Alaska Airlines



7/16/2019 Brooke Music

✅ Trip Verified | My ten year old daughter had a ticket to fly back home (Seattle) from visiting her father in MD this morning on Alaska Airlines flight 524. Security was slightly backed up, due to apparent staffing issues so her father checked with the ticketing desk to make sure she would make the flight. The ticketing counter...

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7/14/2019 Stuart O, Airbus A320 v1 sitz 31A

Left armrest is closer to body, leaves wider gap between armrest and wall. Right armrest does NOT raise fully as seats are closer together than row 29 and below.

7/14/2019 G Raginaris

✅ Trip Verified | I arrived an hour early on 7/13/19 for my 8:25 flight. The check in desk wasn't staffed. Another company agent knocked on the office door so someone can assist us. The guy that came out just told us to go to the gate, no check in. We had a big suitcase prepaid and we had to carry it. Once we got to the gate D2...

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7/12/2019 Shay Levy

✅ Trip Verified | Charleston to Anchorage via Seattle. Worst airline I've ever experienced. The staff lied to over 200 people. It's been a nightmare. How is it even possible to plan a trip with a bunch of unpredictable, unprofessional humans? It's not the quality of the planes, it's the quality of their employees that really mad...

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7/9/2019 Abdallah E, Boeing 737-800 (738) Slimline sitz 6C

Alaska Air allows standard cabin customers to use the forward lavatory. Yet insist that they wait in the isle in front of the main cabin. basically the restroom line stands constantly between 6c and 6d. Not worth the added cost to have a stranger's butt in your face hour after hour and people constantly hitting your shoulder ...

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7/8/2019 Abdallah E, Boeing 737-800 (738) Slimline sitz 2A

Left on time and arrived a few minutes early. 3.5 hour flight SEA to ANC. Gate and Flight attendants were friendly and provided good service. The seat was bigger than coach (expected) but I expected a greater recline...only about 4-5 inches. At full recline I felt very upright which made sleeping impossible. Also, NO entertainme...

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7/8/2019 Abdallah E, Boeing 737-800 (738) Slimline sitz 30C

The seat was good. I was surprised to find that the seat had 110V power available, I didn't bother to bring my computer because I didn't think I would be able to charge it on the flight. If I had known ahead of time I would have packed differently. Other than that it was a typical economy class seat, nothing bad to say. Noisy at...

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7/7/2019 Connor Whittaker

❎ Not Verified | Dallas to Seattle. I am very disappointed. Alaska somehow couldn’t calculate that they did not meet the weight limit for checked baggage. I’m now in the dark as to when my bags will arrive. To be fair the personnel at the baggage claim gave me rewards for Alaska and said my bags will be on the next flight. Howev...

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7/6/2019 Abdallah E, Boeing 737-800 (738) Slimline sitz 3C

The seat was okay, not the most comfortable, and didn't seem to recline as much as i'd have hoped. (Alaska reservations told me later Row 3 does not recline, or at least it doesn't recline fully.) It was a bit noisy being right in front of coach, but what was odd was they kept letting the coach folks use the first class bathroom...

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7/4/2019 Paul B, Embraer 175 (E75) sitz 1C

Seat great for legroom as it super roomy as you'd expect in first. Service good but no real food service which is odd on a late afternoon flight. Alaska needs to lift its game - if you offer First on a flight, there needs to be accompanying onboard benefits.

7/2/2019 Kari Pilgrim

✅ Trip Verified | Columbus to Vancouver. We had a cancelled flight out of Port Columbus. I’m flying alone with my son, so we paid the premium for first class and a more comfortable experience. When the flight was cancelled, we were rebooked in economy. That in itself is not the problem. We were offered, nor refunded anything fo...

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7/1/2019 J Talbot

✅ Trip Verified | San Diego to Salt Lake City. Do not use this airline, they are horrible and do not care about their passengers. We were there in ample time (2 hours). There were only two people working their check in, and the lines were extremely long. So someone told us to use a kiosk, another line and passengers were confus...

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7/1/2019 T Holbrook

Not Verified | San Diego to Salt Lake City. The lack of training, lack of customer service caused us to miss our flight. Very incompetence people and they just don’t care. When you are there in plenty of time and it’s their lines and their staff that causes you to miss your flight, they need to compensate you in some way. We we...

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6/30/2019 Abdallah E, Boeing 737-900 (739) v2 sitz 9D

9D is NOT a premium seat. Alaska thinks it is, but the legroom is normal economy, the literature is economy and so is the service.

6/30/2019 Sarah B Ballew

❎ Not Verified | I can’t believe you have to pay $10 on a 5-hour flight for an iPad from them to watch movies. On Delta it’s free. Service was terrible. I gave Alaskan way too much credit reading a Forbes report and other reviews. There’s no way they are the number one airline. Also, we had a connector with them, the plane lande...

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6/27/2019 Sandra McCoy

Not Verified | I booked a flight in April to attend my 35th class reunion in June. It was going to be a quick weekend trip back home. About 3 weeks before my trip I found out my mother (who I was going to be staying with) was diagnosed with cancer. I needed to fly out sooner than I thought so I called Alaska to see if I could c...

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6/25/2019 Brady C, Airbus A320 v1 sitz 11D

Flight No: AS 1357. There is very limited leg room on this seat as it is located right behind the crew seat. I think there is a flaw on the design. Please avoid this seat whenever possible.

6/24/2019 Dede Croy

✅ Trip Verified | Dallas to Honolulu via Seattle. Alaska, you fly about a 3 star. It’s hit or miss to get a really wonderful, positive personality, flight attendant and or ticket counter worker. Today, we printed the bag tags at home. Using ink and paper and time. To get to the airport and have no way to attach the tags to our ...

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6/19/2019 M Peele

✅ Trip Verified | Seattle to Detroit. Purchased a ticket for an employee that had take a leave of absence to care for a dying parent. I decided to take another employee on the business trip and when I contacted Alaska Airlines, they informed me that the ticket could not be changed. This trip is over a month away and I cannot wr...

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6/16/2019 Abdallah E, Boeing 737-900 (739) v2 sitz 34D

Avoid this seat all all costs, must be the worst on the plane and it is just horrible. I got assigned 34B, asked to move to an aisle and got 34A but the 3 toilets are there. It is so busy and noisy. There is no possibility of relaxing and you get all the smells of the toilets. People constantly knock the seats. It's quite shamef...

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