Air Transat

✅ Trip Verified | Booked a package thru Air Transat for June 2019 travel. To/From Vancouver and Puerto Vallarta June 15-23. Air Transat chartered out the flight to Canadian North. They did the same with my flight June 2018. Don’t be worried if this happens to your fight! Canadian North are the nicest ever flight crew and all my...

Is it me or are seats lower than usual in this airplane (or place under seat less high)? I wanted to lie down and I did not know where to put my legs. I had a flight with Air Transat a couple week before in a a330-200 according to my ticket. This previous aircraft did not have a screen but I did not feel so incomfortable.

✅ Trip Verified | Montreal to Vancouver. They forced us to check in our carryon luggage, which was fine for other airlines in my trips. And we can not take it back at the door, it goes to the baggage belt. Also, the staff was rudely saying it is not allowed, though during the broadcast she says volunteered to check in.

✅ Trip Verified | Montreal to Rome. I will always choose Air Transat for flights overseas. Their prices are lower than the competition and their flight staff are always congenial. The food served is edible and the entertainment selection is fine (although it could be changed more frequently).

✅ Trip Verified | My experience flying with Air Transat on an 8 hour flight from Gatwick to Toronto was okay. Ground service at Gatwick Airport was quick. They seem to be a little stringent on both personal item and carry-on weight. Departing gate is not posted on your ticket. You must wait and attach your head on the Airport’s...

✅ Trip Verified | Montreal to Varadero. Very impressed with this airline. The only critique was the lack of personal interaction during check in at Montreal. Plenty of staff just standing there watching us struggle. I fly quite often and there is always someone standing by to help attach those impossible labels on the bags. Act...

Not Verified | I booked Club Class tickets from Calgary to London in July 2018 for departure May 3, 2019 – 10 months in advance. One month prior to our departure I received an email advising a change of flight schedule now departing May 3 Calgary to Vancouver then to London. I called to confirm Club Class seat selections and wa...

❎ Not Verified | No customer service. I booked a flight to Rome (departure from Montréal) and made an error in the departing date. Called Transat 4 days later when I realized my mistake, there is nothing they can do. There are still plenty of places on both of the flights, same price for both, but they won't change anything. We ...

✅ Trip Verified | Gatwick to Toronto. This is the last time I will fly Air Transat. I was told while checking in I have to pay for the bag I was checking in. It was 60£. Upon arriving at the airport I had to weigh my carry on and purse at the same time. You can only have 10kg in all hand luggage so I had to also check the carry...

Not Verified | I just flew from Toronto to Santa Clara (Cuba) and i had the worst experience ever. Flying from Toronto, flight was delayed for 8 hours and was never posted online until we checked-in in the airport and had to stay in the airport for 6 hours. They gave us $20 voucher for breakfast and $100 off next flight which i...

✅ Trip Verified | I was planned to travel with an animal, a 3 month old rescue kitten I had acquired on my trip there. i researched everything we needed to have and paid the $50 add on fee for animals in cabin, we had all the requirements. My cat's documents put her birthday on the lower end of her possible age in order to help...

✅ Trip Verified | Arriving at the Fort Lauderdale airport at 9am for a 12:20pm departure to Toronto, I noted that the departure time had been changed to 12:30pm. An hour later it was changed to 9pm and we were told that when the crew arrived at Fort Lauderdale they would need an 8 hr rest period and for us not to leave the area...

✅ Trip Verified | Today, while trying to check in my bags I was refused to check in as the service person said there was a damage on my passport, the ink was peeling and it's like an accident, it can happen, if you spill water or something, you cannot get a passport replaced in 30 min! I had other documents with me to prove I a...

✅ Trip Verified | Fort Lauderdale to Toronto. I flew to fort Lauderdale on April 12th with no issues or problems but when I was leaving on April 16th 2019 it was horrible. I traveled with one carry on bag and and they said the flight was full and asked if anyone wanted to check their carry on bag for free they can. I volunteere...

✅ Trip Verified | Edmonton to Toronto. I paid for seat selection for aisle 15 a and b. One day before the flight they sent me a email stating they moved me to 28. When I called the said that someone was in my window seat on 15 so I decided to stay with 28. As I boarded they said I had no choice but had to move as I had a cane. ...

✅ Trip Verified | Calgary to Toronto. Had read a lot of reviews on Air Transat at couple of different places and had kind of high hopes from the airline. Was sadly surprised to note the poor state of the aircraft and ground staff members. The staff took forever to begin their check-in counters, to begin the bad experiences that...

Not Verified | Great service. Staff were beyond polite, courteous and friendly. Only airline on time from Cayo Coco to Ottawa. The Captains of the plane were very good and kept us up to date about both flights.

Not Verified | Toronto to London Gatwick. I’m usually pretty prepared for flights, I board and see that there’s no tv which is no biggie because being prepared as I usually am I had downloaded lots of games, movies, and music to my phone. So you can imagine my horror after realizing that not only was there not a tv but no outle...

✅ Trip Verified | After reading negative reviews, we were dreading our first ever flights to and from Puerto Vallarta with Air Transat. We were very pleased to find out that our experience was completely positive. The check-in desk staff and flight attendants were helpful and cheerful, our seats were normal economy size and we ...

✅ Trip Verified | Gatwick to Toronto. When we arrived at counter for checkin the behavior and attitude of staff was very bad. When we sat in the plane it was announced that there is no water in the washrooms and during the flight no tea or coffee will be provided. I am Muslim and were traveling with group of 4 no water in the w...