Air Italy

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10/15/2019 Richard Kamradt

✅ Trip Verified | My flight Catania to Milan was 2 hrs late and when we arrived no one from Air Italy was at gate to help us to catch our flights to Miami which we missed. No one at transfer desk. Doors locked to floor for check in desk. Security would not help. We were told flights would wait but air Italy did not. It took man...

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9/12/2019 Nicola Ruggeri

Not Verified | Verona to Mahon. Flight at full hour, aircraft slightly dated but maintained better than others, very comfortable seats. In mid flight we were served a very good snack. nice and elegant and above all professional hostesses. volo in pieno orario,aereo leggermente datato ma tenuto meglio di altri, sedili molto como...

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9/10/2019 A Kalamatis

✅ Trip Verified | New York to Catania via Milan. We flew business class on the way over on this trip. Service was okay. Food was not great. Upon arrival, despite having 'priority' tags on our bags my bag never showed up in Sicily. There was no way to contact anyone at Air Italy and they only have 1 person who manages lost and f...

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9/9/2019 B Andrews

✅ Trip Verified | Although my original flight from New York to Palermo was on time I was not impressed with the staff nor the plane itself. The staff were rude and not friendly at all, instead it seemed we were more of a nuisance rather than paying customers. On our flight home we were delayed over 3 hours and we were never info...

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8/8/2019 Charles A Baker III

✅ Trip Verified | We arrived at SFO Air Italy desk to see staff was just standing around and talking, it was as we where inconveniencing them. I was trying to ask questions but they would over talk me and not take the time to listen to my questions. I just gave up on asking about our seats. Worst customer service ever. On our f...

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7/18/2019 Marco Arazi

Not Verified | Flew Business Class from Milan to New York. Worst Business Class I have ever experienced. We were made to stand for one hour before boarding and the gate agents were never advised by the Captain that the flight would be delayed as the plane had to be cleaned! The board stated that we were leaving on time though t...

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7/14/2019 David Smith

Not Verified | New York JFK to Rome via Milan. First: Ticketing Counter: Very inconvenient counter locations at the airport, the farthest counter from everything, around the corner and hidden behind all other counters that you actually have to ask someone to locate. By the way, they do not affiliate with Air Italy. First I thou...

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7/8/2019 Bruno Fera

Not Verified | My flight was to Milan from Toronto and return. Check-in was fast, the crew were polite and efficient on the ground and in flight. For the most part both of my flights were on time, just on the way back there was a delay of 2 hours but Expedia had informed me through e-mail 2 days prior of my flight. I was pleasa...

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7/7/2019 D Harden

✅ Trip Verified | Milan to Palermo. We paid extra for an assigned seat only to be told no seats were assigned and we could sit anywhere vacant. Staff at check in and boarding gate vague about reasons. I’m trying to claim back the additional money we paid via their online claim form. It is very user unfriendly and keeps asking f...

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6/24/2019 Pierpaolo Poli

✅ Trip Verified | Milan to Sharm el Sheikh in September 2018. We flew Air Italy 737 Max 8 before it was grounded, on 2 business class tickets. The seat pitch was so small, that even the length of an Ipad could not properly fit. I complained with the airline, and was offered a 100 euro credit, which i refused. I was asking inst...

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6/19/2019 Barry Kanasewich

✅ Trip Verified | Toronto to Naples via Rome with Air Italy. A very nice experience! The cabin crew were probably the most professional and friendly that I have experienced in many years. Completely bucking the trend of surly, and cheap service that most airlines seem to be offering now-a-days. The aircraft was modern, clean, an...

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6/17/2019 E Kavani

✅ Trip Verified | Milan to Toronto. At Milan Airport you have to stay in a line which moves very slowly to get your boarding pass. If you like to check in online I believe you have to pay a fee.

6/16/2019 Abdallah E, Airbus A330-200 (332) sitz 30J

30J had extremely limited leg room. The electronics box underneath the seat in front combined with the layout of the seat supports meant that there was no extra room beyond the width of both of my feet together, and it wasn't even quite straight ahead. The seat next to it (30K) had plenty of width, and the seat behind 30J did no...

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6/12/2019 Jeffrey Gocke

✅ Trip Verified | New York JFK to Milan. I flew Air Italy for the first time and thoroughly enjoyed the experience. The customer service was outstanding. My cabin attendant was fantastic. Anytime, I requested something or asked a question, she was patient, knowledgeable and most kind. Normally, I fly business class but was not a...

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6/5/2019 N Calbach

✅ Trip Verified | Los Angeles to Milan, the seat was ok though still cramped. Fortunately the flight was nearly empty and I got to rest my legs on the seat next to mine. The food was good, but I found the flight attendants were a little unprofessional.

6/4/2019 Edoardo Rabascini

✅ Trip Verified | Los Angeles to Milan. Customer service great. Both by telephone thanks to the excellent and patient Mrs Nardina who helped me get all the information regarding my special assistance. I also wish to commend the treatment received at Malpensa airport by Air Italy Supervisor and staff assigned to check in, who di...

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5/11/2019 Michele Caforio

✅ Trip Verified | Milan Malpensa to San Francisco. First time I've flown Air Italy, quite a nice experience overall. The main topic they need to address is the web site, which, at least in December when I booked, was sometimes slow or not working in all areas. All the rest has been good, with on line check in easy, bag drop ve...

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4/22/2019 M Mears

✅ Trip Verified | Milan to Bangkok. They appear to me to be a no frills Business Class. Food is poorly presented and attentive service non existent. One of the crew on the return leg was quite rude and uninterested. Upon boarding I walked past him and turned right towards economy but there are one row of business there in betwe...

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1/10/2019 Giovanna De Maio

✅ Trip Verified | Naples to New York via Milan. Air Italy lost my suitcase and the customer care was impossible to contact. I called the number 078952600, they transfered my call and never answer, I tried to call back and they picked up and hang up right away. This is shameful! Customer care on facebook was handled by automatic...

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1/8/2019 Georgios Vrontos

✅ Trip Verified | Milan to Dakar with Air Italy. Both flights were on time on new B737MAX8, seats were narrow and if the next seat was occupied you felt cramped. Legroom was 30in, we bought expensive LXseats (2 rows after business + 2 rows by exits). No IFE and for 6 hour flight could be a problem, our flight was a red eye one s...

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