Sunwing Airlines



10/21/2019 V Madirako

✅ Trip Verified | Flight WG410 on October 8th from Toronto to Puerto Plata. After 2.5 hours in the air, the captain announced that the plane is needing repair and we are going back to Toronto. The return time will be 1.5 hours. The plane was old (still with ashtrays) and with uncomfortable seats. So, instead to continue the fl...

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10/14/2019 Bill Wallace

Not Verified | Bucket of bolts old 737! Five hour flights each way. Worst seats ever had as too worn out and uncomfortable! Coffee was cold and tasteless. Ran out of coffee eventually! Staff good. Good flight and on time as to the travel portion.

10/11/2019 Elric D'Souza

✅ Trip Verified | Sunwing holiday Sept 17 to Sept 24, 2019. The scheduled departure time was 3.40 pm. About 15 minutes before boarding, it was decided to weigh every passenger before boarding. Once without the carry-on and then again with the carry-on. This process must have taken well over an hour past departure time. Then we...

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10/7/2019 Tyler Kaupp

Not Verified | Calgary to Varadero. First time flying with Sunwing, woke up at 4:20am anticipating our departure was at 8:50am, Sunwing delayed our departure time to 11:40am, a three hour delay, ridiculous. Won't be flying with them ever again. Awful customer service also.

9/26/2019 John Clark

Not Verified | Calgary to Varadero with Sunwing Airlines. The outbound flight included a wedding party who were already drunk when boarding. The flight crew continued to endlessly sell them alcohol through the flight. This group was ignorant, disruptive, and swore endlessly. We were lucky they were not in our hotel. On the retu...

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9/25/2019 Lynda Sereda

Not Verified | Saskatoon to Varadero. I am complaining about my up coming trip in November. That have no consideration about people that have to have flight transfers. They change the flight times whenever they want. Know I had to pay extra for. New flight back to Saskatoon since I’m flying out of Toronto. Also I never had to p...

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8/10/2019 Stephanie Jebb

✅ Trip Verified | Toronto to Puerto Plata. I am very disappointed with the services that I experienced with Sunwing. Originally my flight was direct and then it was changed 4 different times and now we had to make a drop off and pick up. But before all that we found out last minute that the flight was delayed an hour.. ok fine,...

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7/31/2019 Tina Hart-Taylor

Not Verified | Horrible service. I booked back in march when it was buy one get one 50%, 862$ we booked our airbnb and bought tickets to our anniversary party. In May i get an email telling me Sunwing flight is no longer operating the flight, to call immediately to arrange another day or refund with vouchers for future flights....

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7/15/2019 Abdallah E, Boeing 737-800 (738) sitz 3F

Plenty of leg room, Being part of the Sunwing Elite Plus package, priority boarding and the extra leg rrom makes this seat a very good option

7/4/2019 Stewart Neil

Not Verified | Firstly let me say that my wife and I fly a couple of times a year to Cuba and Sunwing is our usual airline of choice. Typically we have no complaints and enjoy the service that Sunwing offers , as they have always been good to us. In saying that we did have an issue on the return trip of our last vacation (depar...

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7/1/2019 Athena Panagiotidis

Not Verified | Toronto to Punta Cana. The worst airlines I’ve been on. They tell us after we boarded the plane that they are having problems with the ac. From a 12 hr delay we have been sitting on the plane making it another 2 hours. We not only had a bad flight there, but we missed a day and a half of our trip due to Sunwing's...

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6/29/2019 N Lewis

✅ Trip Verified | Montreal to Cancun. WG517-WG518 Horrible experience. We have booked direct flights since we travel with 2 young kids. 3 weeks prior to departure, we received an email indicating that our returning itinerary had been changed. There will be a stop in Toronto?! 06.17.2019 Montreal to Cancun flight: 3.5 hours delay...

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6/28/2019 Santo Chiappetta

Not Verified | Not sure why I scheduled a 6.15am flight. Currently sitting on the runway and its 6.45 am. The pilot is blaming us the passengers that we didn't board on time when they had come on the cabin speaker at 6.25 saying boarding was complete. This service is terrible. I never really choose Sunwing, it's as if the only...

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6/27/2019 Veronika Maderer

Not Verified | Toronto to Varadero. Paid for an earlier return flight, my ticket confirmed our flight. While iat the resort I went to check our pickup time and found out that our 10::15 am flight was canceled and we were booked on a 21:15 flight. We didn't want to leave so late. I've asked for a refund and was told nothing doin...

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6/26/2019 E Chacon

✅ Trip Verified | Montreal to Antigua. Sunwing be careful to what you are agreeing to and their flight definitions. This year we planned our vacation early. We found what we thought were non stop short flights to an amazing island. We were happy. Then came an email from Sunwing last week with changes. A stop in Toronto and thre...

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6/17/2019 Molly Liao

Not Verified | Toronto to Vancouver. This is the worst service I have ever had. I booked the flight time at 8pm almost 2 months ago but 7 days before I leave, Sunwing just sent me an email said they have changed my time from 8pm to 6am! That is totally unacceptable! I called them but they said this is the only time they have th...

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6/16/2019 Jeremie Hervieux

✅ Trip Verified | Montreal to Santa Clara. Awful service, delays delays delays. The Montreal airport staff for Sunwing is beyond incompetent. Communication is hard and confused staff. Lack of a smile and greetings. No screen or food on board. The cheapest of the cheaps.

6/12/2019 V Joe

Not Verified | Booked a simple weekend trip to Vancouver to see family, leaving Friday evening, returning Monday early morning to avoid missing any work. Sunwing Airlines proceeded to change our flight to extremely early Friday morning and very late Monday night. When called they advised me that we agreed to flight time changes...

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6/3/2019 R Makirez

✅ Trip Verified | Punta Cana to Toronto. If you’re thinking of booking a flight with Sunwing Airlines don’t! They are the most mismanaged, incompetent airline. The flight was supposed to land in Toronto from Punta Cana at 4:15pm today. Rescheduled to 6:38pm. Then on the day of the flight rescheduled again to taking off at 7:30p...

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6/2/2019 H Vaillancourt

Not Verified | Toronto to Mexico. Booked my trip 2 months ago with sunwing to Mexico June 1 2019. Departure time 6:15am. We got a call just 12 hours before departure telling us flight is cancelled and can reschedule for the Next day June 2. Fine. But now sitting here wondering what next. So many reviews on here about flight cha...

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