Air Juan


10/23/2019 Richard Parry

✅ Trip Verified | Do not book with this airline. It is a complete scam. Flights are regularly cancelled hours before the scheduled take-off for "maintenance" and then a refund is never given. My wife and I were left scrambling to arrange alternative flights and we have not received any refund after 9 months of waiting. If you l...

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8/24/2019 N David

✅ Trip Verified | I was in Manila and had only 2 days to go for diving. I've chosen (close by) Puerto Galera and since my time was limited I booked a flight with Air Juan. They cancelled my flight approx. 10 days before my trip and sent me a request for reimbursement to fill in. I sent back the request on 18 April! Recently they...

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8/11/2019 R Darfin

✅ Trip Verified | Busuanga to Caticlan. No refund after flight cancellation The flight was canceled allegedly due to aircraft maintenance. It was pre-paid by credit card and Air Juan offered me a refund. I sent them the refund form but I never received the 7,900 PHP back.

8/10/2019 S Makach

✅ Trip Verified | In March we booked our flights with Air Juan for the month of May with 400 Euro and paid the same. Two days before the first flight came an Email with cancellation due to problems and the safety of the passengers go. A few days later came the cancellation that the return flight was also canceled. At the reques...

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6/25/2019 Jennifer Vendramin

✅ Trip Verified | Caticlan to Busuanga. Our flight booked months before (october 2018) was canceled one week before departure due to "aircraft maintenance inspection". They sent us a document for the refund request, stating that the amount would be refunded within 35-40 working days. The canceled flight was scheduled for the 16...

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6/17/2019 Christian Glaunsinger

✅ Trip Verified | Manila to Puerto Galera. Air Juan gave me by far the worst experiences of airlines ever. On my first flight 2017, they managed to forget my luggage -on a 3 passenger flight! In January 2019 I booked 2 tickets for a return flight to PG. On March 11 it was rescheduled, on March 29 it was cancelled. To this very ...

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6/11/2019 B Sandicato

✅ Trip Verified | Manila to Puerto Galera. They cancelled the flights 4 days prior to departure, and despite my several requests, I have never been refunded. Do not fly with this company.

5/25/2019 H Walden

✅ Trip Verified | This airline cancels flights on people if they can sell the seat for more money. They cancelled both my flights because I had purchased the tickets as a "Super Saver" price. I have followed their procedures and policy's but they have stopped replying to my emails for a refund, 122 business day later. The last ...

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5/22/2019 N Barisan

✅ Trip Verified | Don't book with this airline. They may cancel your flight last minute and leave you scrambling to get a flight out through other airlines. Refund has been on process for more than 2 mos. Haven't returned the Php33,000.00 refund until now. I will never recommend this carrier to anyone.

5/22/2019 R Keane

✅ Trip Verified | Booked a flight from Manila to Puerto Galera in October 2018. Informed days before that that flight had been cancelled due to routine maintenance. If routine then why the unexpected unavailability of the aircraft? Was given the choice of a refund or credit towards another flight, so opted for credit (silly me)...

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5/2/2019 Daniel Beck

Not Verified | Manila to Puerto Gallera. Avoid at all costs. I've booked three times with these jokers and every time they have cancelled the day before the flight. They claim maintenance as the reason for the cancellation but after three incidents I decided to look into it and it appears as though they are selling already sold...

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4/7/2019 Jannes Huebner

Not Verified | Cebu City to Siquijor Island. Very unreliable airline. They cancelled our flight two hours before departure. The money paid has not been refunded so far, more than 6 weeks later, after their own set deadline!

4/2/2019 R Allen

✅ Trip Verified | Puerto Princesa to Cuyo. Looks like a fraud airline. First my flight delayed by 2 days, later delayed again by day. In the end we did not fly, had to arrange a ferry lost 2 days of holidays. Worst thing is that we are still waiting for a refund that is already way after deadline

2/27/2019 C Ranier

✅ Trip Verified | Puerto Galera to Manila. I purchased my ticket 4 months in advance and got the "Super Saver" rate. The night before the flight, Air Juan emailed me and informed me that the flight was cancelled due to "extended Aircraft Maintenance Inspection". I later found out that the flight did go as scheduled. I can only ...

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2/16/2019 Steffen Konrad

✅ Trip Verified | Flight cancelled. Cancellation after check in. Bad weather! Sipalay hotel confirmed weather quite good. Only 4 persons on flight. All of us were thinking cancellation because of lack of enough customers. No compensation at all. We all lost 1 night in Sipalay and had to book a hotel in Cebu. Air Juan is a very ...

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12/28/2018 Billy Bridger

✅ Trip Verified | Subic to Manila. Not reliable in the slightest. I've flown 5 flights, 3 of which have been cancelled. When they cancel a flight you wait 30-45 days for a refund. This one is the last straw. My buddy booked a flight for us from Subic to Manila. The night before they changed the flight from 6:30 to 8:10 departure...

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11/20/2018 Nerissa Chavez

✅ Trip Verified | On October 18th we booked 2 roundtrip Manila Puerto Galera paid with Master Card. On October 22nd, Air Juan sent us an e.mail to inform us that our flights were canceled. They offered to refund us and confirmed that the refund should be between 25 and 30 days after this confirmation. This delay is already inad...

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11/13/2018 Carl Chipperfield

✅ Trip Verified | Busuanga to Boracay. I cannot recommend this airline based on my experience with Air Juan. My flight was cancelled, and instead of coming and telling the passengers they left us sitting for hours in the very hot airport terminal until eventually we had to go back through security and ask what has happened at th...

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9/8/2018 Fei Cao

Not Verified | I didn’t take any flight of Air Juan yet, I was willing to take, however, my first booking was an one-way flight from Manila to Puerto Galera, it was cancelled because of bad weather condition, they gave us option either rebook another flight without extra charge or refund. I rebooked a flight back to Manila from...

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2/9/2018 J Decado

✅ Trip Verified | This airline doesn’t even deserve a single star! It is a very disappointing and unprofessional airline! We booked our tickets,3 of us from Puerto Princessa to Coron on Jan 2 2018 and had everything paid from accommodations to our activities in both cities. But airjuan totally wrecked our vacation! They cancell...

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