Alaska Airlines


Customer reviews

10/25/2019 S Keale

✅ Trip Verified | We were flying Dallas to San Francisco for our 5 year anniversary and when we got to the airport the TSA lines were abnormally long. We managed to get threw and arrived at our gate 5 min before our departure time, but they still would not let us on the flight. The worst part is that our airplane sat at the gat...

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10/25/2019 M Hodges

✅ Trip Verified | Phoenix to Portland. Hard seats, feels like climbing into an amusement ride. Speaker next to my head must have been about 90 decibels, so I had to plug my ears any time the staff was talking. The windows line up between the seats and you can’t see out. Typical for my flights with Alaska, there is some kind of ...

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10/24/2019 Tami Timm

✅ Trip Verified | Fort Lauderdale to Spokane via Seattle. Thank you for hiring the most unprofessional group of people I have ever had to deal with. Flight attendants could’ve cared less about the passenger's needs when a delay and bussing passengers to the gates, in the rain was announced. My inquiry was followed by a stern “go...

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10/23/2019 Abdallah E, Embraer 175 (E75) seat 2C

Plenty of leg room, comfortable seat and what should have been ample overhead bin space if it weren't for the passengers sitting in the single seat A side. Because there bins were smaller, they were shoving their carry-on luggage into the space on the C-D side. Their bins were practically empty while we had to shift things aroun...

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10/22/2019 V Gonzalez

✅ Trip Verified | San Diego to San Jose. I booked a flight for a wedding that has since then been cancelled. It was very frustrating to discover that the cancellation fee is the price of the ticket. What makes it worse is they wont deduct the fee from the money I already paid for the ticket. I have to pay for it out of pocket a...

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10/18/2019 L Barden

✅ Trip Verified | Reno to Seattle. Worst experience ever that I’ve had with flying. I’m On a multi trip destination and this is my second trip with them. They literally have no idea what’s going on. Never have I have been questioned if I’m “ok” to fly. The younger flight attendant was rude and not friendly at all. She yells at ...

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10/18/2019 C Allen

✅ Trip Verified | On my recent flight to SFO from IAD, my bag never made it on the plane so I had to pay a large out of pocket fee to deliver the late bag to my final destination. The bag didn't make it on the plane because the representative at the ticket counter at IAD received my bag telling me "you're good to go sir" when in...

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10/17/2019 Tina Leal

✅ Trip Verified | Honolulu to San Francisco. Family of 8 nightmare. We get to the airport and the systems are down. I go to the counter and inform the staff that my family of 8 is here please inform our gate, she says they know, I stand back in line to be told our flight left and they can only fly 4 or my party of 8 home to an...

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10/17/2019 B Parker

✅ Trip Verified | Los Angeles to BostonTerrible all around ... you have to pay for headphones, they do drinks two times if that and there always a delay. We had a delay when boarding and then over an hour on the tarmac when waiting. They kept saying in a few minutes and then never announced what was happening til 40 minutes lat...

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10/16/2019 Yan Li

Not Verified | Tampa to Seattle. We can't print out the boarding pass through the machine. We were told to go to the counter. The lady at the counter refused to print the boarding pass with my confirmation code. She requested all the family to physically be at the counter. I have explained my parents are old. I prefer not to ask...

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10/15/2019 Karl Melange

Not Verified | Detroit to Seattle. I am 6’9” tall. I weigh in at 300+ lbs and disabled. I am not obese by any means. I’m tall and wide! The seating arrangements are so tight, so as to make me wedged into my seat. Once seated I dare not move. My Wife, (and travel partner) is rather petite and fits well into her seat. The problem...

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10/14/2019 Abdallah E, Airbus A321 (321) v2 seat 3F

I wish all of Alaska's airplanes were this Airbus. Tired of flying on the old POS 737's. This airplane was big, quiet and very comfortable to Reagan. Plus it lands very nicely compared to those Boeings. I never really liked the old white First Class seats, these are very comfortable for a cross country flight.

10/13/2019 Abdallah E, Boeing 737-900 (739) v2 seat 11A

Seat 11A does NOT have a window. There is a solid sidewall that connects the upper and lower fuselage.

10/12/2019 C Kemp

Not Verified | Boston to Seattle. This is the worst cross country flight I’ve ever had. I’ve flown just about every airline and I can’t believe Alaska charges for everything but soft drinks. When you’re flying a 6 hour flight shouldn’t they throw in pretzels or peanuts for goodness sake? The flight attendants clearly hated thei...

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10/11/2019 Jordan Bown

✅ Trip Verified | Los Angeles to Salt Lake City. Had a 6 hour lay over that was delayed but an extra 2 hours. This whole terminal in Los Angeles is full of delayed Alaska Airlines flights. They keep placing other flights at higher priority over ours because they are that far behind. And even when you get in the flight the seats...

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10/10/2019 Anurag Dave

✅ Trip Verified | Flew round-trip from Los Angeles to Seattle on Alaska Airlines Basic Economy. I was assigned a window seat on Boeing 737-900 from L.A. to Seattle. Smooth flight with 1 hour of free wifi courtesy of T-Mobile. There was no seat-back IFE on this flight, and playing movies on Alaska's mobile app isn't very straigh...

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10/8/2019 Preetham Madeti

✅ Trip Verified | Los Angeles to Portland. Loved the seating and legroom. they also provide movies, water and the cabin crew are friendly. loved the airplane interior as well. Happy flying with them.

9/29/2019 N Andrews

✅ Trip Verified | Seattle to Tampa with Alaska Airlines. Five hours and we still haven't left the gate. Few updates and the crew is getting irascible, I can't wait to spend six more hours with them in the air.

9/24/2019 K Mather

✅ Trip Verified | Maui to Seattle. I was seated separately to my 8 and 9 year old sons on our return from Hawaii. Rising only three times to get my kids food, clean up spilt water and assist with the bathroom, the passenger next to me complained that I was bothering her enjoyment of the flight. An Alaska Airline flight attendan...

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9/21/2019 Abdallah E, Airbus A321 (321) v1 seat 2D

Seat 2D (in fact ALL the first class seats) has no underseat storage in front of the seat. (Row 1 is expected - it's a bulkhead in front) None of the row 2 seats has underseat storage as these seats reclining mechanism take up al the space. NOT recommended for travelers with more than one personal item in the cabin.