✅ Trip Verified | Amsterdam to Hamburg. Avoid if at all possible. The flight cabin, food and flight crew are of an acceptable quality but the logistics are terrible. The website and app are really difficult to use. The luggage was lost for the whole plane load of passengers. Imagine how poor the procedures are if you can lose not one but a plane load of luggage. The subsequent experience of trying to get it back beggars belief. Three days later, still no bag, no apology and no money to buy new clothes. They don’t read and respond to complaints, just give a standard message noting they received your complaint. This has been a terrible experience of an airline that doesn’t have its act together and does not care about its passengers.
The seat has an IFE box and a an extra support bar for the seat row in front. Making the leg room very minimal. Also the IFE box has a sharp edge, after a few hours my leg really began to hurt. Besides that, just a default economy seat.
✅ Trip Verified | Frankfurt to Saint Petersburg via Amsterdam. KL flight 1770 departure FRA postponed from 17.50 to 18.40 h. Finally departed 20.50. No reason given by KLM, no excuse, nothing. Arrived AMS 21.55. Had time if not so much delayed to reach KL flight 1399 to Saint Petersburg at 20.55. Missed connecting flight. No support at AMS airport. Booked hotel for the night at our own costs. Got rebooked flight on next day 13.00. Missed 1 complete day of our holidays. Had to pay prebooked 5-star-hotel at Petersburg without using it. Filled a form for compensation under EU legislation. KLM refused, 'you have to fill in some other forms'. Filled in some other forms with bank account. KLM wrote back they hadn't got our bank account. Filled in some more forms. KLM told then compensation would be 600 EUR for each of us. 1 hour later came another mail we are sorry compensation is only 250 EUR per person. We answered both 250 EUR and 600 EUR were wrong because these were flights far above 1.500 km, both flights starting in EU, KLM seated in EU and the delay was 15 hours. So compensation must be 400 EUR each one. Finally sent them the text of EU rules. Never got any reply. Stay away from KLM.
Sit in this seat if you like to have condensation from the AC dripping on you for the duration of your flight. KLM is completely aware of the problem but continues to sell the seat.
✅ Trip Verified | Aberdeen to Prague via Amsterdam. I personally feel safer, more welcome and more comfortable on a KLM flight than I do flying with anyone else. KLM is the perfect, cheap choice for a safe and enjoyable journey.
✅ Trip Verified | Toronto to Amsterdam. I had not flown with KLM for a number of years so was interested to fly them again. It was a full flight to Amsterdam, the flight crew were very attentive and professional. Service before, during and after the meal was excellent. The cabin was warm so no need for the blanket on this flight and managed a few hours sleep, the pillow was great. All in all a very good flight experience on the way over to Amsterdam and also on the flight back 4 days later. Well done to all of the KLM crew and staff.
✅ Trip Verified | Amsterdam to Aruba. Booked a flight to Aruba for a short week with KLM for a price what I've found quite steep for such a flight, though I was not in the mood to use Arkefly. On the day of travel, the public transport was striking forcing me to go to Amsterdam early to prevent being late to my flight. Flight itself boarded on time and departed about 25 minutes late as ground staff was late bringing a passenger on board who needed assistance. Eventually airborne, a round of drinks were served about 30 minutes after airborne. About an hour later, food was served and I chose for Chicken in BBQ sauce which was ok in size and quality, though a tad sweet. About midway through a flight, the only round of drinks (water only) and icecream was served. Another meal service was initiated about 90 minutes to landing which was ok (sort of Pizza slice) and some dessert and salad. Enjoyable. The flight itself was decent and cabin crew was very pleasant, though KLM could have offered a better service by providing us with more drinks instead of continuously asking for a drink.
✅ Trip Verified | Vienna to Sao Paulo via Amsterdam. The new lounge at Schiphol is excellent with plenty of space to choose from and drink and food options are plenty, fresh and the area is well kept by smiling and helpful staff. Boarding was well organised with priorities well taken care of. After boarding cabin crew make you feel comfortable. Pre departure drinks were offered and the flight attendant offered to prepare my favourite cocktail. Menus, very nice amenity kits and warm towels distributed. After take-off, more drinks and warm salted almonds were served. In flight entertainment options are varied. A delicious lunch followed with two choices of appetisers, three choises of main dishes, dessert and cheese. A mid flight snack was seved and yet a light meal before landing completed a no non sense catering experience. Quantity and quality were both outstanding and presented by attentive cabin crew. One point that deserves KLM attention is their long haul product is the seat, while on short haul it offers a good seat pitch and recline, their long haul product needs an update urgently. The seat is too narrow limiting the choice of a good sleeping position even though it stretches to a full horizontal position, space for the feet is minimal and if you need to go to the toilet, you will have to jump over your neighbours legs, most airlines are now offering seats in a staggering position to avoid this. Alll in all KLM offers a very good product and special kudos to their great staff.
As this row consists of 3 seats instead of 4 .This seat gives you extra legroom to you left.
✅ Trip Verified | This was the last flight of the day from Amsterdam to Manchester. It departed significantly later than scheduled, which was quite frustrating. However, the onboard service was good, as ever, and a snack and drinks were provided.
✅ Trip Verified | Seoul to Basel via Amsterdam. Service was the best out of 3 airlines I have recently flown. The seats were cheap looking and very old. The aircraft was very old, chipped bathroom etc. The food was okay but tasted a little a bit of plastic from the melted base or the lid. Overall it was an okay meal. In-flight entertainment was satisfactory and this flight didn't have WiFi.
✅ Trip Verified | This was the early morning flight from Manchester to Amsterdam, which I have flown several times before. This flight was punctual, and we arrived on time. Onboard service was excellent, with a breakfast sandwich and hot and cold drinks provided. I recommend KLM for short haul and long haul flights. They've never let me down.
Nice! The IFE and the WiFi was a big highlight of the flight, and so was the food. However, when I pressed the service button twice to get a thicker blanket, no one came, so I had to sleep in a thin and apparently cold blanket. Other than that, I can steer clear from negatives.
✅ Trip Verified | KL 1073 Amsterdam to Manchester flight. Arrived at Schiphol Airport 3.5 hours before the 1 hour 15 mins flight to Manchester. Upon arrival at Manchester half the passengers received their luggage and half did not! No excuses can rectify that happening. We had to fill out paperwork and then leave for our hotel with nothing and hope our luggage would be delivered. It was delivered a day and a half later, in the evening. Upon inquiring at the airport and from the baggage company employees handling this issue for KLM, I found out that this is a regular occurrence each day and not a one off. Apparently they leave your luggage behind in order to ship cargo to Manchester as it is a big money earner for them. They inconvenience the paying customer and spoil their vacation. Luckily we were at a hotel for 4 days but if you are renting a car and moving around Britain - good luck, you will need it. I suggest check out other airlines rather than have this happen to you. We will never fly KLM again!
this seat has severely reduced foot space due to the support of the seats in front as well as the entertainment box. I'd mark this seat as yellow!
The seat is slightly blocking the passage from Business, causing the carts to almost always hit your feed. I'd mark this seat as yellow! Also, seats 10H, 10J and 10K have about 10cm more legroom due to the bulkhead being slightly more forward.
This seat is within the small business class section between the Galley in front and Economy class section behind you. There are negative reviews about the attendants excessively moving trolleys between the Galley and Economy class, forgetting about passengers in this section in favor of the main Business Class section. These do exist to some extent, and if you fixate on them then yes you will notice it. But really, it’s minor. I love how there is only one row of seats, with excessive overhead space which is good to hold all the great stuff you can buy in the Amsterdam airport, the foot room is spacious for every seat and I get a better sleep on this flight compared to most other aircraft. Overall, I find this section to be very private, with more openness and relaxation because of less people.
Not Verified | Leeds to Bremen via Amsterdam. Flew in May but my baggage turned up 4 days later, bought £30 worth of toiletries but no clothes as I’m staying in offshore. Was promised £30 back and £100 compensation. Haven’t received anything but emails telling me my bank details are incorrect. Not the first time it has happened. But certainly the last as I will never book a flight with KLM again
✅ Trip Verified | Smooth morning flight from Zurich to Amsterdam. Full plane but nevertheless very fast boarding. Exit row seat 11D. Exceptional large legroom. Catering consisted out of a cake, can of water and an additional drink. Only minus was the far away landing runway, so we had to taxi 12 minutes after landing to the terminal.
✅ Trip Verified | Excellent experience, staff are first class, food and entertainment very high standard, easy of travel and ground support excellent, 5 stars all round, seat very comfortable with loads of space, highly recommend.