Japan Airlines (JAL)

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10/24/2019 S Neoh

✅ Trip Verified | Kuala Lumpur to Tokyo Narita. I flew economy outbound and premium economy on the return. The hard product in either cabin is right up there with the very best. pEconomy seat was spacious with generous knee and shoulder room (8-across on the 787,), the premium economy seat was a hard-shell so you could recline ...

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10/22/2019 Abdallah E, Airbus A350-900 (359) sitz 7A

roomy in feet, comfortable seat, sufficient power supply

10/22/2019 Sung Kim

Not Verified | Tokyo to Gimhae. A few days ago I somehow lost my iPAD and personal computer at Tokyo Narita airport after I passed the security gate. I belatedly realized that they were missing from my backpack onboard my flight while taking off. After landing at Kimhae, I was greeted by Mr Kim, a supervisor. He took the loss ...

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10/1/2019 Abdallah E, Boeing 787-8 (788) Layout 2 sitz 3H

Comment applies to aircraft version 2. Just flew NRT-SAN with my wife, seats 3H & 3K. As mentioned, 3H does have more storage than 3K (window). 3H is OK and the proximity to the lavatory and flight attendant area is not a problem. Seat was comfortable enough and had just enough room for me at 6' 1". Very pleasant service fr...

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9/10/2019 Mason Zheng

✅ Trip Verified | Flew from Osaka to Los Angeles on 9/9/2019 at 5:25 PM boarding time. The gate agents were very helpful and friendly. I’ve never receive such great service from an international airline ever! I highly recommend Japanese Airlines and would recommend this airline to any friends or relatives.

9/6/2019 J Tarbene

✅ Trip Verified | Frankfurt to Narita. I was impressed by JAL's product: Crew: Perfect overall. Food was served in a timely manner, with a genuine smile. Very knowledgeable about the product, can answer any question (I was impressed how a first timer in Business Class could answer about almost everything). Food is a difficult t...

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9/6/2019 C Larese

✅ Trip Verified | Los Angeles to Osaka. One of the best flights. The Boeing 777 8 seat rows provide additional side space; legroom was also large. Smooth boarding, flight attendants were very attentive, smiling and helpful. Meals were good, good selection of movies and ok for music (but very subjective). Small details that make...

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9/5/2019 C Larese

✅ Trip Verified | Osaka to Los Angeles. JAL has high quality service, and on the Boeing 777 has only 8 seats per row rather than 9 in economy class, providing additional width space. Legroom was spacious on this flight. All in all a great flight, save the delay (bit less than 1h) and the choice of movies.

8/30/2019 Abdallah E, Boeing 787-8 (788) Layout 1 sitz 46G

I did the 6-hour NRT-BKK hop in 46G. I am a "person of size". I was originally in a non-bulkhead seat farther forward, and the flight attendants moved me to 46G when it was discovered that I could not lower the tray table completely. The original seat was far more comfortable than the 17.5" width would suggest. 46G was snug,...

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8/19/2019 N Whitehead

Not Verified | Delhi to Tokyo Narita. The cabin crew were nice and my child was ill and they handled it professionally. The seat was amazing with lots of legroom and good reclining. They were really nice with the children and gave them little gifts. The cabin was hygienic and clean. Overall, this is a great airline.

8/14/2019 Abdallah E, Boeing 777-300ER (773) sitz 5E

Flew 5E SFO-HND. I would avoid the middle seats. They are extremely narrow, confined, and awkward. There is literally zero storage space to the sides, and nowhere to rest your arms. I would also avoid any seat in the mini-cabin except possibly the windows due to galley noise. Between feeling trapped in the seat and the ve...

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8/6/2019 Abdallah E, Boeing 777-300ER (773) sitz 1D

JAL flight 10 on 7-23-19. Phenomenal experience. Seat was extremely comfortable and wide. Great to lounge and as a bed. My wife was in 1G and our son was in 1A. His seat and IFE were not working properly. 2A was open so the flight attendants moved him without us even asking. Food was restaurant quality (having just spent ...

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7/30/2019 Abdallah E, Boeing 777-300ER (773) sitz 47G

I was in 47G, a standard economy aisle seat in the rear-most section of the plane. I thought this was an awesome economy class product. Generous seat pitch and recline. Legroom is worthy of "economy plus" seating on a US domestic airline and 3-3-3 seating which means no one feels hemmed in. Food and beverage service were top...

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7/25/2019 Massimo Introvigne

✅ Trip Verified | Japan Airlines business class is basically a fraud. Flying Tokyo to Sapporo business class. Seats slightly better than coach but we are still squeezed in a central row of four like sardines. No lounge access, no priority boarding, no welcome drinks, nobody would hang your jacket. There is a real business class...

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7/11/2019 S Kashima

✅ Trip Verified | It is a short distance from Tokyo to Seoul (2 hours). Nevertheless, this airline flies an aircraft with full-flat, all-isle business-class seats for this route, which I liked very much. they have spacious lounge with a choice of drinks in Haneda, and flight attendants were courteous. On return at Gimpo airport...

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7/7/2019 Michael Little

✅ Trip Verified | Akita to Sapporo. This flight was operated by J-Air. A fast and friendly check-in was followed by an effortless, punctual and enjoyable flight. The cabin crew were friendly, although there was no onboard service on this flight (possibly due to turbulence). Baggage arrived quickly (all thoughtfully placed on th...

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7/7/2019 Michael Little

✅ Trip Verified | Osaka Itami to Sapporo. Check-in was remarkably quick and friendly. There were few passengers at the airport, possibly due to the G20 summit in Osaka at the time. Boarding was smooth, and the cabin crew were friendly and efficient. The plane was spotlessly clean and the seats spacious enough for a 90-minute fl...

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6/26/2019 G Karger

✅ Trip Verified | San Francisco to Tokyo Haneda. Best airline I have ever flown. Economy class seats have enough of space to stretch your legs - im 5'11", food is on business class level when compared to any US or European based carriers. 2 checked baggage pieces standard, its employees don't panhandle for extra fees. Remember ...

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6/13/2019 R Meares

✅ Trip Verified | Seattle to Tokyo . We purchased an air ticket for my wife to travel to visit family in Tokyo, Japan, on JAL. The ticket was purchased via GoToGate travel - purchased on 4/3/2019 for travel beginning on 6/25/2019 at a cost of approximately $1200. Unfortunately, after booking and upon inspection of her travel do...

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6/11/2019 C Yun

✅ Trip Verified | My first flight was from Vancouver to Tokyo and I was so disappointed in the business class not having full lay flat seats and having to step over the passenger beside me every time I had to go to the washroom. The service was mediocre at best. I felt like it was premium economy. What saved Japan airlines for ...

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