❎ Not Verified | Singapore to Tokyo. The airline seems to have gone on a cost-cutting mode. On a seven-hour flight, only one meal served. For a premium full-service airline to do these things in disappointing. Competition on this route provides better catering options. The seat was average economy class seat. The crew was polite and professional. Overall, SQ standards seem to be declining.
✅ Trip Verified | Singapore to Sydney. I foolishly left my video gaming device on the seat next to mine and only found out after I reached my hotel. I panicked and called up the ground handler for Singapore Airlines and never got through via the phone number provided on the website even after 22 times. However I called up the Singapore Airlines Krisflyer hotline and the sweetest lady reassured me and told me they would log a request to check the aircraft for the item, her kind tone and understanding nature really helped soothe my nerves and gave me some peace of mind. Half way through my trip I got the news that my item was found and I could collect it before leaving Sydney. As much as I will strive to be less careless, I am so glad that I could count on the customer-oriented culture and all-round excellence and efficiency that the SQ team has displayed in the times where I slip up. A big thank you for everyone from the customer service team to the ground handler for reuniting me with my lost item!
✅ Trip Verified | Singapore to Hong Kong. Flight attendants were really helpful throughout the whole flight. Although it was a full flight, the flight attendants paid a lot of attention to detail to serve the passengers. One of the flight attendants helped find ways to keep a hand carry item for a passenger somewhere as the flight was packed and had no available space for her item. They kept her updated on how the item was as the item was "fragile". My mom told me that she felt that SIA kept their standards as the last time she flown with SIA was 16 years ago. Overall, I had a very pleasant and enjoyable flight.
✅ Trip Verified | Sydney to Rome via Singapore. First time travelling business my seat was literally located within 50cm of the toilets at the rear of business class. During this long flight these toilets were continually in use not only by business class but also economy class, and i was kept awake. I believe that these seats should not be offered as business class given there location. I would have rather spent the flight in economy class rather then being next to the toilets
Not Verified | Sydney to London via Singapore. Fantastic service. Food was delicious I had Indian vegetarian meal and great improvement to last time. The old A380’s are the best, so comfortable, the new ones have uncomfortable cramped seats that I cannot sleep on not as wide as the old ones. Also not sure what the problem is with the cabin air but every time I’m in the new planes there’s a smell from the toilets. Arrived feeling as though I hadn’t flown some 10000 miles.
✅ Trip Verified | Singapore to Manila. Old plane with dirty interior. The cushion was depressed so you are left sitting on a hard bench. Entertainment system rarely works and the crew don't care about anything. On these poorer routes, they use these older planes which means often they break down leaving you stranded. Really poor value for money and definitely not the quality airline of the past.
A good seat if you want to recline and not feel guilty about it. Relatively spacious for modern economy class as would be expected on SQ. Window is located well so that the frame lines up with your shoulder if you want to sleep against the wall. Being near the window in three abreast means the toilets are a bit less disruptive. As mentioned in another review of the same row, there is a storage compartment directly across the aisle which has a bright light inside - if you are flying at night the light will shine on you every time the crew opens the compartment.
✅ Trip Verified | I was on flight SQ 317 from London Heathrow Airport to Singapore Changi Airport on 13th June 2019. As a Singaporean, I am utterly disappointed and disgraced by the service standards of the SQ Crew. After take off, the first meal was served. The stewardess briskly shoved us our meal trays and asked if I want any beverages with my meal. I replied with my choice of beverage (coffee). She simply walked away after acknowledging my request without saying anything at all. I thought maybe she didn't have coffee on her tray so she went to get some. But she never returned. I was appalled by this. Next was snack time. A different stewardess came with the snack tray ask if we would like any snacks. As my sister was hungry and we saw on the menu that sandwiches and wraps was available in the snack menu, I requested for a sandwich/wrap. The stewardess reply was a brusque "I don't have any, I'll check" and she too walked away without coming back. What ever happened to our friendly SQ crew? I was shocked by their attitude and more shocked that it seems SQ crew have short term memory loss. Twice they did not come back to me and left me hanging.
B777 26-27April SQ325 - Atrocious food (very poor quality and cold -even worse when same meals eventually returned after reheating). Aircraft well past its prime e.g. seats in poor shape - uncomfortable with very limited legroom. Very poor in-flight service and attitude, and all but non existant service during the night. Toilets not cleaned regularly enough. Not what we've come to expect from Singapore Airlines.
Not Verified | Highly recommend Singapore. The crew is the biggest asset to this airline, they are not only highly professional they are also friendly and personable. The crew on our flight went out of their way to help us when our son got a blood nose upon landing, ensuring his wellbeing and helping us even after all passengers had disembarked. The customer service is outstanding, we wouldn’t fly with any other airline.
✅ Trip Verified | London to Melbourne via Singapore. Average at best. Check in and baggage drop off hassle free. Lounge doesn’t have a great selection of food. As a gold velocity member with a third family member travelling on a different Star Alliance flight, she was refused entry despite gold membership allowing a guest, and travelling business class. I was met with 3 staff members who stuck to their guns. The lounge was quiet, but they assured me it would fill. I will never use this airline again.
I sat on this seat from Singapore to Brisbane. Seat was a bit flimsy, the armrest didn't want to stay in the "up" position, on the other hand, the seat went into automatic "recline" whenever I leaned back - making me feel sorry for the poor person sitting behind me. Legroom would have been okay, hadn't there been that annoying little black box on the right hand side on the floor which limited my leg room considerably. I wouldn't pick this seat again. Crew was very attentive and friendly as usual when flying Singapore Airlines.
Seat was okay, even for a taller person. Service was outstanding as usual when travelling with this airline.
I had this seat during the long flight from Singapore to Frankfurt. The seat was okay, even for a taller than usual person. The Singapore Airlines crew that is usually very good an attentive wasn't as good this time. They seemed unmotivated and overworked, but so far, a bad crew with Singapore Airlines was a once off.
I had this seat on the long flight from Frankfurt to Singapore and couldn't have been happier. Due to the fact that my row only had three seats (instead of four in the other rows), there was plenty of room to my left. I am pretty tall but didn't want to pay for a seat with extra leg room. It was easy to just move my left armrest upwards and then stretch my legs in the empty area on my left without interfering with the person in the row that was also able to stretch his legs, due to the missing seat. There was also less disruption than in a row with four seats. I'd pick this seat again anytime! Apart from this, I just wanted to recommend Singapore Airlines altogether. As usual, the crew was fantastic, providing outstanding service, making me feel pretty comfortable.
When the seat 31K is fully reclined there is not enough leg room for the passenger in 31K. I am 6ft 1 and had my knee crushed by the seat 31K being forecfully reclined. Don't pay for premium economy if you want extra leg room.
✅ Trip Verified | London to Auckland via Singapore. Great experience with SIA. Better food than I thought it was going to be and a brilliant and friendly cabin crew. Choose to fly with them all the time and we are never disappointed. Very comfortable for economy class. Great entertainment system with all the latest movies, etc. Would definitely recommend.
✅ Trip Verified | The Melbourne to Wellington flight is an early morning flight, arriving in Wellington in the afternoon just in time for most hotel check-ins. The short-haul international flight serves one round of meals with 4 options for mains available. I went for the cheese omelette and it was great. Cabin service was exceptional as usual. However, the aircraft itself is very dated, especially the seats. The seats are in a 2-2-2 configuration, and it's not the best Singapore Airlines Business Class seats. It's okay for the short-haul flight, as they turn into flat-angled beds. There's lots of leg space and decent width. In-flight entertainment technology was dated, but the content is good in terms of library and variety. All in all, it's definitely the best Melbourne-Wellington offering (when compared to narrow-bodied aircrafts of Qantas, Virgin Australia and Air New Zealand), but it's not the best SQ offering.
✅ Trip Verified | Brisbane to Amsterdam via Singapore. I used almost all airline companies operating between Australia and Europe and in my opinion Singapore Airlines is the best. Flight was great, service and food was great. Very professional staff. I will fly with Singapore Airlines anytime, and recommend.
✅ Trip Verified | Singapore to Amsterdam. I am not sure I can rave about the service on this flight relative to the other Singapore Airlines flights I have taken. The stewardess just got on the side step of my seat to shut the overhead lockers without warning. Yes - I may be in economy, but just let me know. Seat is average - because no one was next to me, I found the flight fairly comfortable and was able to get a few hours of sleep. Food was also quite good but again, the stewardess forgot to give me a bread roll but only the butter and I had to remind them. Despite the small hiccups with service, the flight is good for economy class standards. I will fly Singapore Airlines again.