage arrived promptly on arrival.
✅ Trip Verified | Paris to Vienna. My recent flight with AF was a pleasure from beginning to end. Easy to use IOS app both at purchase and check in. Airport check in was smooth with no line at CDG T2F. Security line was longish, but not too bad. Hand luggage allowance is generous (12 kg). Boarding was fast and ordered, divided by zones. Economy new seat is great in terms of comfort. Cabin was clean. Breakfast consisted of pain du chocolate and coffee/tee/soft drink which was ok for 80 min flight. New entertainment system was a huge surprise to me. You log in to Air France onboard wifi and get internet for messaging for free, plus flight info plus variety of tv shows and movies, also for free. USB port is at every seat. Arrived on time, bag was on the belt in 15 min. Miles arrived to my account next morning. Flight price was 44 euro. Brilliant.
✅ Trip Verified | Havana to Geneva via Paris in February 2019. Poor onboard catering, pursers dialogue and treatment, and staff friendliness, welcome and attentiveness. The story is so long that I regret writing it to Air France customer feedback. I will never travel again on this airline and is a shame that it partners with KLM which is way above in so many terms.